Customer Service Project Manager

Raul Beltran Carrion

Beacon Tower Condominium (Makati)

*-*******@*******.***

ABOUT MYSELF

Professional Service Advisor and Journalist with large experience in customer service and communications sectors both in Spain and United Kingdom. Now, I am looking forward to new professional challenges in the Philippines, as I am passionate about what I do. I consider myself responsible and empathic and enjoy accomplishing goals at work and in life.

WORK EXPERIENCE

June 2015-Now. Customer Service Representative.

Sykes Asia.

Customer service for a Spanish account in Sykes Asia Glorieta site. Dealing with inbound and outbound calls both in English and Spanish. Hotel reservations b2b and c2c calls.

September 2014-May 2015. Professional Service Advisor. Sitel/Disney Campaign

(London, UK)

Great customer service with inbound calls dealing with Spanish and Portuguese requests. Achieving constant targets as service level, productivity and supervising the quality of the Spanish Team both in calls and emails always putting attention to the correct use of the language. Trained in Social Media. Organisation skills according to tight deadlines.

Capabilities: Multi language, Qualiy Monitoring, Guest Service, Social Media, telephone manners.

March 2013-September 2014. Sales Assistant. GAP Flagship (London, UK) Retail and fashion sectors working in an English environment always with good manners and attention to detail.

Capabilities: Customer service, multicultural environment, English as a second language.

January 2012-December 2012. Customer Service Advisor. Jazzturtel (Valladolid, Spain)

Customer Service, Telephone Manners, Attention to detail, Sales experience, working in a call center environment.

Capabilities: Communication skills, dealing with customers requests. November 2007-December 2011. Editor. El Norte de Castilla (Valladolid, Spain) Press editor in a newspaper, writing about local information. Supervised the orthography and managed the area about districts information writing news and opinion about them. Project manager of the online local news

‘www.soydetudela.es’.

Capabilities: Effective written and oral communication skills, ability to work effectively as a part of a team or individually. 2.0 thinking. EDUCATION

2002/2007: Journalism graduate

Universidad Europea Miguel de Cervantes UEMC

LANGUAGES

Spanish: Mother tonge

English: Fluent

COMPUTER SKILLS

Computer literate, Word, Excel, Power Point, Photoshop, Social Media. PERSONAL INTERESTS

I ran my own Magazine in 2010, ‘Donde Dije Digo’ and its website www.ociovalladolid.es, in Spain, which allowed me to improve my organization and leadership skills.

Driving licence.

Total availability and willing to relocate.

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