Customer Service Quezon City

RODEL DAWANA TIQUI

Zone * #*** Brgy. San Isidro, Tarlac City

Contact #. 093******** / 091********

E-mail: ***********@*****.***

OBJECTIVE

To be able to work in an environment that allows me to make full use of my knowledge while granting me the opportunity to enhance my skills and abilities, and in environment that will provide challenges and opportunities for professional growth.

SKILLS

Knowledgeable in computer

Good communication and interpersonal skills, honest, hardworking and result oriented.

Well motivated to develop new skills and eager to learn more.

Willing to undergo training and be assigned to any position appropriate for my qualifications.

WORK EXPERIENCE

Fighter Gifts and Novelty

Abu Dhabi UAE

Sales Assistant

April 22, 2012 – April 30, 2014

Duties & Responsibilities

Making sure every customer who comes through the door leaves happy, a customer service assistant provides help and advice whenever they can.

Answering queries and offering information, this job involves a lot of interaction with general public (as well as with colleagues) in a variety of methods including face-to-face, over the phone and via email.

Daily routine will vary depending on where you work and you could do anything from arranging shop displays and handling payments to taking part in customer promotions and events.

You’ll be expected to keep up-to-date with all the latest products and promotions so you can explain it to customers who may be interested.

Willgraphica Internet Shop & Trading Tarlac City

Tarlac City, Phil.

Store-in-Charge Nov 07, 2010 – Jan 17, 2012

Sales Coordinator Nov 2008- Nov 2010

Duties & Responsibilities

To manage and facilitate the future development of the Store

Participate in training, courses as relevant

Monitor the appearance of the premises, ensure it is kept clean, tidy, well organized, fully stocked and fully staffed

Check and maintain the Internet Café resource for safe, effective use by users and staff

Keep appropriate records of hardware and software, and of support requests and actions taken

Connect, set up and check PCs and peripherals for normal operation

Perform routine maintenance tasks, including installing basic software packages and setting common options; run basic network monitoring reports and utilities.

Set up hardware and perform basic checking of networked PCs

Investigate requests for support; record diagnostic information, retrieve details of

similar requests and either resolve or escalate to the appropriate level

Review and update internet usage guidelines

Update records of installed hardware and software; maintain a software library and

Store original copies of installed applications

Follow Internet Cafe backup, virus protection and security procedures

Ensure that users are welcomed, helped and provided with a safe and suitably equipped environment. Maintaining high standards of security within an open welcoming service

Tarlac Family Care Academy

Tarlac City Philippines

Assistant Teacher

Sept. 05, 2005 – Sept. 26, 2008

Duties & Responsibilities

Be a model of good manners and right conduct

Allow love, care and compassion develop among learners

Assist the teacher in planning special for reinforcing skills strategies based on a sympathetic understanding of individual students, their needs, their interest and abilities

Preparation and tidying up of classroom in which the students with special needs is/are being taught

Alerts the classroom teacher to any progress, problem or special needs concerning individual needs

Help prepare supplies for lessons, set up equipment, create interesting activities and provide evaluations for different kinds of learner

Must be patient, able to motivate students, understanding of the students’ special needs, and accepting of differences in others.

Responsible for supervising students on field trips, in the hallways, as they load busses to and from school, teaching proper grooming habits, or feeding the students

Office Staff, (On the Job Trainnig) 2007

Tarlac Electric Cooperative I Amacalan, Gerona Tarlac Phil.

EDUCATIONAL BACKGROUND

Tertiary: Associate in Computer Technology

2006- 2008

Asian Institute of Computer Studies Tarlac City, Phil.

Bachelor of Science in Chemistry

Undergraduate 2001-2004

Tarlac State University Tarlac City, Philippines

COMPANIES/INSTITUTIONS ATTENDED:

Unix Essentials Featuring Solaris 10 Operating System (June to October 2007)

AICS Lagro Central Campus Quezon City

Maynilad Water Services; (February 26, 2003)

Balara, Quezon City

Chemistry at the Cutting Edge (Feb.16, 2005)

Institute of Chemistry, U.P., Diliman Quezon City

25th PEMS Annual Convention (Nov.22, 2003)

College of Science Auditorium, U.P., Diliman Quezon City

IDEX 2013 (February 17-21, 2013)

Exhibitor, Abu Dhabi

Dubai International Boat show (March 5-9, 2013)

Exhibitor, Dubai

MEBA 2012 (December 11-13, 2012)

Exhibitor, Al Mak Toum International Airport, Dubai World Central

I hereby certify the facts contained in this resume are true and complete to the best of my knowledge.

Rodel D. Tiqui

Contact this candidate