Test Cases Quality Assurance
Resume:
HOLLY L. PAMARTHI
RALEIGH, NC 27616
acsj81@r.postjobfree.com
SUMMARY
Nine years of experience in IT industry in Quality Assurance, Systems Support Analysis and software business applications.
2 years of CRM applications testing.
Experienced in all facets of Software Life Cycle Development including System Analysis, Design, Coding, Testing and Documentation.
Worked extensively as QA Analyst in both Manual and Automated Testing of Web and Client/Server applications.
Involved in Testing of Web and client Server applications using Java, Visual Basic, ASP, SQL, VBScript including Oracle and MS Access.
Highly skilled in using automated testing tools like WinRunner, LoadRunner,Test Director and Remedy.
Experience in writing Test Plans and Test Cases using requirements and design documents.
Highly skilled in testing of the web based applications.
Widely worked in Black Box testing, Functional, System Integration, Build Verification, Load, User Acceptance, Regression, and White Box testing.
Solid Experience in Cross-Browser testing of Web applications to include but not limited to Internet Explorer, Google Chrome and Safari.
Security Testing to include but not limited to testing malware infected virtual machines.
Experienced in documenting the testing procedures using MS Office (MS Word, MS Excel), Quality Center.
Skilled in Oracle, and SQL Server databases
Extensive experience in Windows and UNIX operating systems.
Versatile team player with good communication and problem solving skills.
The ability to work independently
TECHNICAL SKILLS
Testing Tools: Rally, QuickTestPro, WinRunner 7.0/6.0/5.0, TestDirector 8.1/6.5, LoadRunner 7.0/6.5/6.0/5.0, Astra Quick Test and Remedy.
Languages: Java, ASP, SQL, PL/SQL, VB, HTML, VB script, Java script, TSL
Operating Systems: Windows NT, Windows (XP, 2000, Millennium, 98, 95), and UNIX.
Rational Tools: Rational RequisitePro, RationalRose, Rational ClearQuest, FocalPoint
Protocols: TCP/IP, FTP, HTTP.
Databases: Oracle 7.X/8.X/8i/9i/11g, MS Access
Others: MS Word, MS Excel, MS FrontPage, Device Anywhere, Bugzilla
Achievements: ISTQB Quality Assurance Certification – 2011
FileOne, Inc. - Overall Most Issues Resolved – 2007
EXPERIENCE
CTG/Lenovo March 15 - Present
Web Project Manager
Conducted meetings with project stakeholders to include but not limited to Project Managers, Development, Team Leads in order to create requirements.
Managed Bugzilla reporting tool and in house Intranet tool. These tools were used to report application defects that affect both internal and external clients.
Attended various meetings to gain knowledge of up and coming technologies
Created and updated user stories within JIRA.
First Citizens Bank Dec 12 – March 15
Systems Support Analyst, Online Channels
Conduct meetings with project stakeholders to include but not limited to Project Managers, Developers, Team Lead, etc. in order to create conscience requirements.
Create Functional Design Documentation. To include mock pages, Develop and execute test cases within Quality Center
Report software defects within Quality Center and ensure those defects are linked to TFS defect tracking system for development team.
Serve as support for P1 or P2 production issues as they are assigned to team. As an Analyst, the issue is analyzed and resolved. Should resolution not occur, further research and documentation is completed and escalated to development team.
Functional Testing for Mobile Online Banking to include iPhone, Android devices.
Coordinating, conducting and implementing testing efforts using a virtual machine that is infected with malware.
Coordinate and conduct test efforts in regards to snippets within webpages to determine security risks.
Disys Consulting Feb 11 – Dec 12
User Acceptance Analyst
Project: BB&T
User Acceptance Tester for Online Channel division
Develop Test Plans according to Specific projects and their respective tasks
Work with Implementation Managers, Project Managers, Lines of Business, IT to ensure established standards and guidelines are met
Developed a stronger communication with other teams to include Implementation Managers, Project Managers, Line of Business, SIT and IT
Create and maintain test cases, test scripts based on requirements created by the Product team.
Develop, review and maintain test cases and test scripts for several online web applications.
Execute test scripts/procedures for validation and document test results.
Participate in monthly deployment to production
Weekly meeting with various groups to establish standards and procedures for program design and testing.
Research, evaluate and procure new/additional hardware and/or testing software.
Provide management with reports on problem resolutions and test progress.
Currently leading and mentoring consultant for the Retail Online Project.
Document and track defects using Microsoft TFS tracking tool
Environment(s): Win2000, XP, Java, XML, Quality Center, TFS, Web Applications, etc.
Thomson Reuters May 08 – Jan 11
Quality Assurance Engineer
Project: Clinical Xpert Navigator
Using a hospital’s existing IT infrastructure, Navigator provides critical patient information at the point of care on mobile and Web-enabled devices. Navigator maintains a continuous link into the hospital’s information system which means it can provide clinicians with real-time patient information.
Lead Onshore QA
Assisted in managing offshore team of 8 persons
Upgrade environments with latest versions of software
Software Testing using several platforms to include but not limited to,
Handheld device such as palm, pocket pc, iphone, ipad, Blackberry.
Created test documentation
Test Case creation
Third party company management to ensure successful integration of software.
Attend daily scrum meetings
Document defect in rally
IE 7, IE8 and Safari cross browser testing
Perform Acceptance, Regression and UAT Testing
Environment(s): Win2000, XP, Oracle 9i, Oracle 11g, Toad, SQL, Java, XML, Quality Center, Quick Test Pro, Rally, Web Applications, Third party web applications,
QA Analyst, FileOne, Inc. September 06 – May 08
SOSKB: SOSKB is a OAS customer facing system. This software is used by majority of state governments to incorporate new businesses nationwide.
