Operations Manager

Professional Profile

•Skilled professional building a career in manufacturing management

•Manufacturing, healthcare, commercial, and government sector employment experience

•Utilizes a science and business education to optimally service stake-holders

•Motivated and experienced with strong teamwork and analytical skills

•Tenacious drive to succeed undergirded by a high degree of individual accountability

Education:

Master of Business Administration (May 2015)

York College of Pennsylvania York, PA

Concentrations: Management & Continuous Improvement

•Expertise in statistical process control report generation, regression construction, and multivariate analysis

•Advanced skills across multiple platforms in logistical, operational, budgetary, and cost analyses

•Enhanced skills in personnel management and leadership

•Completed data mining, strategic marketing, root cause analysis, accounting, and lean management projects

Bachelor of Science in Psychology (May 2005)

York College of Pennsylvania York, PA

Minor: Philosophy

•Received training in experimental design, methodology and ethics

•Conducted collection, analysis, and interpretation of research data

Experience:

Solids Manufacturing Supervisor (Contract)

Kelly Services - McNeil Consumer Pharmaceuticals (March 2015 – November 2015) Lancaster, PA

Supervision of staff in processing, compression, and packaging areas of plant

Assigned workload to staff, coordinated personnel in fulfilling objectives

Review of batch records for proficiency and quality assurance, contributed to investigations

Expertise in US FDA cGMP and GDP standards

Enforced adherence to OSHA and US FDA operations standards

Developed knowledge of McNeil’s process, methodologies, equipment, and organization

Implemented an inclusive, learning driven approach to shift leadership

Communicated shift objectives, successes, delays, and solutions to reporting staff and management team

Responsibly managed successful completion of weekend objectives across many areas with a diverse team

Management of materials in SAP

Research Analyst

Holleran Consulting (June 2014 – December 2014) Mountville, PA

Collected, processed, and analyzed customer and employee satisfaction and engagement research

Conducted significance testing including Mann-Whitney, T-test, Regressions, and ANOVAs

Analyzed trends, developed hypothesis, and worked with Project Managers to customize recommendations

Created reports using SPSS, Access, and MS Excel summarizing all tests, comparisons, and trends

Built professional and detailed executive summaries using MS Power Point

Developed Qualitative comment and descriptive analysis using MS Excel

Director of Operations (Contract)

Quest Behavioral Health (November 2013 - March 2014) York, PA

Led daily multi-departmental operations, strategic planning, and payroll for Quest Behavioral Health

Built Excel-based analysis tables for marketing, logistical, and operational analyses

Functioned as Project Manager using Project and Access to organize and execute projects

Managed projects, meetings, quality assurance initiatives, and crisis resolution

Identified and communicated process improvement opportunities to all levels of Quest’s staff

Restructured work-flows and improved processes driving bottom-line savings and performance improvement

Effectively communicated with many levels and types of personnel of various backgrounds and professions

Sales & Marketing Assistant (Contract)

Refrigerant Technologies Incorporated (July 2013 - October 2013) York, PA

Expanded network development bringing several new clients to company

Processed orders with in-house ERP system

Modified logistical coordination methods to increase efficacy

Completed data mining projects with a focus on accelerated formula-driven techniques

Intensive Case Manager

York-Adams Mental Health/IDD Services (June 2007 - April 2013) York, PA

Coordinated medical, psychiatric, community, legal, and financial resources for 25 or more clients

Managed multiple treatment schedules while exceeding goals for client recovery

Trained new employees for field work and data system usage

Developed and implemented broad spectrum plans with multiple service providers to support successful transition of consumers from restrictive settings or incarceration to the community

Sales Manager

S&K Menswear (May 2005-July 2009) York, PA

Developed a strong ability to present information in an efficacious and succinct manner

Mastered relationship building and closing skills

Supervised employees when acting as shift lead

Trained and interviewed new/prospective employees

Senior Research Assistant

Premier Performance Network (January 2003-May 2005) York, PA

Compiled market-oriented research of competitors and potential clientele

Conducted benchmarking research and aided benchmark re-development for consulting

Assisted with speech writing, Six Sigma Green/Black Belt and ISO-9001 course creation

Computer Programs:

SAP experience with sku management, verification of batch materials, materials management

SPSS and Minitab 16 for statistical analysis: Mann-Whitney, t-test, ANOVAs, correlations, and regressions

MS Excel: Advanced statistical analysis, control charting, data mining, merging and linking

MS Office Suite: Reporting, researching, manage schedules, communicating information, and data analysis

MS Project: Planning, resource assignment, progress tracking, budget management, and workload analysis

MS Access and One-Note: Continuous coordination of supply chain documentation, quality reporting and basic database management

Visio: Process mapping, pre-planning, and sub-process breakdown

MS SharePoint: Updated documents, collaborated, managed tasks, coordinate with projects, and use dashboards

VBA Macro development in Excel and SPSS

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