Customer Service Care
Resume:
Tami Grimes
****.********@*****.***
CAREER OBJECTIVE: I am applying for a position that will allow me the opportunity to capitalize on my extensive skills and creative techniques that I have acquired in the multifamily housing industry and customer care service field. I enjoy helping people and finding resolution to their concerns and issues as regards to their apartment home search. Consistently achieved all goals that I and my supervisors set for me to attain. Always praised for my teamwork attitude. Looking to fly with a company that wants its employees to soar for their personal best and team goals. BACKGROUND SUMMARY: I have learned the art of customer service, resident retention, customer problem resolution along with assisting new prospects with leasing and moving in and transfer logistics. I have also acquired many effective sales techniques that I have used to achieve a high closing ratio and a high retention rate. Self motivated to get the job done. The ability to communicate clearly with customers, co workers, management and vendors.Along with attention to high retention I also posted rent in a timely manner, handled 3 day postings for late payments, arranged evictions if needed with the aid of our attorneys. Arranged payment plans for for delinquent payments. Worked efficiently and effectively on renewals in this aggressive rental market with a renewal retention rate of 22% to 48%. Effective and proficient in Yardi, Payment Services Network, Rentpayment.com, credit retrieval services Onesite and Real page.
EMPLOYMENT HISTORY:
Grand Peaks Management company 720-***-****
Edge DTC Apartment Homes formerly Grand Quincy Commons 12/20/2015 to 10/30/2015
Assistant Manager for 204 units. Assisted with prelease of renovated apartment homes and maintaining current residents through renewals that raised rents 15% to 45% to achieve current market rents. Raised resident occupancy from 85% at hire to maintaining 95% to 97% occupied and preleased currently. Assisted with marketing plans, resident retention functions, transition for current residents to a higher rental rate and utility rate. Completed rebrand of community with current residents, vendors and potential prospects for a smooth transition.
Michelson Realty Management 314-***-****
Retreat at The Park
Windsor Townhomes and Apartments
8/01/2012 to 9/10/2014: Duties include all aspects of leasing, customer service and marketing of a top property in the Colorado portfolio. Where specific attention is paid to establishing a relationship with the potential resident to ensure that they become a long term resident. Maintaining between 96 to 99% occupancy and leased. Effectively maintaining the relationship between the much appreciated resident and the staff and vendors.Assisted in arranging Resident retention functions and customer care issues. AMC Management Consultants 801-***-****
11/2006 to 07/2008 Hickory Ridge Apartments, Asbury Plaza, Monaco Pointe 9/2009 to 3/2012:
The Breakers Resort Denver, Colorado
Duties leasing consultant for 1,523 units. Providing customer care and critical problem resolution for day to day concerns of management and current residents along with meeting new and prospective residents to find the perfect apartment home that will meet their needs. Assisting with several prospects that were new to the Denver area with selecting their new apartment, arranging setup of all new move in requirements and possible furniture arrangements through email and phone communication to achieve a smooth and speedy move in for prospects from across the U.S. and overseas. Maintaining a closing ratio of 54 to 66%.
The Breakers Resort Feld Property Management/ Koelbel Property Management
303-***-****/ 12/2002 to 02/ 2005
The Breakers Resort Apartment Homes Denver, Colorado Duties Leasing consultant and customer care professional. Assisted in a team environment in leasing 1,523 apartment homes and maintaining care of our residents as well as resident retention functions to maintain high occupancy and very low vacancy. Maintained a closing ratio of 46 to 59%. Achieved leasing consultant of the year for 2 consecutive years.
I have received various awards for outstanding customer care and a top notch leasing professional along with thorough training in Fair Housing and Grace Hill. References provided upon request.
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