Customer Service Medical

Nancy Crawford

Summary

Computer proficient, Type 40 wpm, Customer Service focused, Detail oriented, Professional, Motivated, Multi-tasker, Dependable, Determined, Outgoing personality.

Skill Highlights

ICD-9, ICD-10/CPT/HCPCS Coding

Medi-soft Software Office

Medical Manager Software

HCFA/CMS 1500 Form (UB-04)

1450 Form

Meditech

Billing Administration

Explanation of Benefits

HIPAA

Microsoft Office

Medical Terminology

Medical Insurance and Billing

Medicare/Tricare Reimbursement

Workers Compensation

HIGHLIGHT QUALIFICATIONS

Knowledge of working in a business office while using the skills to manage and maintain the front and back office. Efficient customer service skills and able to communicated well with a diverse group. Prepare and review insurance claim forms and related documents for completeness. Abstract and analyze documentation and its use in accurate coding procedures. Explain insurance benefits to patients and answer questions. Maintain client and patient confidentiality

EXPERIENCE

Provider/ Home Health Aide

August 2009 to May 2015

MAXWELL PROVIDERS INC Houston, Texas

Assisted clients in maintaining personal hygiene daily. Performed daily light housekeeping activities.

Accompanied clients to scheduled medical appointments and social events. Assisted clients in accurately taking medications as instructed by physicians. Insurance Verifier

August 2008 to December 2013

HOUSTON PATIENT ACCOUNTS SERVICES - HCA Houston, Texas Routinely obtain accurate insurance information, verified benefits, and secured authorizations. Efficiently communicated verbally and written with clients, payors, physician staff, and co-workers. Consistently documented communication with patient, payors, and physician staff into internal system. Worked diligently well with other co workers to maintain department morale. Able to multi task and maintain a professional attitude while working with a diverse group. Attended and successfully completed multiple seminars to improve skills, work relations, and assist in promoting good work ethics.

Administrative Assistant

August 2007 to December 2007

CENTERPOINTE COMPANIES LLC Houston, Texas

Received, organized, prioritized and transmitted information. Handled in-bound and out bound calls related to Real Estated development projects. Assisted in maintaining company entities accounts payable and receivable. Assisted in scheduling business and personal events that allowed the company owners to be productive. 300 Audrey Lane 314, Houston Texas 77015

Home: 832-***-**** - Cell: 281-***-**** - ***************@*****.*** Food Service Worker/ Dietary

August 2006 to September 2007

UNIVERSITY GENERAL HOSPITAL Houston, Texas

Properly prepared delicious and nutritious meals for patients and family visitors as ordered. Prepared and successfully participated as a server in company banquets for facility. Consistently maintained department inventory and electronically order supplies daily. Continuously worked well with a diverse group of co workers and clients throughout facility. Cashier/ Crew Member

October 2004 to September 2006

MCDONALD'S RESTAURANT, INC Houston, Texas

Executed excellent customer service skills constantly. Accurately handled cash and monetary documents daily. Demonstrated and properly prepared patron orders consistently as required by company guidelines. Attended meetings and seminars that help to properly promoted company standards and productions regularly. Home Health Aide/ Provider

February 2002 to January 2006

COASTAL MEDICAL SERVICES, INC Houston, Texas

Assisted clients with personal grooming and hygiene activities daily. Performed light housekeeping chores.

Assisted patients daily in proper administrations of medication. Education and Training

Diploma : Medical Insurance, Coding and Billing, 2008 WESTWOOD COLLEGE Houston, Texas, USA

GED : Basic Studies, 1992

Kashmere Senior High School Houston, Texas, United States

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