Customer Service Sales

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

ELAINE E. STILIANESSIS

Henderson, NV 89011 • H: 702-***-**** • ***************@*****.*** Seasoned hospitality/tourism with more than 20 years of experience in fast-paced resort setting. Excellent communication and resolving complaints skills. Track record of achieving exceptional results in customer service and accounting. Clerical

Customer and Personal Service

Bilingual

English and Greek Languages

Social Perceptiveness

Critical Thinking

Active Listening

Judgment and Decision Making

Complex Problem Solving

Manager/Owner 04/1989 - 03/2009

Self-Employed - Kefalinia, Greece

Respond to customer inquiries or complaints.

Schedule guest appointments.

Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.

Recruit, interview, or hire employees.

Assess employee performance and suggest ways to improve work. Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.

Customer Service Rep 05/1987 - 04/1989

AT&T - Radnor, PA

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, EDUCATION

complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Solicit sales of new or additional services or products. Manger's Assistant 12/1982 - 06/1985

John SanFilippo & Sons - Elk Grove Village, Il

Oversee activities directly related to making products or providing services. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

High School Diploma: General studies; clerical,accounting 1975 Trinity High School - River Forest, Il

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