Customer Service Accounting

Robert Barker

*** ******* ****** *****: 404-***-****

Cartersville, GA 30120 Email: *************@*****.***

Internal Auditor, Comptroller, Business Services Specialist

An organized and results-driven management level financial professional, with emphasis in internal controls. More than ten years of experience in performing, analyzing and supervising the quality of a wide variety of functions related to the maintenance and accuracy of accounting and financial records, reporting, and other business services. Academic qualifications to serve as a key player in any organization’s growth and success. Ability to work in a fast-paced or challenging environment with the highest degree of personal and professional integrity, ethics and strict confidentiality.

Areas of Expertise

Cost Accounting

Financial Reports

Corporate Tax

Internal Auditing

Revenue Earnings

Fraud Examination

Internal Controls

Managerial Accounting

QuickBooks

Accounting Information Systems

Scan Base Trade (SBT)

Microsoft Office Suite 2010

Key Skills Assessment

INTERNAL CONTROLS AND RISK ASSESSMENT – Conduct tests and internal audits applying risk concepts and analysis to financial and operational internal controls, and business processes; in order to define their overall effectiveness and efficiency and identify security strengths, weaknesses or other issues that require providing management with objective assessments in a timely and effective manner.

COMPLIANCE WITH POLICIES AND PROCEDURES – Initiative to achieve high standards of excellence and superior quality results, making sure to meet deadlines and compliance with the organization’s policies and procedures, Generally Accepted Accounting Principles (GAAP), Generally Accepted Auditing Standards (GAAS), and the Sarbanes-Oxley Act of 2002 (SOX).

COMMUNICATION AND INTERPERSONAL SKILLS – Ability to work well within an organization and in a team environment, communicate effectively at all levels, and positive motivator. Capacity to prioritize and multi-task while keeping attention to details. Apply critical thinking to take appropriate risks and make sound and timely decisions.

Professional Experience

NESTLÉ USA, Lawrenceville, GA 2011–2015

SBT Auditor

Planed, prepared, conducted and analyzed the results of regional physical examination audits in compliance with corporate guidelines, investigating discrepancies to determine the correct quantities, and made the necessary adjustments to keep accurate and complete accounting records.

Communicated full disclosures to management, Scan Base Trade (SBT) specialists, sales teams, and store managers with recommendations to improve controls, resulting in better business decisions regarding stock level requirements, and contributing to a more likely profitable and successful company as a whole.

Achieved over 97 percent accuracy in inventory physical audits, and received the “Employee Recognition Award” for three years for 100 percent audit completion and maintained audit schedules set by management.

Exceeded over 95 percent of audit accuracy and goals set by management to communicate with managers, Scan Base Trade (SBT) specialists, sales teams, and stores managers.

“Professional Experience Continued”

KAPLAN UNIVERSITY, Alpharetta, GA 2009–2010

Financial Aid Specialist

Researched, analyzed, and audited student account activities to ensure account ledger accuracy, conformity with applicable controls and guidelines, and support financial decision-making information.

Kept accurate accounting of financial aid programs, and created and issued student aid payments, refunds, scheduled stipends, and loan disbursements.

Maintained and reconciled tuition and credit charges, investigated and calculated outstanding balances, and determined fund allocation.

Facilitated on-the-job training in the Financial Aid Department related to accuracy and efficiency in completing payment plan contracts to improve the workforce effectiveness and productivity.

Accomplished an average 90 percent of all daily goals set by management for the department.

Reviewed student accounts exceeding daily goals by 12 percent, and motivated and supported other team members to obtain similar results.

STOR-ALL STORAGE, Marietta, GA 2002–2008

Assistant Manager - Team Leader

Led a customer service oriented front office operation and staff, and achieved effective communication with clients to better serve their needs.

Developed sales and marketing strategies to drive revenue and received the corporate “Diamond Award” for exceeding revenues earned.

Conducted monthly property and maintenance audits, reconciled and posted payments, verified customer payment history and discrepancies, collected payments and late fees, and generated invoices and financial reports.

Received a weekly award for maintaining an average of 96 percent occupancy.

Obtained a 95 percent average in the “Secret Shopper Evaluation”, a training tool used to ensure that employees regularly excel at customer service.

Education

Master of Science, Accounting, Audit Specialization, Kaplan University, Davenport, IA

Bachelor of Science, Business Administration, Accounting Emphasis, Kaplan University, Davenport, IA

Professional Memberships

Certified Internal Auditor The Institute of Internal Auditors (IIA) Altamonte Springs, FL

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