Front Desk Associate, Receptionist, Administrative Assistant

Heidi Friedburg

*** **** ***** ******

Three Oaks, Michigan 49128

269-***-**** Cell

616-***-**** Home

**************@*****.***

OBJECTIVE

To obtain a part-time position as an administrative assistant, or other related position which offers the potential for growth, while utilizing skills obtained through education and work experience.

EMPLOYMENT HISTORY

Front Desk Associate, Holiday Inn Express & Suites, Benton Harbor, Michigan

Provide professional and a courteous manor to arriving, departing, and in-house guests by providing accurate and timely information and services. Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Control cash transactions at the front desk and take complete responsibility for personal bank per hotel policy. Proper cash handling and hotel postings to guest accounts. Greet and complete check-in, (check-out) procedures for arriving and departing guests on a daily basis, using both manual and computerized methods to ensure guests are satisfied and in rooms as requested. Maintain a friendly, cheerful and courteous demeanor at all times. Operate the PBX equipment by accepting incoming and outgoing calls, scheduling wake-up calls and paging guests to provide guests with timely and efficient service. Assist with serving breakfast, clearing plates and replenishing food and condiments. Make coffee throughout the shift, and make cookies twice a shift. I also do night audit a few nights a week.

Electrician, Bureau of Prisons Waseca, MN 05/2011-05/2015

Installed luminaries, proficient in "lock-out tag-out" procedures to maintain safety while doing electrical repairs, utilized many different tools: pipe benders, wire pullers, hand tools, man lifts, ladders, testing equipment, knowledge of conduit, MC cable, liquid tight fittings and hardware. Responsible for the safety and recycling of hazardous materials. Provide trouble shooting skills frequently to maintain the operation of all equipment and electrical issues. Conduct work in a safe and timely manner. Ability to lead projects, and repairs, taking pride in professional workmanship. Knowledge of NEC Codes and OSHA safety procedures.

Payroll / Inventory Clerk, Bureau of Prisons Waseca, MN 08/2013-05/2015

Demonstrate supervision skills, exemplary people skills, working well with peers, superior, and customers. Performed administrative duties including: organize and maintain files, prepare order sheets, inventory and reorganize stock materials, coordinate office activity and track daily work progress. Keep track of worker attendance, maintain payroll records and collaborate with other building trades to schedule tasks. Provide troubleshooting skills frequently to maintain operation of all equipment. Redesigned the electrical department to provide an organized material storage area. Redesigned and responsible for the upkeep of the MSDS (GHS) book, and the flammable cabinet.

Unit Clerk, Lakeland Health Care Niles, Michigan 07/2008-07/2009

Word processing and data entry. Answering multiline telephone. Administrative duties, using office equipment, answering patient call lights and needs. Paging doctors, Adhering to policy and procedure for emergencies, calling an ambulance to transfer patients, scheduling outpatient procedures.

Patient Account Representative, Lakeland Health Care-Royalton Royalton, Michigan 2006-2007

Called Blue Cross and Blue Shield, and patient to get the medical bills paid. Sent the needed medical records to insurance company per HIPPA policy. Entered data and word processing. Provided Customer Service, used multiline telephone, multi-screen computers, and used administrative skills.

OB Tech, Lakeland Health Care St. Joseph, Michigan 03/2003-04/2007

Clean delivery room and operating room after birth. Assist the physicians in delivery of the baby via c- section, by setting up tools and instruments for the operation, scrubbing in and assisting the surgeon in preparing for surgery, passing tools as needed, doing "time-outs", and making sure all instruments and tools are accounted for before, during and after the operation.

Certified Nursing Assistant, Lakeland Continuing Care Center St. Joseph, Michigan 04/2002-03/2004

Patient care includes: bathing, feeding, and dressing, changing, getting residents up into wheelchairs, and putting to bed for night or for rest time. Charting on residents, making sure their needs are taken care of.

EDUCATION & TRAINING

Certificate, Document Specialist, Riverland Community College, Albert Lea, MN, 2011-2012

Certificate, Office Assistant, Riverland Community College, Albert Lea, MN, 2012-2013

Certificate, Office Information Specialist, Riverland Community College, Albert Lea, MN, 2013-2014

Certificate, Paralegal Studies, Ohio University, Golden, CO, 2013-2014

Studied Dental Assisting, Lake Michigan College, Benton Harbor, MI 1998-2001

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