Administrative Assistant Customer Service

SYLVIA FLORES

***** ***** *** ***** *****, Morgan Hill, CA 95037

408-***-**** **********@*****.***

SUMMARY

Dedicated and focused Administrative professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. I am seeking an administrative role where I can utilize my professional skills.

SKILLS AND COMPUTER EXPERIENCE

Telephony: Siemens PBX 10 line switchboard, Lucent 6 line switchboard

Microsoft Windows: Microsoft Outlook, Word, Excel, PowerPoint, Publisher

DTS/SIMS CRT tool

Salesforce.com

QuickBooks

Eclipse Practice Management

Meticulous attention to detail

Professional and mature

Dedicated team player

Strong interpersonal skills

Energetic work attitude

Clear and articulate phone manner

PROFESSIONAL EXPERIENCE

Administrative Assistant, 06/2015-present

Wade Wellness Center, San Jose, CA

Manage the receptionist area, including greeting patients and respond to telephone and in-person requests for information. Schedule patient appointments and enter payments via Eclipse Practice Management system. Prepare and setup patients for Neurological Reflex treatments. Maintain the front desk, reception area and exam rooms in a neat and organized fashion. Assist the doctor and office manager with special projects. Maintain patient documents and forms. Data Entry. Filing. Disperse incoming mail and faxes.

Highlights:

• Execute mass mailing for marketing specific and tailored seminars.

• Successfully established effective filing system for patient and doctors files.

Administrative Coordinator, 10/2005-11/2014

PLX Technology, Inc., Sunnyvale, CA (now Avago Technologies)

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion.

Served as central point of contact for all outside vendors needing to gain access to the building. Back up to Executive Administrators. Calendaring. Maintained an up-to-date organizational chart for all departments. Dispersed incoming mail and faxes to correct recipients throughout the office. Maintained employee phone list and on-line corporate directory. Maintained and supplied conference rooms and copier rooms. Processed NDAs and various customer agreements. Processed executive expense reports. Scheduled bi-weekly executive/employee lunches. Entered sales documents and procedures in document control system. Assisted NA Distribution Sales with POS reporting, quotes distribution, forecast reporting and updating weekly sales reports. Assisted Applications engineering team in processing all Salesforce.com leads. Maintained electronic and paper files. Arranged and initiated WebEx meetings.

Highlights:

• Planned and executed worldwide quarterly sales conferences for approximately 100+ attendees.

• Successfully established effective systems for record retention by creating database for daily correspondence tracking.

• Managed on-line customer documentation to include: enabling customer requests for NDA documentation access, create and assign customer SDK licenses.

• Served on the PLX Technology People Committee, which was responsible for planning and executing employee & corporate events for groups of 100+ employees.

Administrative Assistant, 6/2004-3/2005

Opnext, Inc., Fremont, CA

Greeted, assisted and provided information for clients at the front desk. Answered incoming calls. Composed administrative documents and reports. Data entry. Distributed incoming mail and faxes. Ordered and maintained office equipment and supplies. Maintained conference rooms and schedules. Prepared on-line Federal Express and UPS shipping documents. Drafted international shipping documents. Maintained petty cash fund. Distributed payroll. Coordinated company travel arrangements. Interacted with internal and external customer vendors. Coordinated company events. Assisted Facilities manager with various projects.

Programs Assistant, 1/2001-12/2003

CompassPoint Nonprofit Services, San Jose, CA

Updated workshop calendar on a monthly basis. Assisted with administrative duties for workshop catalog production and other programs. Responded to registration inquiry and request including receipts, refunds and errors. Maintained training room and computer labs. Provided administrative support to presenters and participants at workshops and conferences. Updated and prepared appropriate workshop and conference materials. Processed credit card registrations. Entered all workshop and conference registrations into on-line database applying payments, print and mail confirmation letters to participants.

EDUCATION

Mission College, Santa Clara, CA

General Education, 1994-1996

Bryman School, San Jose, CA

Graduate-Medical Assisting Program, 1983

Other academic courses & training:

PowerWay document control system training

Indispensible Administrative Assistant training course

Tricks and Tips for Microsoft Excel 2003

Introduction to QuickBooks

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