Manager Quality Assurance

Nola Parker

** ***** **** ***** *****: 757-***-****

Hampton, Virginia 23666 Email: ********.******@*****.*** PROFESSIONAL MANAGEMENT PROFILE

Supervisor – Fuels Specialist – Program & Resource Manager – Social Services Manager Trained professional Fuels Systems Manager and Social Services Program Manager with over 12 years of extensive experience supervising and conducting successful fuels logistical operations, serving as the Drug and Alcohol advisor and managing the organizational Sexual Assault Program. Self-motivated and confident; relied upon as an advisor, trainer, and operations and logistics expert. Proven track record of transforming and optimizing personnel and resources to increase productivity, manage change and achieve quantifiable results while emphasizing quality assurance. Expertise in implementation of management strategies with open communication and efficient workflow planning. Dedicated, industrious and adaptable individual; set priorities and work well under pressure within tight deadlines. Focused leader and trainer with acute observance skills; able to develop and motivate a productive team. Possess: Secret Security Clearance

AREAS OF EXPERTISE

Leadership & Supervision

Fuels System Expert

Quality Assurance

Program Management

Material Handling

Hazardous Materials

Operations Management

Logistics Expertise

Expert Trainer

Social Services

KEY STRENGTHS

Leadership - Supervise and direct 40 personnel to include firefighting crews and fire rescue teams; ensure that all fuels handling safety precautions are strictly adhered followed.

Program Management - Developed and successfully implemented an effective and efficient Work Center to monitor and track maintenance requests. Significantly increased ability to provide repair updates and reduced down time spent on identifying and resolving maintenance issues.

Safety Program Manager & Training Officer for over 115 personnel - domestically, during deployment to sea and in international locations. Implemented a training schedule for all personnel; ensured that all training requirements were met in a timely manner - increased training participation. PROFESSIONAL CAREER EXPERIENCE

UNITED STATES NAVY November 2001 – Present Available: March 2013

AVIATION FUELS MAINTENANCE TECHNICIAN

Norfolk, Virginia

OPERATIONS MANAGEMENT:

Fuels Quality Assurance Supervisor:

o Professionally identify and detect faulty operations or unusual well conditions by observing load variations on strain gauges, mud pumps, and motor pressure indicators. Utilize experience and knowledge to listen to engines, rotary chains and other equipment for variances in proper operational structure and performance. o Coordinate with team to review the specific requirements for fuels systems operations based on the logistics of pipe and tool sizes. Review and asses borehole conditions in wells. Monitor process indicators, instruments, gauges, and meters in order to detect, report, troubleshoot and resolve possible problems.

Expert Aviation Fuels Pump Room Operator - Safely maintain and repair fueling and lubricating oil systems, to include service stations, pump rooms, pumps, piping, valves, and tanks. o Professionally operate electric pumps, tank level control systems and centrifugal purifiers that circulate water, oil and other fluids through wells to remove obstructing materials. Direct product flow rate specifically according to process schedules. Nola Parker Page 2

Professional experience continued

o Diligently operate auxiliary equipment and control multiple processing units during distilling or treatment operations. Regulate process variables such as temperature and pressure. Direct personnel by telephone/radio to operate pumps, open/close valves and check temperatures. PROGRAM MANAGEMENT:

Drug and Alcohol Representative/Advisor:

Screen military members for drug and/or alcohol related issues. Conduct initial intake, identify and assess if further assessment or screening is needed. Research, coordinate and process administrative documents, transfer arrangements and placement of individuals into mandated or voluntary rehabilitation treatment services or facilities.

Monitor, track and document: treatment, work-status, doctor’s appointments, Command involvement, administrative or judicial processes, inpatient release and disposition of individuals during and after rehabilitation treatment requirements. Sexual Assault Program Manager:

Conduct initial intake and provide resource information to individuals who self-report or have been identified as sexual assault victims. Create detailed, well-written reports for legal reference.

Maintain confidential, organized and secure database on sexual assault victims. Control authorization for access; implement required procedures and processes for release of information.

Facilitator and Trainer - Conduct interesting and informative mandatory sexual assault training classes for over 115 personnel.

EDUCATION & PROFESSIONAL DEVELOPMENT

Journeyman – Aviation Fuels (Apprenticeship), Military Apprenticeship Program – 2010

Aviation Fuels Maintenance Technician Class C1, Pensacola, Florida – 2009

Drug and Alcohol Program Representative, Virginia Beach, Virginia – 2011

Sexual Assault and Prevention Representative, Norfolk, Virginia

First Line Leadership Development Program (Work Center Supervisor) Virginia Beach, Virginia – 2007

Strayer University – General Studies

MILITARY AWARDS & ACHIEVEMENTS

Navy and Marine Corps Achievement Medal – As the Fuels Quality Assurance Supervisor - awarded for the meticulous collection and processing of 30,000 jet propulsion fuel samples.

Flag Letter of Accommodation – awarded for personal achievement in the superior performance of duties as Pump Room Operator.

Petty Officer of the Year 2012 – awarded for outstanding performance of duty while serving onboard the USS Dwight D. Eisenhower.

Letter of Appreciation from Air Officer – for professional performance rebuilding and repairing JP-5 Rotary Vane Transfer Pump.

Awarded the Eisenhower Leadership Award 2012 – for recognizable leadership amongst peers onboard USS Dwight D. Eisenhower as Training Petty Officer. VOLUNTEER & COMMUNITY SERVICE

Coordinated and participated in numerous Susan G. Komen Fundraisers.

Active participant in the Project Homeless Connect - Assist homeless and under privileged families in the Hampton Roads area with clothing, food, and medical care.

Girl Power United

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