Manager Customer Service

Eduardo Dávalos Rivas

(462-***-**** Cell, 462-***-**** Cell 2, (462-***-**** Home *******.*******.*@*****.***

Age: 39 (20 August 1976), Born in Torreon, Coahuila. Married

Objective: To solve problems and to optimize the production, applying knowledge of Engineering and to continue my

professional career in a company with a long-term vision in business.

PROFESSIONAL EXPERIENCE:

Currently doing consulting in the Automotive Industry.

Working with Automotive Tier 1 and OEM (USA, Mexico) in to apply the automotive best practices.

Consulting in Lean Manufacturing, Program Management, QRQC, etc.

Acting/support as a General Director in Automotive Tier 1 Company

Kinugawa Rubber & Plastics Group (Automotive Division) Irapuato, Guanajuato 01/2013 – 09/2014

Plant Manager (Sr. Ops Manager, Site General Manager)

General Management of the Plant, budget, sales, operations, supply chain, logistics, new business, resources, etc...

P&L and Increasing Business Portfolio, in charge of the construction of a new complex.

Increased the Quality Level from L4 to L2 in 6 months (less than 15 PPM’s)

Scrap reduction in 40% in 7 months, productivity increase to 92%

Application and mentor in the Automotive Best Practices

Nissan, Mazda, Honda, VW, Audi (as principal customers)

Valeo Transmissions San Luis Potosi, SLP, Atsugi, Japan 04/2010 – 12/2012

Program Manager NA (Multi-Site Program Manager Leader, Mexico - Japan) & Ops. Mgr

Project Management & Product introduction Manager

Managing and follow up P1/P0 Projects for the Division

Planning Optimization, Planning Controlling Process (metrics)

Responsible for driving a timely and accurate quote process to ensure that customer expectations are met and that we take full advantage of all opportunities that are presented to us for quotation

Responsible for Multi-project and budgeting process.

Ensure that delivery commitments are established, tracked and met.

Assure the VSDP at P0/P1 Projects NA

Responsible of the investments projects and budget follow up. Administration and responsible of the total development cost.

Key contact with customers and Customer satisfaction metrics feedback, Customer Service Management.

Drive timely quote and re-quote process; drive timely material procurement process.

Present to PMC-PVC Committees all project information, Administration and Leader.

CAA and IAR development.

General Management of the Resources, Manufacturing and Production site for the NPI (Metal-Mechanic Industry).

Leadership and application of the continuous improvement methodology and cost reduction.

Multi-site leader and administrator of the NPI for different sites (Japan-Mexico).

Nissan, Toyota, Honda, Mazda, Mitsubishi, GM, Ford (as principal customers)

EPIC Technologies (Electronic Automotive, Aerospace, Industrial) Cd. Juarez, Chih 01/2009 – 02/2010

Program Manager & Business Unit Manager

Project Management & Product introduction Manager

Responsible for ensuring that Company and Customer program’s day to day business deliverables, objectives and metrics are achieved. These include but are not limited to cost, quality, product availability and total customer satisfaction.

Responsible for setting, coordinating and achieving the business objectives for the customer and Company with continuous improvement and execution

Work with senior management to establish long term strategies and opportunities; and manage them to achieve the specific business objectives

Responsible for driving a timely and accurate quote process to ensure that customer expectations are met and that we take full advantage of all opportunities that are presented to us for quotation

Responsible for tracking proper execution of material procurement to meet the customers objectives and totally responsible for procurement of material on NPI.

Ensure that delivery commitments are established, tracked and met.

Manage exceptions to the advantage of both the customer and The Company.

Account coordination; Cross-functional internal and external contact.

Management of ECO activity to ensure timely response.

Key contact with customers and Customer satisfaction metrics feedback, Customer Service Management.

Drive timely quote and re-quote process; drive timely material procurement process.

