Manager Customer Service
Resume:
Keith Boyce
Clarksville, TN 37042
********@*****.***
RELEVANT SKILLS
Admin and Clerical Jobs: Office Manager, Administration Manager
Sales and Marketing: Account Manager, Inside Sales, Manager, Marketing,
Sales Manager
Accounting: Accounts Payable, Accounts Receivable, Bookkeeping,
Payroll
Banking and Finance: Bookkeeping, Financing
Customer Service: Customer Service Manager, Customer Service Rep.,
Customer Sales
Executive: CEO, President, Vice President
Retail: Store Manager, Assistant Manager, Buyer, Sales Assoc.,
Department Manager
Human Resources: Training and Development
Creative/Media: Account Manager, Advertising Manager
EDUCATIONAL BACKGROUND
B.A. Business Admin
Minors: Management and Marketing/Retailing
Glenville State College
Glenville, WV 1978
Parkersburg High School
Parkersburg, WV
WORK EXPERIENCE
Department Manager March 2012-August 2014
Lowe's Home Center Bellevue Wa
Managed a 4 million dollar a year appliance department. Job includes customer service, daily work assignments for 6-8 employees, ordering inventory, inventory control, customer complaints, stocking shelves, computerized sales, scheduling pick-ups/deliveries, sales and pricing.
Also managed paint, flooring, hardware, tool world, cabinets and windows/blinds.
Store Manager Nov 2009- July 2011
Dollar General Vienna, WV
Responsible for all day to day store operations such as: scheduling, customer relations, day to day reports, stocking, cleaning, employee training, all cash functions, deposits, register functions, supervision of 7 employees and checking in vendors.
Counselor Nov 2008- Nov 2009
Pressley Ridge Walker WV
Worked with fundamentally challenged youth for 12-17 year age range, helped teach basic coping skills, proper social interaction, day to day living skills along with basic educational learning and teamwork.
President Mar 2005-Nov 2008
Boyce Property Management Parkersburg, WV
Job consisting of purchasing property to develop, financing, payroll, budgeting construction, advertising, marketing, materials purchasing, accounts payable.
Department Manager April 1994-Mar 2005
Lowe’s Home Center Vienna WV
Managed a 2 million dollar a year paint department. Job included customer service, daily work assignments for 6-8 employees, ordering inventory, inventory control, customer complaints, stocking shelves, computerized sales, paint mixing, sales and pricing.
Also managed flooring department, hardware, tool world, windows and blinds. Also District trainer for flooring and paint as well.
Department Manager June 1992-April 1994
Walmart Vienna, WV
Manager of electronics department. Price control, computerized sales, selling, floor merchandising, inventory control, customer relations, scheduling of employees, ordering
merchandise.
WORK EXPERIENCE
Manager May 1991- June 1992
Video Concepts Bridgeport, WV
Management duties including customer relations, opening and closing procedures, credit applications, sales, inventory control and ordering, supervision of 10-14 employees, computerized point of sale, bank deposits, employee training, sales meetings and inventory tracking.
President Aug 1981-May1991
U.S. Video Vienna, WV
Job required training employees, ordering all merchandise sold in the store from camcorders, VCRs, satellite dishes, big screen televisions, to all audio and video equipment.. Also required supervision of sales employees, deposits, accounts receivable, accounts payable, employee scheduling. Initiated contracts with 5 other locations outside the area to rent and sell videos and VCRs. Also oversaw the installation of all satellite dishes and coordinated financing. This was the first store of its kind, at the time, in the area.
Assistant Manager June 1978-Aug 1981
Reichart Furniture Parkersburg, WV
Job responsibilities included floor displays, ordering inventory, supervision of 15-20 employees, making the delivery schedule, sales meetings, setting of sales quotas, sales training and pricing.
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