Medical Customer Service

ELENA LUISA A. CHAVEZ

**** ****** ****** **** **. Way #C, Berkeley, CA 94704

Cell No. 510-***-****; Email- *********@*****.***

WORK EXPERIENCE

POSITIONS EXPERIENCE / INCLUSIVE

HELD NAME OF FUNCTION DATES

COMPANY

Office Services Stockwell,Harris, Responsible for October 7, 2014

Clerk Woolverton & Calendar Entry To Present

Muehl such as hearing

dates, depositions,

meetings, and

vacations of the

attorneys.

Front Desk duties

such as answering

phone calls;

attending to the

claimants ; AA;

witnesses; and

interpreters

depositions held in

the office.

Scanning and

indexing

documents.

Reopen files.

Locating files that

are close.

Reviewing files

for the upcoming

hearing dates.

Ensuring that all

files for the hearing

dates are complete

and updated.

Alta Bates Summit Oct., 2009 -

Medical Center November, 2013

Document Imaging Oakland, CA Provides general (3 yrs. 11 mon.)

Technician direction to the

HIM document Oct., 2009 -

Clerk II imaging July, 2010

technicians in the (9 mos. )

EPR Department management of

work.

Health Information

Services Scans medical

documents and or

File Clerk legal files for

Health Information archival by

Services utilizing an

imaging scanner.

Indexed documents

into documents

type according to

the guide lines and

separate the

documents into

groups.

Uses QA process to

verify

completeness

accuracy and

format of scanned

documents.

Responsible for

prepping and

scanning

documents e.g.

inpatient/

outpatient/observat

ion records;

emergency room

care and urgent

care records into

the electronic

patient record

system.

Tracks to and from

locations of

inpatient,

outpatient and

emergency charts.

Prepares Medi-Cal

charts for the

weekly review,

pulls them from

their designated

day group shelves

and arranges them

in terminal digit

order ensuring that

all charts are

scanned and coded

for the Medi-Cal

review.

Census check off

inpatient, ER, daily

discharged patient

charts and

organizes them in

according to day

group; making sure

that they have the

correct face sheet

and cover sheets.

Tracks missing

split discharges and

expired charts.

Preps and scans

expired charts, stat

charts requested by

hospital floors,

case management,

risk management,

and other

departments.

Temp for EPR, K-FORCE Agency Analyzes and June, 2009 -

Medical Records assembles charts. Oct., 2009

Dept. Identifies ( 4 mos.)

( Alta Bates Medical discrepancies in the March,2007-

Center, Oakland, charts and ensures May,2007

CA ) corrective (2 mos.)

( St. Rose Hospital, measures.

Las Vegas, NV )

Ensures correct

doctor’s signature

in the charts for

proper filing.

Provides good

customer service

to internal and

external customers.

Caregiver Reliable Caregiver Assisting elderly June, 2008 - Aug.,

– patients; providing 2011

San Francisco care and driving (3 yrs.)

patients to their

appointments

(grocery, doctor

appointments, mall,

etc.)

Provides good

service to patients

and ensures that

their daily routine

exercises and

chores are done.

Clerk II University Medical Responsible for Jan., 2003 -

Chart Assembler Center – preparing charts March, 2008

Las Vegas, Nevada e.g. ( 5 yrs.)

inpatient/outpatient

/observation

records.

Check off daily

discharged patient

charts and

organizes them by

day group; ensures

that they have the

correct facesheets

and tracks missing

split discharged

and expired charts.

EDUCATION

EDUCATION SCHOOL / DEGREE DATE

LEVEL UNIVERSITY ATTAINED FINISHED/

LOCATION / GRADUATED

CITY

Specialty University Medical Telemetry (short March, 2005

Course Center class)

Las Vegas, NV

College Siena College Graduated – BS March, 1985

Management

High School Holy Family Graduated March, 1981

School –

Quezon City,

Philippines

OTHER INFORMATION

SPECIAL SKILLS WORK ETHICS

- EPIC Trained - Reliable, hard-working, loyal, self –

- Computer skills in Word, Excel, Power motivated and has keen

point and Microsoft attention to details.

Outlook - Good customer and inter-personnel

- Speaks and write in Tagalog, English and relationship skills.

a little Spanish. - Fast learner with minimal supervision.

- Proficient in medical recording, chart - Multi-Task worker.

indexing and data entry - Able to work in all degrees of work

tasks. pressure.

- Knowledge in business machine - Effectively works with people of

operations e.g. fax, scanning different backgrounds and

device, multi-line telephone, etc. temperaments.

- Knowledge of alphabetical and terminal - Quickly adapts to challenges; and

digit filing. excels in a fast paced,

- Skilled in the use of Eclipse, HBOWEM, demanding work and changing

Sunrise Record environment.

Management and Microsoft Office

products,

REFERENCES

NAME PHONE EMAIL

COMPANY NUMBER ADDRESS

Rosa Rodriguez Alta Bates Summit 510-***-**** RodrigRI@sutterhe

Medical Center alth.org

Rose Logan Alta Bates Summit 415-***-**** AndresEI@sutterhe

Medical Center alth.org

April Jordan Alta Bates Summit 707-***-**** Jordanam@sutterh

Medical Center ealth.org

Celia Casino Alta Bates Summit 510-***-**** Casinoc@sutterhea

Medical Center lth.org

Doris Llave Alta Bates Summit 510-***-**** Llaved@sutterhealt

Medical Center h.org

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