As a QA Analyst, reviewed customer requirements and functional specifications.
Created test scenarios based on the requirements.
Created test cases using Test Director.
Coordinated with System analysts to setup test data.
Executed test cases to verify that the system met all requirements.
Validated data entry within the SQL Database using SQL Plus.
Coordinate with Developers and Analysts to resolve the issues.
Perform Regression Testing and User Acceptance Testing
Client/Server and Web/Internet testing experience
Coordinated in implementing software upgrades with various secretary of state offices.
Maintain documentation, detailing the enhancements since the last production release
Responsible for carrying out procedures to ensure all information systems, products, and services meet company standards and end user requirements
Document results of tests, log problems into auto task (Company Defect Tracking system)
Research and resolve support issues using sql queries and researching sql database.
Environment: Win2000/NT, Oracle11.i, PL/SQL, UNIX, Java, XML, Test Director, Quick Test Professional, SOSKB Applications
QA Analyst, Durham County Government December 2005 – August 2006
SAP : SAP HR (Human Resources) Module Implementation)
As a QA analyst, reviewed System Requirements and Functional Specifications
Designed Created and Modified scripts to meet new system requirements and ensured that all possible scenarios are handled by the scripts.
Executed scripts and validated application’s functionality using Quick Test Pro and Quality Assurance Partner.
Logged, tracked bugs, reported test results and resolutions to software defects in TestDirector.
Performed Functional, Integration, System, and Regression Tests.
Environment: Win2000/NT, SAP, AS400, Java, XML, Test Director, Quick Test Professional
Support, Glaxo Smith Kline
October 2005 – November 2005
Troubleshooting end users.
New hire installation of laptops and network connections
Desktop Support
Escalated issues of clients to the next level based on the SLA’s.
Help Desk software used: Remedy
Environment: Win2000/NT, PL/SQL, UNIX, Java, XML, Remedy
QA Analyst, PPC, Inc. August 2004 – September 2005
Image Viewer: Image Viewer is a web based solution (J2EE) to provide customers and bank associates with the ability to retrieve and display images from archives/repositories. Image Viewer interfaces with Viewpoint Image Request Broker (IRB) and allows the users to retrieve the images of Checks and other documents from the bank archive and print them as per their need.
WebLinkSystem: This web based system helps the customer to keep track of account activities, perform online transactions with their different types of accounts, and facilitates the enrolled customers to pay the bills online. Loan Center provides facility for customers to apply for variety of loans and to increase lines of credit and will enable the loan payer to keep track of the payment dues.
Analyzed functional specifications and requirement documents and developed test plans, test scenarios and test scripts for the testing process of the application.
Performed System testing.
Designed the Database tables and involved in writing SQL queries.
Tested all kinds of links verifying whether they were broken or/and direct to different pages.
Performed security testing for unauthorized access of the Web application with valid and invalid data.
Performed Positive and Negative Testing
Involved in Execution of Test Scripts and validating test results.
Involved in creation transaction points to measure response time at different points in the system using Load Runner.
Involved in Cross-Browser Testing on both Internet Explorer and Netscape Navigator.
Co-ordinate with developers in reviews and solving the problems encountered in the application.
Reported errors to development team through Clear Quest Defect tracking system.
Involved in Load and Stress testing using Load Runner.
Created the Vugen Scripts using LoadRunner and different load control scenarios.
Environment: J2EE (EJB, JSP & Servlets), Oracle, Rational Rose'02, UML, LoadRunner6.0, Rational
Help Desk Analyst, CH2M Hill, VA October 2002 – November 2004
Accepted incoming calls regarding software systems
Collected contact information from employee regarding issues that have occurred
Used Service Level agreement to ensure proper person was contacted for the issue
Communicated with Vendors, management, customers, IT groups on a daily basis
Managed Fed Ex, UPS system to ensure that payment was successful through EDI
Environment: Win2000/NT, PL/SQL, UNIX, Java, XML, Remedy, EDI
Northrop Grumman, Accounts Payable May 2002 – October 2002
Internet Customer Access System: Development of an online (web-based) service called ICAS (Internet Customer Access System) for customers to enable them to access their telephone features like Call Forwarding, Ring Count Change, and Personal Dialer Provisioning etc through the Internet. The service enables residential customers to log onto the system using secure authentication and thereafter allowing them to change their features like call forwarding, change their call forwarding feature parameters, and can add feature like Personal Dialer Provisioning through their browser.
Developed Test Plan and Test Cases
Creating, maintaining and executing manual test scripts.
Performed Positive and Negative Testing.
Verification of ‘fixes’ for reported bugs and provided timely and effective feedback to management.
Documented the Test Results in MS Excel.
Manually tested the entire application.
Environment: Visual Basic, Oracle, MS Access, MS Excel, UNIX, and Windows 95
ECI Telecom, Help Desk and Support Analyst January 2001 – April 2002
ECI Telecom is a company that provides IP/Telephony and Telecommunications solutions worldwide.
Involved in development and Modifications of various Telecom applications and interfaces.
Tested user interface to Oracle database using Oracle forms.
Generated Oracle reports.
Testing of database applications.
Created and modified SQL scripts.
Interacted with the users for the designing of reports and user interfaces.
Environment: Oracle 7.0, UNIX, PL/SQL, and SQL
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