Manager, Operations, Sales & Service

Location:

Posted:

November 20, 2015

Roqi J. Dean

Newbury Park, CA 91320

****.****@*****.***

Key Competencies:

Creative Leader –Team Builder – Goal Driven – Sales/Operational Management

Customer Service & Interpersonal Skills

Human Resources / Staff Recruitment & Development

Event Coordination - Education & Instruction

Professional Experience:

Wall Street English Moscow, Russia October 2011 – August 2015

Service Manager:

-Responsible for hiring, training, developing, motivating, evaluating, & mentoring new recruits & staff

-Key Member of the HR Team for recruitment of 6 centers in Moscow

-Responsible for the profitability and increasing monthly Sales Goals set by the company

-Increased productivity in center from 300 client active contracts to 600.

-Recruited by the company to be the lead spokesperson and represent WSE Moscow on Russian TV and News due to my leadership and marketing skills

-Awarded “WSE Russia Hall of Fame” and “Best Service Manager of the Year”

Teacher: Moscow, Russia December 2009 – October 2011

-Recruited to teach students in Moscow, Russia

-Provided lessons in a professional manner up to the highest education and service standards

-Provided academic feedback to students after each lesson (strengths, weaknesses, and goals)

-Led center events for students & potential students ranging from 20 – 120 people

-Created and maintain a fun and dynamic atmosphere that encourages learning

-Taught students ranging from Beginner to Advanced ranging from 1 to 20 people

Oro Dam Petroleum Inc. Oroville, CA October 2008 – December 2009

-Responsible for daily business operations

English Time Language School Istanbul, Turkey October 2007 – July 2008

-English Teacher – Beginner levels to Advanced

-Prepared lessons/lectures for groups ranging from 10 – 20 students

Education:

California State University, Chico

- Bachelor of Arts in History with a Social Science Teaching Credential Option in 2007

- Minor in Middle Eastern Studies and extensive courses taken in European Studies

- Studied Abroad – Spring Semester 2006 – London, UK

-TEFL & Business English certificates in 2007 & knowledge of Russian and Turkish languages

References Available Upon Request