Administrative Assistant Management
Resume:
Madelyn Rivera
Bronx, New York 10456
Email: *******.***********@*****.***
Professional History
Service Coordinator, Achieve Beyond, 2013- 2015
Responsible for monitoring ongoing services for a number of children including Special Education, Speech Therapy, Physical Therapy, Occupational Therapy and Autism Services. Assist families in identifying available service providers and assure timeliness of all paperwork submission and assure implementation of NYS and County Regulations and Policy. Also responsible for informing families of advocacy services and assist with coordination of medical and health providers. Facilitate the development of a transition plan to the preschool, if appropriate.
Recruiter/Clerk, Liberty Learning Lab, 2012-2012
Was responsible for contacting and presenting the tutoring program to the parents at Albert Einstein Middle School in the Bronx. Once the program was underway, I also assisted with the day to day operations of the program and was in constant contact with the parents.
Recruited over 100 students to the program
More than half of the students completed the program successfully
Consultant, Quick Messenger/Enroute Messenger, 2009-2011
Responsible for the start-up and public relations of this small for-profit organization.
Developed the website for the organization
Organized the systems to make the organization function
Business Analyst, Sterling Infosystems, 2008-2009
Part of a team responsible for analyzing the business needs of clients to help identify business problems and propose solutions.
Client Care Representative, Sterling Infosystems, 2008-2008
Responsible for responding to general inquiries from the entire client base. Handled various other processes for select clients such as expediting, compiling, reports, monitoring orders for pilot accounts and staying logged into the phones for at least 6.5 hours a day.
Order Creation Specialist, Sterling Infosystems, 2006-2008
Part of a team that was responsible for the entering of client information into a database system which then got screened for pre-employment.
Associate Director, Bronx-Westchester Area Health Education Center, 2002-2006
Worked closely with the Executive Director in developing, implementing and supporting educational programs for healthcare professionals and students at all grade levels to gain them exposure and education to different health professions. Responsible for coordinating a newsletter, implementing a technological infrastructure and handling the day-to-day operations of the center such as staff management. Coordinated health internship programs for juniors and seniors in Bronx and Westchester high schools and colleges.
Placed over 300 students in the community for the internship program
Membership Coordinator, DebRA of America, Inc., 1999-2002
Responsible for chapter and support group organizing,formation and communication, provided non-medical EB information, prepared a membership update article for the DebRA newsletter, handled bilingual communication to all of the members and constituents, worked on web site development and supervised the administrative assistant and bookkeeper.
Expanded to over 10 support groups throughout the United States
Executive Assistant, DeBRA of America, Inc. 1998-1999
Worked closely with the Executive Director in initiating and executing specific projects, provided financial support with accounts payable/receivable as well as weekly deposit of funds, distributed all correspondence and was responsible for the daily operations of the office.
Caseworker, American Red Cross/Emergency Family Center, 1996-1998
As a case manager my duties consisted of providing advocacy and referral services to fifteen families that resulted in the discharge of families to permanent housing, developed and facilitated life skills groups that addressed family issues, participated in interdisciplinary team meetings that promoted team building and facilitated social service division meetings.
Education
M.S. Health Services Management and Policy, Milano Graduate School of Management and Urban Policy, New School University, New York, New York 1998
Certificate in Management and Communications, Lehman College, New York, New York 1995
B.A. Sociology, Barnard College, Columbia University, New York, New York, 1994
Professional Affiliations
The Latino Alumni Association of Columbia University
Member of Latinas Promoviendo Comunidad/Lambda Pi Chi Sorority, Inc. and co-founder of the Professional/Graduate Chapter in New York City
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