Coordinate and drive weekly customer review meetings and new order review meetings. (NPI)

Development of plans for achieving project goals consistent with business strategy and cost/quality/timing objectives,

General Management of the Resources, Manufacturing and Production site

Flawless launch & Lean Enterprises

Resources Administration

General Management of the Resources, Manufacturing and Production site (KPI’s)

Improvement and Implementation of cost model process for all competencies and product lines

Manufacturing, Engineering, Quality & Process Management (CNC, Molding, Assembly, Conformal Coat, Soldering, ICT, SMT)

Leadership and application of the continuous improvement methodology and cost reduction.

General Management (Electronic & Molding Plant to Automotive, Aerospace, industrial & Automation Industry)

Continental, Delphi, GM (as principal customers)

Continental Automotive Systems Regensburg, Germany. 06/2008 – 12/2008

Advanced Engineering & Manufacturing Planning Leader/Mgr (NOx Platform) Fuel Systems.

Assignation and training in the Continental Technical Center at Regensburg Facility, Germany.

Product Introduction Leader (NPI) and Product Line Transference Leader (Europe-America).

Involved in the design and optimization of new products to the automotive industry.

Manufacturing Planner Leader.

Project – Production & Manufacturing Management, Continuous Improvement and Cost Reduction.

Contact with customers of the automotive industry. (GM, Ford, Chrysler, Toyota, BMW, etc.)

Lean Manufacturing Design and Implementation Leader, Supervision & Team Leader (Germany-USA-Mexico)

Process & Engineering Management (Fuel Systems, Die Cuts, CNC, Seals, Molding, Soldering, Assembly, Coatings, Metal-Mechanic, etc.).

Management of the resources and production (applied in each platform of product)

Leader in a project to reduce PCB vibration and product intermittence. Achieved an improvement from 1.2 sigma to 5.53 sigma, reducing the scrap and with a projected savings of $1.2M in warranty.

Leader in the purchase of machinery and the implementation of new technologies and processes to the introduction of new platforms of products (Automotive).

Daimler, BMW, VW, GM, Ford (as principal customers)

Delphi Automotive Systems (Mexico Technical Center) 04/2002 – 06/2008

Manufacturing Process & Projects Engineering Leader.

Project Manager & Resident Engineer in BMW Car Assembly Plant, Munich Germany 03/2005 – 01/2006

Project Management and New Product Introduction Leader (NPI), obtaining a high FTQ in several platforms of products (GM 97%, Ford 98%, BMW 97%)

Designer of new processes to the automotive industry and implementation leader of several platforms of products around the world. (Powertrain, Fuel Systems, Chassis, Controls & Security, Multimedia,, Interiors, Metal-Mechanic)

Involved in the Mechanical and Electrical design and quotation of new products. (Start Center)

Management of the resources, Engineering and Production.

Implementation of Quality Systems, APQP, QP and involved in quality audits.

PFMEA approver and designer, lay outs design.

Contact with customers of the automotive industry. (GM, Ford, Chrysler, Toyota, BMW, etc.)

Support and Supervision to the Manufacturing Sites (America, Asia, Europe).

Lean Manufacturing Design and Implementation Leader. Team member and Leader of Lean Mfg. workshops with Mr. Yamada in several manufacturing sites around the world.

Manufacturing Technology Team Member (America, Europe & Asia)

Lead Free Team Member (worldwide).

Process Management, Area Controls and Security Electronics, Integrated Body, Powertrain, Chassis, Fuel Systems, Interiors, Metal Mechanic).

Supplier’s Development (work with suppliers of Mexico, USA, Asia & Europe). Supervision & Team Leader

Improvement and Implementation of Cost model process for all competencies and product lines,

Operations Product & Technology Strategy Teams Member

General Savings (by platform) - $3.7M (Eng. 2.7M, Customer Satisfaction 1M), OI & Cash Flow (scrap reduction $2.8M, E&O $1.2M, Warranty $1.1M, Material Cost Savings $2M, Design NRE and Proto $1.4M).

Flawless launch & Lean Enterprise.

Leverage Value Proposition and Cost Modeling Tools within PSD & Forward Eng. (Communication & Mentor).

