Customer Service Administrative Assistant

JULIE BOWERING

****A HURONTARIO STREET, MISSISSAUGA, ONTARIO L5G 3H2

• HOME 905-***-**** • CELL 416-***-**** • E-MAIL: ****************@*******.***

A senior level Receptionist/Executive Assistant with varied Administrative, Event Co-ordination, Office Management and Membership Services experience. Self-motivated generalist with strong organizational abilities, contract negotiation skills and the capacity to communicate effectively, expertise in building strong business relationships while providing excellent customer service and internal support.

• Office management • Relationship Building

• Customer service • Contract Negotiation

• Event Planning • Membership Services

- Professional Experience -

RECEPTIONIST/OFFICE MANAGER

Lock Search Group June 10 - Present

Accountable for day to day office functions for an extremely busy head office

Procurement of all corporate letterhead, business cards & Marketing materials nationally

Inventory control and distribution of all corporate, office and personnel supplies

Establish effective networks for achieving maximum expense control with service vendors

Negotiate lease / purchase of office equipment; telephone, postal, fax/photocopier machines etc.

Oversee the maintenance of premises including all janitorial services, upkeep and repairs

Act as the liaison between Lock and landlord: management of property, parking, security

Fire Marshall

Greet clients and candidates to our office; receive, screen and direct telephone enquiries

Sorting and distributing incoming mail and signing for courier deliveries

Specialist in facilitating and coordinating multiple client meetings operating in four boardrooms, preparing meeting agendas, signage, catering luncheons, personal requests

Tidy and maintain the reception, kitchen and meeting rooms

Source and arrange Audio and video conferences

General administrative and clerical support

Responsible for the orientation of company policies and protocol to all new employees

Planning of successful corporate events; Christmas and team building parties

EXECUTIVE ASSISTANT

Canadian Film and Television Production Association (CFTPA) Sept 07 - Dec 09

Provided high level administrative support to the National Executive Vice-President and Counsel which included; business correspondence, detailed calendar management, prioritized and scheduled all appointments as well as, extensive travel arrangements, prepared and reconciled monthly expense reports.

Reviewed and responded to general and confidential voicemails and emails on behalf of National Executive Vice-President and Counsel, prioritized and forward as appropriate. Followed up and acted as a liaison with various individuals both internally and externally.

Coordinated Annual Holiday Reception of 200 attendees including; catering, invitees, agenda and set up.

Prepared and coordinated materials for presentations as required

EXECUTIVE ASSISTANT/RECEPTIONIST

Carpathian & Sage Gold INC. May 06 - Aug 07

Reported to both Presidents of two publicly traded companies

Provided administrative services to the President’s, CEO, Controller and Executive staff including business correspondence, prioritized and scheduled corporate meetings, travel arrangements, accounts receivable, expense reports, triage and serviced all telephone inquiries, switch board operator and telephone line/service coordinator, prepared courier packages, ordered office supplies, sort/distribute mail

JULIE BOWERING

EVENT AND MEMBERSHIP SERVICES COORDINATOR

Canadian Instituted of Mortgage Brokers and Lenders (CIMBL) Mar 04 - Apr 06

Reported to Executive Director.

Coordinated and Marketed Special Events including and responsible for;

Regional events across Canada, which included on-site coordination at each of the regional symposiums, trade shows, Annual General Meeting, golf tournaments and other social activities for the year.

Negotiated supplier contracts and budget management

Liaised with regional directors and committee members

Coordinated conference calls for Government Relations, Education, Regulators and Regional committees; including sending out agenda, recording minutes and circulating.

Coordinated and assisted in the design of marketing materials, proofs and approvals.

Established rapport and solicited potential event sponsors and exhibitors

Recruited and managed volunteers for events

Assisted in the coordinate of the Gala Awards Dinner Silent Auction table soliciting sponsors for prize donations and follow-up

Resolved any issues arising with members, and answer incoming telephone inquiries

FRONT DESK RECEPTIONIST/ MARKETING AND EVENT COORDINATOR

CLN Highlander Aug 2001 - Mar 2004

Reported to President and CRO

Provided marketing and event coordination to company

Budgeted and organized all internal and external corporate functions

Coordinated successful client events such as; annual golf tournament, trade shows (8 per year), Art Gallery of Ontario, Mirvish Theatre and Air Canada Centre Suite rentals

Managed Executive team travel arrangements, ad deadlines, budget planning retreats and meetings and administer executive accounts receivable

United Way Executive Campaign Chair and Social Club President for 2 successful years

FRONT DESK RECEPTIONIST/EXECUTIVE ASSISTANT

Provided administrative services to President and Controller including correspondence, prioritized and scheduled corporate meetings, travel arrangements, expense reports

ADMINISTRATIVE ASSISTANT, SHOPPING CENTRES GROUP

Oxford Properties Group Inc. Aug 1999 - May 2001

Reported to S.V.P., V.P., Dir. & Leasing Mngr of Retail Leasing.

Prepared contractual agreements, proposal documents, and general correspondence for Senior Vice-President and Leasing Director.

Organized Annual International Council of Shopping Centres conventions in Toronto, Las Vegas, Montreal and Calgary coordinated meetings, materials and presentation packages

ADMINISTRATIVE ASSISTANT, CORPORATE RECOVERY

KPMG INC. Sept 1996 - July 1999

Reported to Vice-President and Partner, two Senior Managers, Manager and Specialist

Assisted in the preparation of proposals and presentations

BRANCH ADMINISTRATOR, OPERATIONS July 1995 - Aug 1996

TRANSAMERICA COMMERCIAL FINANCE

Reported to National Key Account Manager and National Operations Coordinator

Administration duties included handling key account requests, monthly operation reports and presentations to manufacturers

SECRETARY

FAMOUS PLAYERS INC.

Film, Marketing & Advertising Departments Aug 1990 - June 1995

JULIE BOWERING

EDUCATION

Sheridan College, Oakville, ON

Legal Office Administrative Assistant Certificate

York University, Toronto, ON

3 day course - Mission Critical Marketing, Div. of Exec. Dev., Schulich School of Business

The Centre for Skills & Development Training, Mississauga, ON

14 day course – Professional Development - Career Exploration

COMPUTER SKILLS

Microsoft Windows

*Word *Excel *PowerPoint *Outlook *MaxHire *ACT Database *Dictaphone

Contact this candidate