Customer Care Control
Resume:
RESUME
D. Divya bhargavi,
Indu Aranya Pallavi Email : **********.****@*****.***
Bandlaguda, Contact no : +91-988*******
Nagole,
Dist: R.R.Dist.
CAREER OBJECTIVE:
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.
EXPERIENCE:
Atcis Pvt Ltd(Customer care Executive)
Role and Responsibilities:
Handling inbound and outbound calls
Maintaining the AHT in calls
Giving support to the customer regarding their issues
ISBM (Counselor)
Role and Responsibilities:
Calling the candidates and helping them to choose right course for doing masters
Guiding them in documentation for admissions
Explaining the course structure and exam patterns
Proving full support in driving the candidates candidature
Interacting with the higher management in processing the candidates profile
EDUCATION QUALIFICATION:
Degree/ Course
Institution
University / Board
Year of Passing
% of Marks
B.Tech (IT)
Netaji Institute of Engineering and Technology
JNTU University
2012
64
Intermediate
Guntur Vikas jr College
Board of Intermediate
Andhra Pradesh
2008
65
S.S.C
Nagarjuna Residential High School
Secondary School of Education Andhra Pradesh
2006
63
SOFTWARE PROFICIENCY:
Languages : C, C++
Operating Systems : Windows XP
Web Designing : HTML,XML,CSS
ACHIEVEMENTS:
Stood First in Inter College Group Discussions.
Topic: The affect of cinema on the present generation
MAIN PROJECT:
Project: host to host congestion control for tcp
The Transmission Control Protocol (TCP) carries most Internet traffic, so performance of the Internet depends to a great extent on how well TCP works. Performance characteristics of a particular version of TCP are defined by the congestion control algorithm it employs. This paper presents a survey of various congestion control proposals that preserve the original host-to-host idea of TCP - namely, that neither sender nor receiver relies on any explicit notification from the network, starting with the basic problems of eliminating the phenomenon of congestion collapse, and also include the problems of effectively using the available network resources in different types of environments(wired, wireless, high-speed, long-delay, etc.). The proposed solutions focus on a variety of problems eliminating the phenomenon of congestion collapse.
PERSONAL SKILLS:
Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people diplomatically, willingness to learn team facilitator hard worker.
PERSONAL PROFILE:
Name : D. Divya bhargavi
Father’s Name : D. NagiReddy
Nationality : Indian
Date Of Birth : 07-oct- 1990
Languages Known : Telugu,English
DECLARATION
I declare that the information furnished above is true to the best of my knowledge and belief
Place: Hyderabad. (Divyabhargavi)
Date:
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