Manager Customer Service

Objective

Highly driven, detail oriented, and committed manager looking for a new career opportunity that will help highlight my strong leadership skills and communication style. In return, you will gain a loyal, passionate, driven, assertive and confident individual who will become a true asset to your team.

Key Career Achievements

Fully trained National Registry of Food Safety Professional and Certified Safety Manger

Ability to troubleshoot stores to positive EBITDA

Recognized and promoted in each company

Developed team members to higher positions

Successfully graduated from Leadership Training Academy

Received Superstar nomination and award two times

Successful turnaround of a challenged store

Work Experience

Started as an Assistant Manager and later promoted to Store Manager

Responsible and accountable for all KPI’s and P&L

Managed all HR administration, including legal compliance

Delivered exceptional customer experience to grow sales

Worked with corporate and vendors to ensure full availability and profitability

Started as a CSR, promoted to a Supervisor, and then to a General Manager

As a GM, recruited, trained and developed all team members

Upheld impeccable store standards

Developed incentives to increase sales

Provided confident leadership to employees

Increased sales revenue in alcohol sales

Started as a CSR, promoted to a Supervisor, and then to an Operations Training Manager

Developed and trained team to deliver exceptional customer service and product knowledge for assigned campaign companies

In recognition of quality standards, was assigned to train team members for two high profile company accounts

Responsible for sales campaign account accuracy

Ensured complete customer satisfaction was provided

Kept a working relationship with both clients and customer

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