Manager Customer Service

R.HARIHARAN

*** *, *.* *****, Mannarai, Tiruppur.

E-MAIL: ************@*****.***

Mob : 0091-996-***-****

A Successful Merchandising Manager having 19 years in Business Development / Operations’ Management with a growth oriented organization in the Textile / Garment Sector.

Professional Profile

§A dynamic professional with over 19 years of rich experience in Business Development, Merchandising, Production Operations & Key Account Management in the Garment Manufacturing Sector.

§Currently associated with as Merchandising Manager

§Well versed with the Garment Machinery, Garment Construction, Fabric Dyeing & Printing, Costing and Production Planning.

§Conversant with the working knowledge of Export Documentation, Marketing, Shipping & Packaging.

§Skilled in relationship building, man management, development, & communication.

§Having experience and abilities in networking with overseas buyers. Have in depth knowledge of production fundamentals and production areas.

§An excellent communicator coupled with exceptional relationship management and organizational abilities.

Core Competencies.

Operations

Driving efficiency and productivity through evaluation of Buying & Merchandising management systems and implementation of process improvements.

Ensuring quality assurance & administration evaluation of documentation, production control departments & Logistical support departments as well as monitoring of outward shipments.

Overseeing procurement, manufacturing & production planning of the operation for achieving the productivity target in given parameters

Merchandising

Costing, sourcing, inventory management of outsourced fabric/ accessories/ packing materials in line with quality & cost parameters, working out the packing procedures of products.

Coordinating with Buyers/buying Agents for all new developments, sampling, and production & on time delivery of shipments.

Identifying suppliers for buyer’s expanding range, sampling, pricing, and follow-up on production, inspection and consolidation of goods. Corresponding & negotiating terms/conditions, the prices with the suppliers.

Managing the complete product development cycle inclusive of assessing client requirements, sample development & approval, final production & delivery of orders.

Coordinating, sampling from suppliers and in-house development as per the buyers specifications.

Daily Production follow ups and conducting quality checks in checking as well as packing department.

Marketing / Business Development

Planning & management of operations for maximization of ROI, and accountable for strategic utilization and deployment of available resources to achieve organizational objectives.

Forecasting business projections & trends, formulating business plans, setting and ensuring adherence to budgets/ objectives.

Relationship Management

Ensuring delivery of value-added customer service handling customer grievances & resolving problems with the designated service quality standards.

Interfacing with clients across the markets foreign countries, coordinating with the buyers through sampling & various production stages, new order planning as well as shipment details.

Building & maintaining close quarter relationship building with the business partners across commercial stores & treasury departments.

Organizational Experience.

Since Jan 2010–Till Date as a Merchandising Manager with Maple BC Delhi based buying office.

Key Responsibilities & Achievements.

■ Heading the Merchandising team for Simons / Rusty / Nano Account.

■ Engaged in performing costing based on the quantities and Target given by Customer, even giving

the option of costing where we can achieve the Customer target and making beneficently profit to

the company.

■ Having weekly review meeting with the Team & Guiding merchandising team for day to

day activities.

■ Coordinating with the buyer / agent for in time fabric shipments, from approvals to gmt deliveries.

■ Planning the sampling activities to meet the production time line.

■ Coordinating with factories for the Line Plan following the in-time production and achieving

the buyer A/C dates.

■ Visiting Factories for the fabric shade closure & do Line Walk to see the garment achieve

the PP standard.

■ Coordinating with the Buyer Agent logistics team & factory logistics to check out the vessel details.

■ Follow with the Buyer Logistics for the Payment Process.

■ Arranging Call-out meeting for forth coming seasons and planning the workload and identifying

the risk factors in production activities and find the solutions.

■ Having High Level Meeting with Management for the Upcoming season Allocation Process.

■ Arrangement of L/C for suppliers.

Since 20th Jan 2004–5th Jan 2010 with AI ENTERPRISES P- LTD. Tirupur.

Merchandising Manager – (2007 – 2010)

Senior Merchandiser – (2004 – 2007)

Have been working as above for the largest account that the Company is holding which is called Rajan

imports pvt . ltd This Rajan imports is an importer having their own stores at Uk,and Spain and supply for

some special clients of uk. Their labels are Raw edge and Brave soul.

The special client labels are 'Bhs / 'Dunness' / 'Newlook / Peacock / Cederwood / Markone / Dorthy perkins / Republic.

