Test Cases Quality

Pratibha Shukla

Contact No: 917-***-**** Email:***************@*******.***

Professional Summary

I have worked in a variety of settings which include academic institutions, non-profit and for profit organizations, high tech industry and international development agencies. Experience as Business Analyst and Quality Tester in various domains related to Finance, Health, Education and Communication.

Core Compentencies

Analyze business processes and procedures, Develop application requirements, documentation of requirements, process flow diagrams, review of requirements with technical, business practice, and end user representatives.

Work closely with vendor teams and UAT team to ensure requirements and functional designs are translated accurately into working technical designs and that test plans and scripts serve customer needs.

Experience in environments requiring direct customer & client interaction during analysis / specifications, test plan design, implementing and QA phases.

Excellent Communication skills, Documentation Skills, Team problem solving ability and analytical skills in high speed, quality conscious, multi-tasked environment.

Comprehensive understanding of full Software Development Life Cycle (SDLC), QA Principles, QA Process, Test Plans and Use Cases.

Experience in preparing Use Cases, Test Plans, Test Scripts, Test Cases and Test Data based on business requirements for the testing of application software.

Experience in testing software applications developed on Web and client/server environments (including Mobile applications) using Manual and Automated testing tools such as QTP 9.2/9.0/8.2, Load Runner, Quality Center.

Extensive experience in different testing methods like System Testing, GUI Testing, Functional Testing, Integration Testing, Browser Testing, Positive & Negative Testing, End to End Regression Testing, Web application Testing, Black box testing, Performance testing, Load Testing and, User Acceptance Test (UAT) and Stress Testing.

Capacities to identify problems, analyze test results, investigate their cause, and suggest remedies to enhance software product quality.

Ability to handle multiple tasks independently as well as collaboratively with team members in testing complex projects.

Skills Summary

Testing Tools

QTP 10/11, Load Runner, Quality Center/HP ALM

Languages

Visual Basic, SQL, HTML

RDBMS

Oracle, SQL Server

OS

Windows 95/98/NT/2000/XP, MS-DOS, Mac and UNIX

Technologies

HTML, XML, VB Script, SQL

Application Software

MS Visio, Tableau, MS Word, MS Access, MS Excel, MS PowerPoint, Internet Explorer, Firefox, Safari.

E-Learning Software

SPSS, WebEx, Moodle, Camtasia 8.4.3, Black Board and many other E-learning design programs

Experience

Business Analyst and Quality Tester: Binary Hub, Inc. 2014-2015: Binary Hub is a service provider for IT based in USA and India. My responsibility ranged from gathering requirements, design considerations; communicate with IT team and testing of the pages.

QA tester: First Tennessee Bank, Memphis, TN. 2013 – 2014. QA tester for the Online Banking application. Assigned to the testing team for testing changes to the online banking application used for accessing various accounts by both external and internal users.

Instructor: CPCC, Charlotte 2012-2013. Taught courses in Public speaking, Interpersonal Communication, Intercultural Communication.

Instructor: DeVry University 2009-12. Taught courses on Public speaking, Business and Professional speaking, and Technical writing.

Training and Research: University of North Texas, Denton, Dallas 2001-2006.

Teaching and Research Assistant: at University of New Mexico, 1998-2001.

Research and Training Officer: IIHMR, India 1995-1998. Responsible for liaison between UNC-Chapel Hill and IIHMR, India: Managing distance learning programs with clients in 13 different countries. Trained Program managers in Leadership development programs in Organizational effectiveness and Change management. Lead the internal communications and employee communications department. Managed the Public relations activities for several projects.

Other Professional Activities

Worked on a project funded by the Japanese Ministry of International Trade and Industry, on the transfer of technology. Work included: interviewing CEOs of high technology spin-off companies in Microelectronics, Robotics and Biotechnology, studying the effectiveness of state policy and provisions for startup companies in high technology. Responsible for liaison between Business technology group, University of New Mexico and Start-up High-tech companies. 1998-2001

Founding member of New Mexico Information Technology and Software association. Responsible for recruiting Engineering students from the University of New Mexico, Albuquerque, 2000-2001.

