Customer Service Representative
Resume:
RESUME
JULIE ETUKUDOH
Address: Block ** Flat *, Games Village, Off Bode Thomas Street, Lagos
Phone: 080*-***-****, 080*-***-****
E-mail: *****.********@*****.***
Sex: Female
Date Of Birth: 10th July 1981
State Of Origin: Akwa-Ibom
Marital Status: Married
OBJECTIVE: To pursue a career in human relation, in a dynamic and stable organization that allows for personal growth in every area.
ACCREDITATION:
Institution Award Description Year
Etisalat Academy (Dubai) Certificate in 2G / 3G Mobile Network 2008
GSM Complaint Handling &
Customer Intelligent Management
EDUCATIONAL QUALIFICATION
Institution Year Qualification
University of Calabar 2004 B.Sc Hons Geology
Suzan Martins Comprehensive 1998 S.S.C.E
High School, Lagos
WORK EXPERIENCE:
Institution: Chams PLC
Period: October 2013 - April 2014
Position: Call Center Agent
Job Description:
Make outbound calls
Handle customer inquiries telephonically
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
i.Institution: Olla Systems Limited
Period: May – August 2012
Position: Business Development Manager
Job Description:
Following up new business opportunities and setting up meetings
Planning and preparing presentations (say hello to Powerpoint)
Communicating new product developments to prospective clients
Overseeing the development of marketing literature
Writing reports
Providing management with feedback
ii.Institution: Etisalat Nigeria
Period: May 2008 - September 2009
Position: Customer Care Executive
Job Description:
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Institution: N.Y.S.C
Period: February 2005 - March 2006
Ekaba Luminary Secondary School
Umuaja, Delta State
Position: Science Teacher
Job Description:
Teaching Senior & Junior Classes Science subject (Physics & Integrated Science
Prepare Students for Internal & External Examination
Giving career guidance to students
LANGUAGES: English, Ibibio and Yoruba
HOBBIES: Baking cakes, teaching and meeting people
REFERESS:
Mr.Godwin Etuk
Managing Director
LAHAT Nigeria Ltd.
17, Wharf Road, Apapa, Lagos
Phone: 080*-***-****
Mrs. Sola Buchnor
Managing Director
Buchstone Ventures Limited
81 Forsythe Street,
Obalende, Lagos.
Tel: 080*-***-****
Contact this candidate