Customer Service Administrative Assistant

PERSONAL SUMMARY

OBJECTIVE: To secure an administrative position with a successful local firm, applying my relevant expertise gained from the last 15 years in executive assistance, office management, and customer service in numerous industries. Available to start immediately.

Dedicated, responsible senior administrative professional with 17 years of continuous work in corporate, consulting, and hospitality environments. Diligent in keeping within budget expectations, meeting deadlines and achieving business objectives regardless of industry.

Experience in staff oversight, facilities, international travel, logistics, human resources, accounting, document management, and back office support. Strong organizational and analytical skills adaptable to professional / B2B and B2C sectors. Loyal, personable, dependable and trustworthy team player.

Proficiency with common office software and business machines / telephony.

Multilingual with broad knowledge of international travel, foreign currencies, and visa / passport coordination.

WORK HISTORY

2001 – 2015:

Senior Administrative Assistant/Receptionist, WorleyParsons, Fountain Valley, California

Executive administration and project support for one of the world’s largest engineering design firms.

Primary administrator for local project managers and technical teams.

Answering phone calls/greeting and directing all visitors/in charge of outgoing and incoming mail (FedEx, UPS, USPS)

Arranged four office relocations / closures, with extensive coordination with regional Facilities, movers, contractors, IT, and employees.

Executive assistance includes extensive global travel planning for senior VP (airlines, hotels ground transportation, visas, and coordination with global offices)

Preparation and reconciliation of expense reports including international currency conversion.

Office management responsibilities included asset inventory, new hire office set up, office orientation and time card/expense report support, identification / access badge assignment.

Administration included typing, report reproduction and binding of multiple projects simultaneously

Keeping log and monitoring employees Health and Safety certification renewal.

Receiving, logging, coding and obtaining approval for vendor invoices, issuing check request and monitoring payments

Primary contact for any building issues (climate control, odors, smoke, spills, damage, repairs and emergencies)

Member of the emergency response team (posting new regulations and alerts, monitor all staff is complying with the safety regulations daily)

Point of contact IT, Facilities and emergency response

Procurement of office supplies

Supply vendor management

Conference room management, common area and break room maintenance

Copy room supervision

Office roster updates

Conference room scheduling, meeting coordination and catering

Document scanning, electronic document management, filing and offsite archival management

Report preparation and binding for multiple Project Managers

2000 – 2001:

Service Express Supervisor, Hotel Westin of Long Beach, Long Beach. California

Weekend Manager on Duty. Scheduled agents in four different areas, interviewed new hires, trained switchboard operators, taught and counseled 34 associates, created daily shift meetings, handled employee correspondence, and managed staff timecards.

2000 – 2001:

Service Express Agent, Hotel Westin of Long Beach, Long Beach, California

Operated up to ten telephone lines for hotel departments and guest rooms through Galaxy System. Set reservations, responded to guest requests, organized guest faxes, took and retrieved guest messages, entered wake up calls, followed up on all requests, entered all requests into the hotel expert, and operated hotel-wide radio station.

SPECIALIST SKILLS / TRAINING

EDUCATION: Reception Program. Gastronomy & Hospitality College, Sarajevo, Bosnia & Herzegovina, 1982-1986.

COMPUTER SOFTWARE: Microsoft Word, Excel, PowerPoint, Outlook. Oracle based accounting / timesheet system. Intewoven iManage document management. American Express AXIOM travel system.

LANGUAGES: Fluent in English, German, Croatian, Bosnian and Serbian.

Contact this candidate