Senior Product Manager
Resume:
Lori Thurman
***** ********* ******* ******, ******, Washington 98019
************@*****.***
Senior Program Manager Senior Product Manager
Software Release Management and Infrastructure ~ Innovative Project Implementation ~ Strategic Planning and Analysis
Continuous Process Improvement ~ Cross-functional Leadership and Collaboration ~ Regulatory Compliance and Standards
Qualifications Profile
Growth-focused, intuitive, and seasoned executive, with comprehensive experience in business process, software development, client
relations, and marketing operations. Armed with accomplishment-laden career underscored by leading initiatives that focus on
productivity through strong management capabilities and a clear understanding of business-related processes. Skilled at overcoming
complex business challenges to outperform market competition and achieve business goals.
Professional Experience
Microsoft Corporation – Redmond, WA
Senior Program Manager Lead, Office Client Release and Delivery Services 2004–Present
Closely coordinate with customers to significantly improve customer base experience and the utilization of applications and services
through a variety of channels, which entail data mining of high-value customer activities, voice of the customer efforts, escalations,
feedback channels, usability studies, and customer advisory boards.
Accomplish dynamic market requirements by negotiating with partner buy-in for effective plans execution.
Provide expert leadership and guidance to cross-functional team in developing systematic features for infrastructure improvements,
while administering product and service updates through multiple platforms.
Handle the deployment of Office Client 2007, 2010, 2013, and 106 for Microsoft Office 2011 for Windows and 2016 for Mac; Office
applications for Windows 8.x and Windows 10 store; Web Application Client Server 2013 and 2016; and SharePoint 2007, 2010, 2013, and
2016.
Notable Accomplishments
Formulated and executed an automated monthly servicing release system for the Microsoft Office Division, which can produce more than
300 updates monthly across different versions of Microsoft Office.
Pioneered cross-organizational engineering initiative to develop and adapt Microsoft Windows, Microsoft Office, SharePoint, and other
products to the Daylight Savings Time change; integrated engineering practices to improve efficiency in performing future time zone
updates.
Transitioned from the Office Update service to the Microsoft Update service to fully integrate System Center Configuration Manager,
Automatic Updates, and Windows Server Update Services for full commercial and consumer support based on Microsoft strategy and
requirements.
Conceptualized and deployed an audience progression model to verify release quality before general availability, while also
incorporating telemetry into product to monitor and prepare business critical customer issues.
Served as a driving force toward the successful company-wide implementation of the following:
Processes, tools, and infrastructure to assist release to manufacturing (RTM) of new products and services of all in-market versions
of Microsoft Office;
Software release system for Microsoft Office Suite, Applications, and Services;
Features, fixes, improvements and target audiences in line with business goals.
Marketing moments for Office, which provides engineering processes to the Marketing Team.
Boosted business efficiency by developing social media, web, and retail marketing plans through the following initiatives toward goal
achievement and organizational growth:
Compliance with feature releases and seasonal customer moments;
Agreement within key performance indicators to measure the feature adoption success by customers and products; and
Collaboration with the marketing colleagues to ensure effective marketing strategy.
Capitalized on technical capabilities in conceptualizing and initiating the following:
Release plans for the organization of 5,700 software and services engineers, thus delivering $10B worth of Microsoft Office
Productivity Suite products; and
End-to-end security investigation business model from external security reports, security release planning, and bulletin release for
Microsoft Office client, online services, and server products.
Earlier Positions Held:
Global Escalation Manager, Customer Support and Services
Excel Support Team Manager, Customer Support and Services
Technical Customer Service Manager, Customer Central
FrontPage Technical Lead, Premier Customer Support and Services
Earlier Career
Volt Technical Service – Las Colinas, TX
Customer Support Engineer
Simply Solutions – Dallas, TX
Independent Consultant
Missouri Department of Health – Poplar Bluff, MO
Health Educator
Positive Resources – Poplar Bluff, MO
Mental Health Case Manager
Education and Credentials
Bachelor of Science in Psychology
Southeast Missouri State University – Cape Girardeau, MO
Associate of Arts in General Education
Three Rivers Community College – Poplar Bluff, MO
Microsoft Certified Professional Microsoft Certified System Engineer
Professional Development
Presentation and Personal Power Coaching Pat Kirkland
Technical Acumen
Microsoft Windows Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, and OneNote)
Microsoft Visio Microsoft Project Microsoft SharePoint Microsoft FrontPage
Agile, Scrum, Waterfall, Iterative Design Methodologies
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