Customer Service Sales

EDGARDO G. DIVINAGRACIA JR.

*** ***** **** ******, **** Family Village

Bagumbayan, Taguig City 1632 Philippines

Mobile No.: 094*-******* / 091*-*******

Landline No.: 551-1986

Email Address: *****************@*****.***

CAREER OBJECTIVE

To indulge myself in my chosen profession when I can gain more knowledge and skills and to apply and to expand my knowledge in modern technology in a career that optimizes professional growth.

WORKING EXPERIENCE

Team Supervisor

Philippine Statistics Authority

Barangay Satellite Office

Brgy. Sun Valley, Paranaque City

August 10, 2015 - October 31, 2015

Telephone: (02) 833-8284

(02)834-1601

Duties and Responsibilities:

Develop a strategy the team will use to reach its goal

Provide any training that team members need

Communicate clear instructions to team members

Listen to team members' feedback

Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed

Manage the flow of day-to-day operations

Create reports to update the company team’s progress

Distribute reports to the Census Area Supervisor

Sales and Marketing Officer

Wise-man Automation & Controls, Inc.

715 Saint Mary Street, Holy Family Village

Bagumbayan, Taguig City 1632 Philippines

Tel. No.: 838-2298

April 2009 – March 9, 2015

Duties and Responsibilities:

Responsible all company’s email.

Prepare and submit reports as required by the supervising head.

Sourcing out other related products through internet /phone calls.

Responsible on emailing quotations for our customers / clients.

Scheduling appointments of our engineers to our clients in the plants and in the procurement offices.

Working / making promotions and marketing of new products through email.

Answers and assist customer inquiries.

Customer Service Representative

E-PLDT Ventus, Inc.

PLDT Building

Sampaloc, Manila

June – July 2008

Duties and Responsibilities:

Serves customers by providing product and service information; resolving product and service problems

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Call Center Agent

One Global Contact Center

34th Floor Antel Global Building

Julia Vargas, Ortigas Center, Pasig City

June – November 2006

Duties and Responsibilities:

Contact businesses or private individuals by phone

Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation

Describe products and services

Despond to questions

Identify and overcome objections

Take the customer through the sales process

Obtain customer information

Obtain possible customer leads

Maintain customer/potential customer data bases

Follow up on initial contacts

Complete records of telephonic interactions, orders and accounts

PERSONAL DATA

Nickname : Onyok or Edz

Date of Birth : January 25, 1981

Place of Birth : Dingle, Iloilo

Civil Status : Single

Height : 5’10”

Weight : 152 lbs

Father’s Name : Edgardo D. Divinagracia Sr.

Occupation : Laborer

Mother’s Name : Edna G. Divinagracia

Occupation : Housewife

Religion : Roman Catholic

Language Spoken : English, Tagalog, Hiligaynon (Ilonggo)

EDUCATIONAL BACKGROUND

Tertiary

Bachelor of Commercial Science

Major in Management

Jose Rizal University

March 2003

Secondary

Dingle National High School

March 1998

Brgy. Licu-an, Dingle, Iloilo

Elementary

Sta. Isabel Elementary School

March 1994

Brgy. Licu-an, Dingle, Iloilo

SKILLS

Computer Literate (MS Word, Excel, PowerPoint)

Typing

Creative and Resourceful

Strong ability to follow instructions

CHARACTER REFERENCES

Banjo Maure

OIC, Barangay Affairs Department

Brgy. San Dionisio, Parañaque City

Mobile No.: 091********

Evangeline Negrido

Sales Coordinator

Wise-man Automation & Controls, Inc

715 Saint Mary Street, Holy Family Village, Bagumbayan,Taguig City 1632 Philippines

Tel. No.: 838-2298

Noverlyn M. Medina

Office Secretary

Wise-man Automation & Controls, Inc

715 Saint Mary Street, Holy Family Village Bagumbayan,Taguig City 1632 Philippines

Tel. No.: 838-2298

ATTESTMENT

I hereby certify that the above information are true and correct to the best of my knowledge and ability.

Edgardo G. Divinagracia Jr.

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