Manager Customer Service

Edmund A Ressler

*** ******* **** ********* ** **088

Telephone: 315-***-****

E-mail: ********@*********.***

Summary: Experienced manager and strong team leader with excellent computer skills including Microsoft Word, Excel, PowerPoint and Outlook. Created and maintains the website www.cnyhiking.com in my spare time.

RELEVANT SKILLS AND EXPERIENCE

Holman Auto Parts Distribution, Syracuse, NY 2011-date

Driver/Warehouse Associate

Hotshot Delivery Driver, making local deliveries.

Secondary Route Driver, covering normal driver truck runs including overnight runs.

Sorting core in warehouse.

Stocking inventory as well as pulling UPS orders.

The Post-Standard, Syracuse, NY 1994-2009

Transportation Manager (2004-2009)

Responsibility for all shipping of newspaper products to distribution centers on a daily basis.

Coordinated shipping with Production Department as well as working with IS for programming support.

Developed new return scanning program as well as the training for the department.

Created weekly work schedules for staff and met weekly for employee development.

Evaluated employees with six month reviews as well as interviewing potential new employees.

Created plus maintained trucking schedules as well as compiling shipping times for accuracy.

Analyzed, forecasted and prepared yearly budgets.

Negotiated yearly contracts with independent trucking companies to haul newspapers.

Member of the company safety committee which included leading the forklift safety certification.

Budgeted, ordered, shipped and stored supplies for all newspaper distribution centers.

Division Manager (1999-2004)

Coordinated the receiving of newspaper products at a distribution center.

Set up layout for distribution center to ensure flexibility of the warehouse operations.

Designed and rolled out procedures for the safe use of fork lifts.

Trained new part-time employees on warehouse procedures and operations.

Focused on strong delivery service with carrier force and maintained excellent service with subscribers.

Compiled circulation numbers for evaluation of distributors and increased circulation through planned sales.

District Manager (1994-1999)

Managed large carrier force (40+) from outdoor drops and maintained excellent service with subscribers.

Recruited and contracted new carriers.

Set up routes to ensure the best customer service.

COMMUNITY

Atonement Lutheran Church, Syracuse, NY 2011-2015

Elected Officer on Church Council

EDUCATION

Onondaga Community College, Syracuse, NY Business Management

SUNY @ Morrisville, NY Business Management

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