Customer Service Manager

CURRICULUM VITAE

Haryani Binte Jumaat

Name :

Haryani Binte Jumaat

Address :

Blk 167 BUKIT BATOK WEST AVE 8 #07-226

Singapore 650167

Contact :

81309237 (mobile – For Call & SMS)

92777561 (mobile – Whatsapp Only)

Email:

*************@*****.***

Nationality:

Singaporean

Education:

NITEC (OFFICE SKILL)

Computer Knowledge:

Excel, Word, Powerpoint, Access, Email, FTP, GEO System, Assai System, BoxNet, GDT, OCM

Language Spoken

Language Written

English / Malay

Career Objective : To obtain a position that will enable me to apply all my

Knowledge, skills, ability and improve myself in

Organization field. I hope that this opportunity will help

to further develop myself to be the most competent

Person in future.

Work History:

Sept 2014 – Jan 2015 EMERSON PROCESS MANAGEMENT

Document Controller

Receiving documents and drawings from Client or engineer, update in List of Document Register. Upload documents to Client using VDBX system. Upload document in Global Document Tracking System (GDT) & OCM system for the team to track for all outgoing and incoming documents/drawing to Clients. Maintaining documents/drawings in both systems and List of Document Register. Distribution of drawings/documents to specific engineers for their review or information. Keep track on late documents from internal engineers and track on late document to the client. Send report to the project team. Assist Project Manager. Booking for flight or hotel. Administrative tasks relating to meetings, forums, conferences, etc.,including but not limited to; preparation of presentations, agendas, papers, minutes; booking, preparation and clean up of meeting rooms; organizing and returning amenities, equipment, etc. Responsible for ensuring the quality and accuracy of own and others work.

Reason for leaving: Contract Ended.

March 2014 – Sept 2014 PETROFAC FLOATING PRODUCTION

Document Controller

Assist Lead Document Controller in handling documents. Receiving documents and drawings from Client and engineer, update incoming and outgoing register and Master Register List. Responsible of keeping up-to-date files electronically to their respective folders in common folders drive. Upload and download of drawings/documents from E-room. Maintaining documents/drawings in the register. To check documents drawing title, description, part number and drawing/document number. Distribution of drawings/documents to specific engineers for their review or information. Keep track on late documents from internal engineers and track on vendor’s late document.

Reason for leaving: Short period contract.

Feb 2012 – Feb 2014 FMC TECHNOLOGIES

Project Document Controller

Procurement Department

Assist Lead Document Controller in vendor documents for subsea project for Chevron Wheatstone. Receiving documents and drawings from vendors, update incoming and outgoing register and Master Register List. Responsible of keeping up-to-date files electronically to their respective folders in common folders drive. Upload and download of drawings/documents from Assai system. Maintaining documents/drawings on Assai system. In-charge of BOX.com system. Distribution of drawings/documents to specific engineers for their review or information. Keep track on late documents from internal engineers and track on vendor’s late document.

Reason for leaving: To pursue a better job opportunity

Aug 2011 – Oct 2011 Sinwa Singapore Pte Ltd

Admin Assistant

Receiving and update incoming and outgoing of invoice and to ensure of running numbers. Update Invoice Register List. Liaise with Supplier on deliverable items for office stationeries and maintaining of office systems. Responsible of keeping an up-to-date files / invoices electronically via GEO System. Ad-hoc admin support to the project team and assist on filing of documentation for reference and archive.

Reason for leaving: End of Contract

Mar 2010 – Aug 2011 Keppel Shipyard Limited

Document Controller

Assist Senior Project Manager in Engineering and Supplier Document Control documentation for various project of FPSO Conversation. Receiving documents and drawings from vendors, update incoming and outgoing register and Master Register List. Responsible of keeping an up-to-date files electronically to their respective folders in common folders drive and up-to-date filing on drawings segregating the latest to superseded drawings. Keep track on late documents from internal engineers and track on vendor’s late document. Distribution of drawings/documents to specify engineers for their review or information. Submit of IFC documents / drawings to client.

Assist in Admin support duties.

Reason for leaving: End of Contract

Jan 2009 – Jan 2010 Damen Shipyards Singapore

Admin Assistant

Receiving and update incoming and outgoing of invoice and to ensure of running numbers.

Receiving of incoming calls, transfer phone calls to respected person, handle outgoing calls. Update Invoice Register List. Assisting HR department on data entry. Liaise with Supplier on deliverable items for office stationeries and maintaining of office systems. Responsible of keeping an up-to-date invoices. Ad-hoc admin support to the project team and assist on filing of documentation for reference and archive. Arranged meeting room reservation and coordinate catering buffet.

Reason for leaving: Contract Ended

Oct 2008 –Dec 2008 Hup Seng Offshore Engineering Pte Ltd

Temporary Assistant Document Controller

Assist Lead Document Controller update incoming and outgoing register. Responsible of keeping an up-to-date filing on drawings segregating the latest to superseded drawings. Upload and download of drawings/documents, distribution to respective engineers for internal review. Transmit of documents/drawings to client for review and approval. Assist engineer to prepare Minutes of Meeting letter.

Reason for leaving: End of Contract

Aug 2004 – Jun 2010 7-Eleven

Supervisor

Assist the Manager in supervising and coaching the staff in providing good customer service and ensuring a smooth workflow at all levels. Responsible for the inventory checks as well as maintaining the stocks are sufficient for the store to operate. Conducting quality checks on items in the store so as to maintain safety standards.

Reason for leaving: To pursue a better job opportunity

Jan 2004 – Aug 2004 Coffee Club Singapore

Floor Manager

Assist the Restaurant Manager in the daily operation of the restaurant. Maintain the high service standard that we have cultivated within our company. Coach new floor staff in the culture of Coffee Club, the epitome of good customer service and understanding the products that we are selling. Conduct quality checks on the food and drinks. Giving support on the floor whenever needed so service will always be the first priority. Ensuring that inventory is fully stocked in order to maintain daily operations. Handling customers queries and complaints.

Reason for leaving : To pursue a better career

Noticed Period

IMMEDIATE

Last Drawn

S$3500

Expected Salary S$2500 (Neg)

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