Carol Goliday

**** *. ********** **** • Greenfield, Indiana 46140 • 317-***-**** • acsjq0@r.postjobfree.com

Executive Summary

Human resources professional with over 15 years of comprehensive human resources and business operations experience, including: talent acquisition and management; continual improvement initiatives; payroll; and benefits administration. Proven experience collaborating with senior management to facilitate and propel human resources strategic plans in order to ensure alignment with, and support and furtherance of, corporate goals. Areas of expertise include, but are certainly not limited to:

Compensation/Benefits Design

Full Cycle Recruiting

Not-for-Profit Management

EEO Compliance

Internal Audits

Operations Management

Employee Relations

Managing Contingent Workforce

Training & Development

Professional Experience

The Salvation Army, Indianapolis, Indiana

Human Resources Manager

2007 – 2015

The Salvation Army is a social services organization that has been a national staple for over 125 years and aids upwards of $30 million annually. The Indiana Division provides a diversity of programs and opportunities in most of Indiana’s 92 counties.

•Responsible for managing the entity’s Indiana human resource functions, including benefits, compensation and new associate orientation.

•Tasked with supervising the daily operations of the payroll department and its employees, which includes oversight of the bi-weekly payroll for Indiana.

•Review and approve the regulatory filings of all monthly, quarterly and annual report statements. Manage records retention schedule of all payroll and benefits records for employees, and ensure compliance with all Federal and State employment regulations.

•Designated as Indiana Division’s coordinator for the organization’s USA Central Territory Headquarters internal audits.

•Receive and resolve human resources questions and problems.

•Provide mentoring, counseling and oversight of employee performance issues including recommendations for termination.

Norrell Staffing Services, Indianapolis, Indiana

Operations Manager

2004 – 2007

Norrell Staffing is a subsidiary of Spherion Corporation and provides temporary staffing, managed services and permanent placement for client organizations. During tenure with the firm, attained multiple vertical promotions.

•Responsible for the strategic application of resources for the client territory.

•Ensured the success of recruiting operations by monitoring progress against predetermined metrics and implementing corrective actions with Territory Manager and Director of Operations.

•Served as human resources consultant for business partners, and ensured compliance with employment laws.

•Recruited, hired and trained associate staff; qualified and managed the complete sales cycle of new business relationships.

•Management of $15 Million multi-site profit and loss statement.

•Nominated for Spherion’s “President’s Award” for outstanding service.

•Managed open enrollment for contractor benefits plans.

•Provided sexual harassment and EEO Compliance training.

ITT Educational Services, Inc., Indianapolis, IN

Compensation and Benefits Administration Assistant

1999 – 2004

ITT Educational Services is a leading provider of technology-oriented, post-secondary degree programs at 87 ITT Technical Institutes for over 43,000 students.

•Responsible for the administration of short-term disability, long-term disability, FMLA and tuition reimbursement programs.

•Processed all life insurance and death claims.

•Processed monthly medical, dental FSA, HSA and life billing reports.

•Coordinated with the Payroll Department to resolve pay issues that may arise for employees under any insurance plan or program.

•Assisted in the monitoring of changes made through online enrollment system, resolving errors and ensuring carriers and deductions in the HRIS are consistent.

•Performed general administrative duties for the department, and special projects as assigned.

•Responsible for coordinating monthly employee meetings.

•Assisted with the coordination of benefits to ensure that all claims, procedures, policies, state and federal regulations are being followed and handled appropriately.

•Assisted with the management of COBRA, which included audits, managing enrollments and notifying carriers of termination coverage.

Hellyer Communications, Inc., Indianapolis, IN

Payroll and Benefits Assistant

1998 – 1999

Hellyer communications was a pioneer of voice messaging, paging, mobile telephone and telephone consulting services (acquired by Multi-Link Telecommunications, Inc., a Colorado corporation, on November 19, 1999).

•Responsible for processing monthly benefit premium payments.

•Processed new hires, terminations, benefits enrollments and employee changes.

•Assisted with various payroll budget reports, schedules, year-end compliance adjustments, and other reports as needed.

•Assisted with 401(K) Benefit Plan Roll-out.

•Performed other related duties as assigned by the Executive of the Payroll and Benefits Department.

Formal and Continued Education

Indiana Wesleyan University, Indianapolis, IN

Bachelor of Science (B.S.) in Management

2006

Associate of Science (A.S.) in Business Administration

2004

Certifications

Human Services Professional

Training

•Behavioral and Situational Leadership

•Unemployment Law

•Labor Law

•Worker’s Compensation Law

Associations and Affiliations

Member, Society for Human Resources Management (SHRM)

Volunteer, Junior Achievement of Central Indiana

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