Customer Service Management

TIMOTHY J. BERICHON CPA, MBA

Newtown, PA *****

***********@*******.*** 609-***-**** www.linkedin.com/in/timberichon

FINANCE LEADER

Lead financial, operational, and compliance activities, including multiple divisions, processes and international geographies, improving profitability, controls, employee engagement, and customer service.

Collaborative and approachable partner and servant leader with enterprise mindset and strong customer focus. Work very well with and through others with passion for diversity. Creative, action-oriented, proactive, and decisive.

Strategic Planning, Budgeting and Forecasting Business Process Improvement and Organizational Design Financial Planning and Analysis (FP&A) Internal Controls Financial Reporting and Senior Management Presentation Talent Development Risk Assessment and Management Enterprise Resource Planning (ERP) Business Development and Strategic Alliances Acquisitions and Divestitures (M&A) Big 4 Alumni

PROFESSIONAL EXPERIENCE

TYCO INTERNATIONAL 2007 TO 2015

Finance Sr. Director, operational CFO – Sub Sahara Africa Johannesburg, South Africa (2013 to 2015)

Managed all financial aspects of key growth market business unit, including Business Finance, Financial Planning and Analysis (FP&A), Strategic Planning, Budgeting and Forecasting, Order-to-Cash (OTC), and was acting leader of Tyco Business Systems (Six Sigma). Annual revenue of $220M.

Led development of 3 year strategic plans for enterprise, business units, and functions, implementing initiatives fully on track versus plan milestones.

Partnered with business and functional leads, ensuring that company strategic goals and results (P&L, Balance Sheet and Cash Flow) were achieved.

Transformed finance function; standardizing and centralizing order-to-cash (O2C), procure-to-pay (P2P), and business finance; providing more valuable and consistent service to external and internal customers.

Reduced Bad Debt Expense 92% from 1st-half to 2nd-half of fiscal year, securing 1.2% improvement in net revenue.

Led centralization of customer delivery and financial accounting systems, moving from 5 instances to 1.

Sr. Director, Internal Audit, Risk and Forensics Princeton, NJ (2007 to 2013)

Directed overall development and execution of global risk assessment, audit response plan, and global fraud investigations. Conducted senior management reporting, including audit committee materials.

Improved time from fraud allegation to investigation completion by 25%, designing and implementing standardized global processes and milestone monitoring of same.

Developed and managed budget and new resource allocation plan, completing more audits with reduced department costs.

Managed audits and audit teams in execution of audit plan, ensuring accurate and timely reporting while decreasing time from audit initiation to report issuance.

Directed high risk audits and projects, including management of largest and most complex separation of employee equity awards into 3 separate companies, delivering all to successful completion.

Timothy Berichon ***********@*******.*** Page 2

MEDIU LLC 2005 to 2007

Financial Chief, Controller and Principal, Columbus, OH

Organized and managed growing, profitable business that delivers call center technologies into large businesses. Directed all finance, accounting, and administrative services. Handled communications and relationships with lending institution, suppliers, and alliance partners. Led procurement and contract management, including business case approval, negotiation, and closing.

Reduced operating costs run-rate by 10% while revenue grew by 50% by implementing stronger controls.

Renegotiated credit lines and secured new credit line at 1x revenue for software sales, allowing enterprise to close larger client deals.

Led re-branding of company, including employer brand and redesigned HR processes, increasing employee engagement, improving resource utilization, and launching new branded website.

Created and delivered new client service for business modeling and program fiscal control, improving billable utilization of partners and enhancing strategic relationship with clients.

ADDITIONAL EXPERIENCE

DUN & BRADSTREET, Columbus, OH, Account Management Executive 2002 to 2004

DESCARTES SYSTEMS GROUP, EXE TECHNOLOGIES, INFOR SOLUTIONS 1994 to 2002

Vice President / Director – Strategic, Global Alliances

BRUNSWICK COMPANIES, Akron, OH, Director – Sales and Marketing 1989 to 1994

Certified Public Accountant, Columbus, OH 1984 to 1989

SCHNEIDER DOWNS & CO. INC, Audit Manager

PRICEWATERHOUSECOOPERS (PWC), Senior Auditor

EDUCATION

Master of Business Administration (MBA), Global Management - 1999

UNIVERSITY OF PHOENIX, Online

Bachelor of Arts (BA), Accounting and Economics - 1984

Computer Science Minor

MUSKINGUM UNIVERSITY, New Concord, OH

PROFESSIONAL DEVELOPMENT / CERTIFICATIONS

Certified Public Accountant – CPA, State of Ohio - 1986

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