Customer Service Administrative Assistant

Diane Anastasia

Administrative assistant

Ransomville, NY

****************@*****.*** - (716) 343- 0527

I am seeking a position in the Business field to process billing and clerical duties Authorized to work in the US for any employer

WORK EXPERIENCE

Accounting Clerk

Fetch logistics - Amherst, NY - July 2015 to September 2015 Responsibilities

Received and answered inquiry questions pertaining to payment status. Inspected paperwork that was submitted by customer for payment making sure all appropriate paperwork was received and entered into electronic files.

Sent and received faxes concerning payment status are missing paperwork for payment. Received and sent emails and phone calls pertaining to payment status and billing questions. Answered multi-line telephone system transferring appropriate calls to dispatch or handling appropriate accounting questions and satisfying the customer's needs directly. Accomplishments

Upon my arrival, the paperwork that needed entered into the system and checked for appropriate required paperwork for billing was extremely backed up. With my hard efferts, the company's paperwork is now up to date on incoming contracts by mail and email, as well as billing for current date. Skills Used

I demonstrated excellent verbal and computer communication skills. I demonstrated my advanced computer skills by multi tasking answering multiple phone lines as well as navigating through three computer monitors with four different systems running. Some systems were internal as others were online.

Provided excellent customer service via both online and through faxes as well as incoming phone calls. Continuously provided customer with information pertaining to payment and delivery dates via email, phone calls, faxes.

Contacted customer requesting required paperwork for billing process, via email,phone, and faxes. Entered contracts electronically into filing system after checking and receiving appropriate and required receipts of service for billing process.

Marketing Agent

Babbsco Carstar - Niagara Falls, NY - 2013 to 2014 Promoted services available to insurance agencies for customer referrals

* Implemented direct communication with insurance agencies

* Created "fun faxes" as a creative approach in engaging with the companies

* Rewarded agencies for their patronage through small perks (lunch, dinner)

* Fundraised and contributed toward growth of Babbsco

* Represented the company through hosting annual golf tournaments Cashier/Sales Associate

Hibbard's Liquor Store - Lewiston, NY - 2009 to 2014 Helped customers with questions on wine and spirits

* Processed invoices to email to distributors

Data Entry Specialist

Intertech Satellite - Lockport, NY - 2005 to 2008

Recorded satellite installment contracts for residential and commercial business

* Managed conflicts with clientele and quality of service

* Delegated service calls for clients

* Scheduled installation appointments

Financial Administrative Assistant

Small Business Administration - Niagara Falls, NY - 1998 to 2005 Typed and mailed declined loans for disaster relief of business

* Acquired signatures from loan officers

* Facilitated phone calls for accepted applicants

* Distinguished loans based on eligibility

* Organized specific loans and designated to officer

* Executed advanced clerical duties

EDUCATION

Associates in Applied Science in Business Administration Niagara County Community College - Sanborn, NY

2010 to 2014

ADDITIONAL INFORMATION

SUMMARY OF SKILLS

* Proficient in Microsoft Office Suite and various other Computer Applications

* Competent in the operations of Medisoft

* Knowledgeable with accurate process of insurance coding and billing to patients

* Monitor office budget and finances

* Excellent written and verbal communications

* Collaborates with others to meet an end goal

* Superior knowledge in general clerical and technical skills

* Capable of delegating tasks to others

*

Contact this candidate