Manager Operations

David Peter Wyrostek

*** ***** ****** ****, *** Angeles, California 90006

Cell: 415-***-**** Email: *********@*******.***

Professional Profile

Strong manager with a proven track record of successful startup operations and driving organizational change and process improvements within and across operations units. Consistently achieves measurable results in growth environments and manages reductions in both staffing and volumes in changing environments. As an effective leader collaborates with both executive and staff to create a productive, results driven environment founded on open and consultative communication.

Significant Accomplishments

Process Reorganized departments with improving workflow

Improvement while reducing overstaffing and downtime in process & budget.

Improved overall efficiency of unit by 30% . Partnered with executive team to start up processing site from scratch and achieved metrics at the top of all sites consistently placing in the top three out of 8 sites. Transitioned staff through buyout and realignment of responsibilities from third party vendor to business unit within the organization successfully improving processes and reducing staff to match volume.

Relationship Excellent relationship development skills across all functional

Development lines of business creating results driven teams.

People Extensive experience building strong performing teams while

Development developing their focus on process improvement initiatives.

Project Mgmt. Worked successfully to reduce work being sent to third party vendor and to bring in-house with no interruption to current process and no increase in staff or budget, reduction of transportation dollars by 30% with annual cost savings of 300K annually. Worked successfully to reduce transportation cost associated with keeping work in the market through set up of remote processing sites with cost savings of 250K annually.

Business Designed/developed and implemented business continuity/

Continuity resumption strategy utilizing alternative processing site,

Planning remote contingency processing site, remote staffing, and remote “work from home” capabilities.

Professional Experience

First Data Corporation, Staten Island, NY 2012-2014

Operations Manager Lockbox

Managed the migration of lockbox accounts from Citibank to site for processing.

Hired and staffed 5 business units from the ground up including training,

Development of production standards and BAU status.

JP Morgan Chase, Alameda, CA 2009-2011

Alameda site manager

Transitioned and reorganized site from a third party vendor to part of the firm.

Realigning staffing and reporting while retraining staff on new functions.

Unisys, Alameda, CA 2005 -2009

Shift manager

Staffed, trained and managed first and second shift item processing site for WAMU.

Handled ATM, Cash and check processing as well as archiving and research.

Priority One Credit Union, Pasadena, CA 2003-2004

Business Development

Attended membership drives to increase services and bring in additional

business to branches while increasing membership.

JP Morgan Chase, Dallas, TX 2000 -2002

Settlements Manager

Managed unit responsible for settling trades for FED, PTC and DTC depositories.

Washington Mutual Bank, Chatsworth, CA 1996 – 1999

Operations manager/Project Lead

Managed Return Item and Exceptions units until realigned under new Line of business. Transitioned to project work implementing software processing packages.

Education

University of North Texas 1980 - 1985

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