Customer Service Manager

Katie Liu

RESUME

Full name Katie Liu

Address

** ******* **,*********,****,NSW

Mobile 045*-***-***

E-mail: ********@*****.***.**

Job objective: Barista/ customer relation Availability : FT/PT

(including Weekend)

Skill and Attribute:

1. RSA, NSW

2. Make coffee

3. 2 years experience in Australian café

4. Very friendly, Outgoing, trustworthy and hard working, with a very warm smile.

5. Even under significant pressure, I possess a strong ability to perform effectively.

6. Keen to learn, quickly to grasp new ideas and concepts. Work Experience

12.5.2014- Now

Barista at The massive Munch cafe (North Sydney)

Responsibilities and achievements

Cleaning skills

Working under pressure

Service skills and good communication with customers 12.2013

Barista apprentice in Espresso Workshop, Sydney

Practice to make different kinds of coffee. Cappuccino, Latte, Flat White, HC, Mocha, Espresso, Long Black, Macchiato.

Latte art

03.2013-08.2014

Barista at Tri Tulips coffee

Responsibilities and achievements

Cleaning skills

Working under pressure

Service skills and good communication with customers 12.2011-06.2012

Barista at 85 degree coffee shop, Hurstville

Take order

Cash handling

Customer Service

Responsibilities and achievements:

Cleaning skills

Working under pressure

Education and Training

12.2013: Barista NSW

12.2013: RSA NSW

12.2013: Use hygiene practices for food safety

04.2014- 08.2016 12.2013- 03.2014 09.2004-06.2008

Reference:

Academies Australia Institute /Travel and Tourism

English Course in Sydney TAFE

Shih Chien University/ Bachelor of Art in Music

Manager of Espresso Workshop, Sydney

1- Dr Ruby Zhu:

Address: Level 3, 468 George Street, Sydney 2000

Phone: 040*******

Email: *********@*****.***

2 Mr Erwin Lange: manager from Espresso Workshop Phone: 041*******

Email: *****.******@*****.***

Contact this candidate