Customer Service Office
Resume:
KIMBERLEY TOPPIN
Milton, ON L9T 3R9 email: ***.******@*********.**
Highly enthusiastic Office/Accounting professional consistently providing the highest quality of efficiency and reliability.
COMPETENCIES
•Strong people skills with a keen ability to resolve conflicts and solve problems
•Strong organizational skills with the ability to work efficiently, prioritize tasks and work under pressure
•Excellent communication skills and the ability to communicate with a variety of people
•Strong ability to work independently or as a team player
•Experienced in Microsoft Office including, Word, Excel and Power Point
PROFESSIONAL HISTORY
WALMART CANADA, MILTON ON
Cash Office September 2015-Present
• Resolving of customers credit card concerns
Balancing Cash office
Balancing and reconciliation of 30 Cash registers
Coupon Reconciliation
Void Reconciliation
Suspended Reconciliation
Management reports for Store and Head office
January 2015 August 2015
Customer Service Manager (1 of 9 for a staff of 200) (Nominated and promoted by Peers)
Daily Coordination of Associates from each Department- Maintenance, Store Standards, Customer Service and Front End Cashiers
•Resolving of customers concerns and complaints
•Ensuring store policies, procedures and guidelines are followed
•Ensuring Daily reports are completed
•Cash office trainee
Cashier October 2012 – January 2015
Greeting and processing customers orders in an efficient and timely manner while keeping the customers engaged.
•Maintenance in and around Registers
•Health and safety checks
•Re stocking shelves
•Selling Walmart Mastercard to customers
•Whmis, Health & Safety, Customer Service and Sales Technique computer courses completed yearly
MECS ACTON, ON June 2012 – January 2015
(a Commercial Construction Company)
Office Administrator
•Set up of physical office space for new company
•Implementation and maintenance of Computer files, spreadsheets, budgets
•Responsible for invoicing to Contractors and customers
•Dictation, preparation and transmit of Quotes for Customers
•WSIB and Government calculations and remittance
•Responsible for ordering supplies for business area
•Preparation of employee payroll
•Implementation and maintenance of new filing system
•Daily reconciliation and preparation of bank deposit
•Oversee Accounts payable and receivable
•Responsible for preparing all documents and remitting to Bookkeeper in a timely manner
•Correspondence maintenance
•Report to Project Manager
HUDSONS BAY, TORONTO, ON October 1999 - May 2012 (Compass Canada took over all Foodservices April 2011)
(Food services encompassing 5 restaurants and 1000ppl Catered Dining room thru 8 floors of Retail Store)
KITCHEN Administration/ Cook
•Worked in daily preparation and Catering kitchens for 2 years while also maintaining manual kitchen invoicing, AR AP, inventory and Payroll systems.
•Devised and proposed new efficient system for all 5 restaurants together. This system was implemented to a couple of other stores across Canada. Maintain contact to implement
•Moved from Kitchen into an office and was responsible of implementation and maintenance of new filing system, as well as Computer inventory systems
•Daily reconciliation and preparation of employee payroll input-300 associates
•Set up and Oversee Accounts payable and receivable
•Responsible for preparing all documents for monthly budget meeting
•Responsible for maintaining all vendor, business, and Corporate contacts for Chef
•Daily correspondence maintenance, and dictation
•Spreadsheets preparation for monthly meetings
•Health and Safety floor representative attending store meetings and communication to all associates
•First Aid responder for Store
Report to Business Manager/Executive Chef
Office Manager April 2011--May 2012 COMPASS
•Moved up to Corporate offices and trained on large scale company computer programs-payroll, daily budget spreadsheets, daily sales spreadsheets
•Similar duties as above with Bay on professional large corporation systems
•Set up filing systems both manual and computer
•Maintain and update Bay contact and correspondence to Compass associates
DR VICKIE SUGARMAN, TORONTO, ON Aug 1994-January 1999
Receptionist
EDUCATION and TRAINING
Humber College of Applied Arts, Etobicoke Ontario
Hospitality, Chef du Partie Certificate May 1983--June 1985
Contact this candidate