Development of plans for achieving project goals consistent with business strategy and cost/quality/timing objectives,

Team member and implementation leader of the "Top Focus" process methodology for Design Centers & Plants.

Leadership and application of the continuous improvement methodology and cost reduction.

Application of the structured innovation process and Lead continuous improvement activities for current programs.

Product design toward preferred MFGE Test/Process best practices, member and mentor in MSD processes and lean equipment design.

Involved and Team Leader on the following subjects:

oStatistical Process Control – Design of Experiments – Six Sigma – Core Tools

oGlobal FMEAs & Control Plans

oGlobal 8D’s – Problem Resolution – Measurement System Analysis

Delphi Automotive Systems (Delphi Ops. Delnosa) Reynosa, Tamps 2002 -2005

Process Core & Engineering Supervisor/Leader.

Project Manager and Resident Engineer in Oshawa Car Assembly Plant, GM of Canada. 03/2003 – 10/2003

Assignation in the Szombathely Manufacturing Site, Hungary as Manufacturing Process & Engineering Leader. (New Plant Launch) 07/2002 – 1/2003

Implementation of technology and involved in the global standardization of process, pneumatics and control systems to the Automotive Industry, Automation. (Metal-Mechanic, Powertrain, Chassis, Controls & Security, Multimedia)

Start up, Maintenance and control of Production.

Analysis of systems to improve the acting in production

Implementation of Quality Systems, PFMEA, QP’s, APQP, Poke Yoke

Participation in the elaboration of new products to the automotive industry

Process Management (CNC, Molding, Assembly, Soldering, Conformal Coat, Fixtures, Robots, Test, etc.)

Continuous Improvement & Cost Reduction Leader.

Responsible for customer service and problem resolution teams in each platform of products.

GM, Ford, Chrysler, Tata, BMW, Audi, VW, Hyundai (as principal customers)

EDUCATION

Electronic Engineering and Communications, 2000, Instituto Tecnologico de la Laguna

Master Degree in Manufacturing Management (MDM) ITESM

Six Sigma Green Belt, 2006

Toyota System

Corporate Valeo 5 Axis

Several Tutorials and Courses around the world.

ADDITIONAL TRAINING & ABILITIES:

Measurement System Analysis, Problem Resolution, Global FMEA, Design of Experiments, Statistical Process Control and Geometric Dimensioning and Tolerance, Kaizen, 8D’s, 5's, SMED, Management of several platforms of products around the world, TPM, Engineering & Manufacturing applications mentor.

Process Management (SMT, Test, Conformal Coat/Adhesives, Soldering, Molding, Plastic Injection, Press, Fixtures, Robots, Metal-Mechanic, CNC, etc.)

ADDITIONAL INFORMATION

Supplier Development (work with supplier around the world, Singapore, Korea, China, Japan, Germany, England, USA, etc

Operations Supervision (Manufacturing, Operations, Lean Manufacturing, Continuous Improvement methodologies and cost reduction applied in several manufacturing sites around the world.

Leader in the development of new products to the automotive industry (GM, Ford, BMW, Tata, Chrysler, Hyundai) and manufacturing processes (applied in several sites around the world)

Project Manager and Resident Engineer in Germany and Canada (Automotive Industry).

Six Sigma, Core Tools and Lean Manufacturing Leader (Application and Mentor)

Experience & Knowledge in the Metal-Mechanic, CNC, Injection, Molding, SMT & Assembly areas applied in the Automotive Industry as Engineering, Manufacturing Process Leader/Mgr.

Leader in the quotation of new products & new business for the Automotive Industry & Electronic.

Software: Windows, Internet, Office, knowledge of software, PLC’s (Siemens, Logo, Festo, GE Fanuc, Omron, Allen Bradley, etc.), RSlogix, AutoCAD Knowledge, MS Project, MRP, SAP, Inventor Software Knowledge.

Language: English 90% (Bilingual), Knowledge of German, French

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