Accounting/client services/analyst

JENNIFER COCHRAN

**** ****** **** ***** #***, Midland GA 31820

Cell: 706-***-**** - *****************@******.***

Professional Summary

Accomplished, versatile, business innovation and strategy professional with extensive experience in analyzing and

successfully implementing business process improvements. Highly skilled in identifying and enacting practical solutions

to complicated, multi-faceted issues. Significant accomplishments in client support and billing-related initiatives

increasing efficiency and productivity of business mindedness, strategic understanding, and end-user focus.

Core Qualifications

Microsoft Office SharePoint Designer

SAP FIleMaker Pro

AS400 Kronos

Concur Yardi

Experience

Technical Services Specialist III

June 2006 to October 2015

Heatcraft Kysor Warren - Columbus, GA

Focus on new customer implementation and existing customer retention. Liaison for enhancements, both system and

procedural across sales operation. Provided internal support and direction to sales, engineering and quality.

Instituted first financial reporting system in SAP - focused on cash flow, P&L, reconciliation and reporting, sales

analysis, balance sheet, working-Capital, and SG&A analysis.

Identified several cash flow issues. Developed plans to reduce inventory and still meet customer lead-time

expectations, reduce accounts receivable, extend payables terms, expense budgeting, raising customer prices,

and cash forecasting.

Executed complaint investigation process improvement, resulting in a one-third reduction in turn-around time for

complaint investigations.

Developed reports & trend analysis utilizing SAP and SQL that focused on cash flow, working capital

management, business unit profitability, and cost center spending. The result of which improved root cause

analysis and financial statement transparency.

Automated product pricing reports for upper management, worldwide sales force, and internal customers. The

benefit of the tool for the company was to maximize the average sales price on an order-by-order basis.

Account Manager

September 2002 to March 2005

Woodruff Company - Columbus, GA

Provided market analysis and forecast based on company niche and desired areas of operation. For current clients

provided review of cost, productivity, quality of deliverables, customer satisfaction and develop corrective actions for

areas of improvement.

Developed a standardized pricing matrix and financial tracking system for the company and responsible for

implementation and oversight of all corporate and divisional pricing.

Manage the customer credit process and established conservative credit limits to reduce A/R balances, bad debt,

and operating cash exposure.

Corrected numerous tax problems related to sales tax, proper identification of valid IRS business deductions,

guidelines for asset and expense classification, 1099 independent contractor rules, and general

misunderstandings with GAAP and IRS standards and rules.

Managed payroll, general ledger, A/P, A/R, reconciliations, inter-company and billings.

Analyzed material and labor variances; determined root cause, developed and implemented solutions.

Business Development Manager

August 1998 to September 2002

Law Office of Gary Shapiro - Marietta, GA

Supported all product-development and research-related activities of a web-based, self-administered client interview

system designed to improve the quality by strengthening attorney-client communication, monitoring outcomes,

measuring quality, and gathering data for research.

Corrected the company inter-company transfer pricing to comply with transfer studies, laws, and regulations in all

international locations.

Develop project management tools to monitor cost, estimated accruals with funding projections, quality and

performance evaluation, and efficiencies in operational processes and procedures

Effectively streamlined reinsurance activity within the department and company-wide by implementing new metrics

reporting, policies, and procedures as well as developed workflows.

Developed strategies and arguments in preparation for presentation of cases.

Financial Analyst/Application Engineer

June 1993 to August 1998

J & P Construction - Pensacola, FL

Directed all aspects of operations via cross-functional teams at multiple sites. Managed planning, staffing, and

organization of projects throughout project life cycle from initial conception to quality implementation.

Developed forecasting tools and dashboards to analyze revenue variance, business pipeline and industry trends.

Division expert on contract financial requirements, keeping the program managers informed of contractual

issues (e.g. funding limits, level of effort requirements, periods of performance, etc.).

Established first MRP, production planning, reporting, BOM and routing process, cycle count and physical

Inventory processes, and lead time analysis in ERP system; cost savings obtained.

Resurrected the scrap authorization process, cycle count program, and established a root cause analysis

process for both.

Manage the annual budgeting and business-target agreements process.

ACCOMPLISHMENTS

Devised and sustained a document control system to satisfy the requirements for ISO 9001; wrote and/or revised

all company procedures, policies, work instructions and business processes.

Developed policies and procedures in support of SOX compliance; established compliance in less than 6 months.

Seamlessly consolidated 2 competing operations groups into 1 cohesive team, drastically enhancing operational

productivity.

Constructed a 24/7, technical support team to improve customer support for key accounts.

Led a design team and worked with engineers and quality control to implement a new ERP system to field sales

and technical sales support.

Played a vital role in SAP implementation; planning, business blueprint, testing, end user training, pre and post

go-live validation.

Implemented the first Material Resource Planning (MRP) system within SAP, this aided in a 25% reduction in

inventory.

Education

BBA : Marketing, 2004

Columbus State University - Columbus, GA

Marketing

Professional Affiliations

Lean Six Sigma Black Belt, 2008

5S Lead Auditor, 2007

Quality Process Analyst, 2007

Document Controller, 2006

Microsoft Office Specialist, 2002

Skills

Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Credit and

Collections, CRM Systems, Customer Needs Assessment, Domestic and International Experience, Expense Control,

Internal Auditing, Lead Development, Marketing, Product Development, Project Management, Reporting, Sales, Payroll,

Forecasting, Negotiation, SOX Compliance, Billing, Technical Support, Inventory, Supply Chain, Quality Control, ISO

9001.

Contact this candidate