Customer Service Administrative Assistant

Carla Espinosa

***** ** *** ****** *** #***** Pembroke Pines, FL 33025

Cel: 305-***-****

*************.**@*****.***

Summary

Loyal and dependable bilingual individual who works well in a fast paced environment. Hard working and team player. Willing to learn and committed to excellence.

Experience:

Global Medical Management Inc., Sunrise Fl. June 2014 – Actual

OCR Imaging Specialist/Claims Examinator

• Documents medical claims actions by completing forms, reports, logs, and records.

• Determines covered medical insurance losses by studying provisions of policy or certificate before processing payment.

• Ensures legal compliance by following company policies, procedures, guidelines, as well as state and federal insurance regulations.

• Maintains quality customer services by following customer service practices; responding to customer inquiries.

• Protects operations by keeping claims information confidential.

Universal Property & Casualty Insurance, Fort Lauderdale FL. 2012-2014

Data Entry Clerk/Customer Service Representative

• Scanning, Photocopy, Faxing.

• Retention/Underwriting CSR

• Data Entry of customer’s private information.

• Timesheet management.

Professional Tax Strategist, Miami Fl. 2011-2012

Data Entry Clerk/Bilingual Admistrative Assistant

• Greet employees and visitors and directed to correct destinations.

• Answer, screen, forward calls and manage payments.

• Take messages and provide information to callers.

ESODIHSA Health Company, Sto. Dgo. 2008-2011

Medical Recruiter/Administrative Assistant

• Assist with job postings and social media alerts.

• Performed unlimited clerical and administrative task

• Provide assistance with provider paperwork.

• Assist with data integrity associated with the applicant tracking system.

• Responsible to maintain an overall reporting system to generate performance data.

Levi’s Store, Sto. Dgo. 2006-2008

Store Manager

• Maintain the overall quality and day-to-day operations.

• Record prices in the log book.

• Receive cash and provide correct change.

• Balance cash receipts.

• Make deposits.

• Record visa and debit accounts.

• Maintain a manual general ledger.

Skills

• Strong interpersonal, oral and written communication skills, English and Spanish as my first language.

• Manage Outlook, Microsoft, Excel, Power Point, Inbound/Outbound Calls, Emails, Managed Care Software Program, valstat.exe, QuickBooks, Accounts Payable and Accounts Receivable.

• Financial experience.

• Excellent organization and time management skill.

• Ability to handle confidential information with discretion.

• Highly motivated and positive attitude.

• Costumer care experience.

• Good working under pressure

Education

Instute Dominico Americano, English Program, Sto. Dgo. Diploma 1995-2006

CENAPEC High School, Sto. Dgo. Diploma 2009

Broward College Fall 2015-Actual

Contact this candidate