Customer Service Sales

Objective

Performance-driven sales professional with excellent customer service, organizational, and analytical strengths. Eager to contribute to the success of a progressive organization.

Education

Elmhurst College

BS Marketing, May 1989

Experience

McCue Chevrolet, St. Charles, IL August 2013-November 2013

Service Writer

Prepared Repair Orders using Reynolds & Reynolds software; listened to customer’s descriptions of symptoms, checked vehicle maintenance records, clarified descriptions of problems

Became top salesperson in service within 3 months

Verified warranty and service contract coverage by checking records; explaining exclusions

Participated in continuous education by reading manufacturer publications

Star Nissan, Niles, IL May 2013

Service Writer

Received training on Reynolds & Reynolds automobile dealer software

A-1 Tire and Auto, Crystal Lake, IL 2006-2013

Sales Manager

Maintained sales volume, product mix, and selling price by keeping current with supply and demand, economic indicators, and competitors

Consistently provided exemplary customer service by providing information about products and services, providing quotes and billing for services rendered

Maintained staff by recruiting, selecting, orienting, and training employees

Sears, Dundee, IL 2005-2007

Appliance Salesperson

Provided customer assistance and support in person and via the internet in purchasing kitchen appliances

Resolved customer issues and concerns at first point of contact

First salesperson to surpass local sales goal in one month by selling $100,000

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