Technician Management
Resume:
CEDRIC PEDUTEM
***-*** ***. ********* **. E, Richmond Hill, ON, L4C8T3
**********@**.***
Profile
Proven ability to complete assigned tasks, strong analytical and problem solving skills, combined with the ability to coordinate the efforts of many to meet organizational goals, very productive, efficient work habits without supervision and a self-motivator team player individual. Accustomed to handle sensitive, confidential records and demonstrated history of producing timely and accurate reports.
Skills
• Diagnostic and problem solving skills
• CISCO router management
• Windows, Linux, OSX
• SQL development
• Detail and quality oriented
• Process improvement
• MS Office Suite
• Strong communication skills
• Project management
• Leadership and training skills
Education / Certifications
Network Engineering
Citi College of Canadian Careers - Toronto, ON
Project Management for eGovernment Promotion
Japan International Cooperation Agency - Okinawa, Japan Bachelor of Science in Electronics Engineering
University of San Carlos - Cebu, Philippines
CompTIA A+, Network Infrastructure Configuration, Windows Server 2008, Windows 7 Configuration, Cisco Certified Network Associate (CCNA) Individual Certifications
Professional Experience
TEST TECHNICIAN, VECTURE INC., VAUGHAN, ON OCT. 2013-PRESENT
• Perform functional testing on a variety of systems, sub-systems and related components that are used in battery management systems application.
• Setup and configure test workstations.
• Maintain test areas in a clean and organized manner.
• Manage time efficiently to meet daily goals.
COURSEWARE TESTER, CIBC, TORONTO, ON FEB. 2013-MAR. 2013
• Performed user acceptance testing (UAT) on updated, modified and/or new Learning Management System(LMS) courses of the organization.
• Updated database records of the LMS.
SERVICE TECHNICIAN, CANADA COMPUTERS, RICHMOND HILL, ON SEP. 2012-JAN.2013
• Installed software, repaired hardware and resolved technical issues.
• Resolved customer issues in a clear, courteous and straightforward manner in person or on the phone.
• Demonstrated professionalism and courtesy with customers at all times.
• Identified and solved technical issues with a variety of diagnostic tools.
• Resolved problems with malfunctioning products. SENIOR LAPTOP TECHNICIAN, FLEXTRONICS, NEWMARKET, ON OCT. 2011-SEP.2012
• Troubleshooted and resolved laptop computer problems and ensured fast turn-overs of equipment.
• Performed diagnostic and functional testing on defective mobile phones.
• Planned and paced work efficiently in order to meet daily and weekly production goals. IT SUPPORT SUPERVISOR, PROVINCIAL GOVERNMENT OF NEGROS OCCIDENTAL, PHILIPPINES JUL. 2006-NOV. 2010
• Supervised the work of 12 team members offering constructive feedback on their work performance.
• Defined clear targets and objectives and communicated them to other team members.
• Reorganized IT department to be effective and efficient in delivering services.
• Supervised setting up of training materials and schedules to ensure the successful implementation of new payroll processing guidelines.
• Analyzed general systems specifications, prepared systems design and system testing
• Consulted and/or suggested with other department heads on how to improve their application systems.
• Handled data gathering, created user manuals and documentations.
• Provided computer and networking technical support in person or on the phone.
• Modified existing application systems to correct errors and improve application performance.
• Installed and configured software, modified and repaired computer equipment.
• Identified and resolved technical issues using a variety of diagnostic tools.
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