Developed Country and State Technical Training Manual for UNC-CH program for Executive Management.1998

Trainer and Facilitator for Johns Hopkins University, 1996-98.

Research officer for USAID project AIDSCAP on HIV-AIDS. 1993-95. Designed country level research project, sampling plan, and data analysis. Prepared the country report and press releases.

Responsible for liaison between UNC-Chapel Hill and IIHMR, India: Managing distance learning programs with clients in 13 different countries. 1996-1998

Designed, developed and delivered training programs focused on strategic planning for organizational change interventions, leadership development and implementation, 1995-1996.

Invited as a Guest Speaker on Developments in Health Communication in Developing Countries by Central States Communication Association at the Annual Conference in Kansas City, 2005.

Professional Experience

SevaChowk Dec 2014 - Sept 2015

Business Analyst and QA Tester

SevaChowk – Small Business Marketing and Deals site (In Development). Jan 2015 – Sept 2015.

The project involves product requirements creation, data gathering and modeling, writing different test scenarios and testing for an in-progress application. The application allows small city small business owners to advertise both marketing and deals on both an internet as well as mobile. In addition, the application allows subscribers to get alerts and messages of the deals.

Responsible for BRD and RD (Requirement Document) for the initial vision of the product and requirements from stakeholders.

Creation of FSD with participation in JAD sessions for design ideas with the core stakeholders and design teams.

Collection of information from a sample set of clients.

Analysis of data with regards to attributes and volume.

Continuous support of the development and testing teams with regards to functional requirements and data.

Created test data scenarios for all the aspects of the application in interactions with SMEs.

Helped develop Test Plan and Test cases based on the user stories (Functional requirements) using Quality Center ALM.

Involved in Testing of both Internet and Mobile applications.

Helped in UAT and End to End Regression testing.

Involved in data testing, executed SQL queries to validate the data in target database.

Interacted with multiple geographic teams for development as wells as testing support.

Confidential Insurance Company (Fortune 500) Mar 2014 – Dec 2014.

Business Analyst and QA Tester

Contract Drafting System.

The project involved testing different scenarios of the automation of Legal Contract creation for a Insurance Company. The application generated a WORD Legal Contract based on different Customer attributes as well as Insurance Policy attributes.

Responsible for RD and FSD for the enhancements to the existing application.

Involved in scenario creation in interactions with Stakeholders and Business and Technical SMEs.

Involved in helping develop test plans for Functional and Regression Testing using Quality Center.

Conducted End to End Regression as well as helped in UAT testing.

Interacted with off shore team to resolve defects and functional issues of the application.

First Tennessee Bank Jan 2013 - Feb 2014

QA tester

Insurance Company – Contract Drafting System. Mar 2014 – Dec 2014.

Description: The project involved testing the online banking application and mobile application. The Application serves the needs of both individual and Business customers; and bank employees use this application to perform daily operations.

Developed Test Plan and Test cases based on the user stories (Functional requirements) using the Quality Center.

Involved in ETL testing, executed SQL queries to validate the data in target database and familiarity with fact tables, dimension tables, star schema and snow flake schema.

Generated reports using Quality Center.

Using Business Intelligence tools, involved in testing pivot-table to make sure the data is sorted, validating count, and totals, average of the data stored in the table.

Actively involved in functional, unit and integration testing in agile methodology.

Attending sprint plan meetings every two to four weeks to review the user stories.

Detected defects, communicated to the developers using Bug Reporting Tool and Tracking the Defects using Quality Center.

Interacted with off shore team to resolve defects and functional issues of the application.

Extensively used Quality Center for test planning, bug tracking and reporting.

Uploaded Business requirements, test scenarios, test cases and defects to Quality Center

Education

University of North Carolina in Charlotte (NC).

HR Generalist Certificate. (2014)

University of North Carolina at Chapel Hill (NC)

Graduate Certificate in Executive Management (1997.)

Mass Communication Research Center (New Delhi, India).

Master of Science, Mass Communication (1995).

JMI University (New Delhi, India).

Masters of Science, Training and Development (1992)

PROFESSIONAL MEMBERSHIPS

American Society for Training and Development

International Society for Performance Improvement

National Communication Association

International Business Communication Association

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