Spain accounts, their labels are Pepe jeans / 'Bass -10' / 'Zara / Stardivarius / Sfera.

France accounts, their labels are Lee cocotier / 'Mim.

Key Responsibilities & Achievements.

■ Responsible for heading the Merchandising team Three senior merchants, two merchants &

grooming the team.

■ Handling a business of USD 10 MN per annum.

■ Managing sourcing from vendors in India.

■ Sourcing new vendors, evaluating the product handling capability & working closely with

vendors to get accustomed to the brand.

■ Sending new fabrics/development samples for Product adoption meetings before start of

every new season.

■ Using the comprehensive product knowledge to decide on specific factories for development &

allocating developments to vendors.

■ Costing negotions with the vendors to get best FOB’s to the customer.

■ Negotiating the best deals for the customer by getting involved in fabrics/trims negotiations.

■ Follow up of production/quality, fabric developments & have good insight into trouble shooting.

■ Responsible for smooth flow of work across the team & monitoring the day to day activities /

decision making.

■ Weekly reviews with the team on development status/production status to make sure orders

are on track. Take independent decisions to resolve critical developments/production issues.

■ Making sure that merchants are following the Documentation procedures such as creating po’s,

purchase memorandums etc.

Since 2000 - 2004 with Stitches Mumbai based Buying House. –Tirupur.

Stitches is a laision office in Tirupur their HO in Mumbai. They are the agent for the largest chain store

'HEBESTREAT' in Germany, their label is 'REALITY' & agent for 'GEMEX METRO GROUP` with label 'LADY M'

Senior Merchandiser & Head of QA

Working as "Senior Merchandiser" & head of the QA dept.

Key Responsibilities & Achievements.

■ Working with Buyers and Designers and prepare the range for the on coming season.

■ Sourcing new fabrics to develop samples for the collection.

■ Accountable for allocation of work to merchants and coordinating with the buyer for

various issues related to development, pricing and planning.

■ Guiding merchandising team for day to day activities.

■ Planning the sampling activities to meet the production time line.

■ Coordinating with factories for in-time production and achieving the buyer A/C dates.

■ Arranging Call-out meeting for forth coming seasons and planning the workload and identifying

the risk factors in production activities and find the solutions.

■ Random quality checks on fabric & trims / inspection of garments during production & after

Packing.

■ Costing negations with the vendors to meet the customer targets.

■ Using the comprehensive product knowledge to decide on specific factories for development &

allocating developments to vendors.

■ Presentation of our range to the new clients by meeting them.

■ Played a key role in ensuring discipline in the organization through constant monitoring

of the departmental activities.

■ Cemented healthy business relations with all the business associates including the suppliers

and other service providers for seamless operations.

Since 1996 -1999 With Mace Apparel Buying Services P. Ltd., Tirupur.

Mace Apparel Buying Services is a Buying office in Tirupur, their HO is in Mumbai. They are the agent for the largest importer 'Rhonetex' in France. Their labeling is 'SQUEAK STYLE".

TRANIEE MERCHANDISER & QA

I was working as a Sr. Merchandiser for Mace Apparel for four years and my main and primary job function was to co-ordinate the orders between the Head Office and the various production centers in the southern region (Chennai /Bangalore / Tirupur and Erode).

Key Responsibilities & Achievements.

■ Significantly contributed in the merchandising activities in coordination with the HO in Mumbai and the

production centers in Chennai, Bangalore, Tirupur and Erode.

■ Sourcing and developing samples as per buyers requirements

■ Making arrangements for fabric inspections and production in line / on line and final inspection

with written comunication and confirmation from the customer.

■ Monitoring the daily production status.

■ Efficiently maintained the statistics of the orders shipped and the orders which are in line

to be shipped.

■ Conducting buyer’s meetings and making arrangements for style, salesman or any other sample

required by the buyer and subsequently follow up for further action.

■ Order placements & Shipment Planning.

Product Group handled:

Ladies, Men and kidswear – knits & wovens.

Academic Credentials:

Bachelor`s Degree in Commerce from a University - Tirupur.

Computer Proficiency :

Well versed with MS office & Internet Applications.

Personal Details :

Date of birth : 05.11.1974

Language Known : Tamil, English, Hindi .

Marital status : Married

Declaration:

The above said are true to the best of my knowledge.

Yours faithfully

R. HARIHARAN

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