Hospitality

Erin Willoughby

I'M READY, WILLING, AND ABLE TO STEP INTO THE FRONT DESK POSITION YOU HAVE POSTED. PLEASE REVIEW MY COVER LETTER AND RESUME TO FIND OUT WHY YOU MIGHT AGREE

Dear Hiring Manager:

I saw your listing for a FRONT DESK AGENT, and I hope to be invited for an interview. Over the last 25 years I have worked in positions focusing on customer service. I have worked at Hotels, Apartment Communities, Restaurants, and Retail. Regardless to the "locale" my focus has always been on providing excellent customer service.

I am confident that I can offer you the skills needed to perform this job position. Feel free to call me at (cell) 404-***-**** to arrange an interview.

Sincerely,

Erin Willoughby

P.S. Thank you for taking the time to review this cover letter. I look forward to hearing from you.

Erin Willoughby

6670 Camp Lane

Acworth, Georgia 30102

Cell 404-***-****

Email: **********@*****.***

QUALIFICATIONS:

*20 years experience in Customer Service, Hospitality and Property Management

*Excellent organizational skills, ability to meet deadlines and work well under pressure

*Team Player and also able to work alone

*Detail oriented self-starter with strong analytical skills

*Skilled at learning new concepts quickly and very dependable

EXPERIENCE:

03/12-Present Wendy’s Marietta, Georgia

Dining Room Attendant

08/09-03/10 Double Tree Hotel Alpharetta, Georgia

Relief Auditor/Guest Service Representative

*Closeout all daily business transactions for hotel

*Check in and Check out procedures

*Reservations

*Daily cash and credit card processing. Submission to corporate office after audit

*Provided excellent customer service

06/08-01/09 Labor Finders Cumming, Georgia

Office Manager

*Screened and hired employees to work temporary labor

*Maintained current customer accounts and requests, weekly invoicing and collection calls

*Obtained new accounts with daily cold calls, all banking transactions

*Processed Accounts Receivables and Account Pay

*Paid employees daily after finishing a job

*Handled Workers Compensation claims and Unemployment claims in a timely manner

03/97-05/99 Concepts 21 Apartments Marietta, Georgia

Property Manager

*Responsible for 304 Unit Apartment Community

*Handled all complaints, requests, and upkeep of apartment community

*Hired vendors and negotiated prices for repairs and purchases

*Prepared and maintained the monthly budget with the corporate office

*Processed accounts receivables and account payables, collected and posted rent and all legal aspects with rent

EDUCATION:

September 2009 – May 2014 Kaplan University Bachelor’s Degree in Psychology Marietta, Georgia

August 1986-May 1990 Western Carolina University Associates in Business Cullowhee, North Carolina

Reference available upon request.

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