project management, project coordinator, analyst

EDWARD LINDSAY JR., PMP

***** ******* ***** ***** • Houston, TX 77068

Mobile: 703-***-**** • Email: ******.*********@*****.***

A results-driven, proactive project manager with over thirteen years of professional experience in project management, strategic planning and engineering analysis.

SUMMARY

Exhibits strong decision making and problem solving skills.

Adept at successfully managing and prioritizing multiple tasks in a high-paced environment.

Demonstrates effective oral and written communication skills by producing high quality deliverables, facilitating/leading meetings and delivering presentations before project team and executive leadership.

Proven excellence in customer service, ability to establish/maintain strong stakeholder relationships and successfully manage client expectations.

Successfully maintained Top Secret clearance performing project work for US Government clients.

PROFESSIONAL EXPERIENCE

FABRICS & MORE, Houston, TX May 2015 - Present

Store Manager

Oversee day-to-day store operations by directing sales floor activities, assisting customers with fabric/upholstery needs and managing the upholstery workshop.

Supervises 10 employees, consisting of salespeople, logistics staff and workshop personnel.

Prepares and manages staff schedule, workshop production schedule and furniture pick-up/delivery schedule.

Creates sales invoices using QuickBooks, collects customer payments and generate customer work orders.

Routinely demonstrates customer service by addressing and resolving customer concerns, providing work order status, and building good customer rapport for repeat and referral business.

Orders upholstery supplies and materials, performs inventory control, maintains expense logs and audits supplier billing invoices for accurate payment.

Conducts bi-weekly audit of completed work orders and calculates upholstery labor revenue to support payroll for workshop personnel.

Handles cash, reports daily sales and closes register at end of business.

ONESOURCE BUILDING TECHNOLOGIES, Houston, TX Sept 2014 - Mar 2015

Director of Operations

Directed and managed four Operations Teams, totaling 25 staff.

Used the PhaseWare© IT workflow ticket management system to assess scheduling, install/maintenance activities, ticket escalations and SLA billing for various IT infrastructure services delivered to customers.

Proactively engaged project managers during ad hoc and scheduled cross-functional meetings in order to resolve customer issues and support timely completion of workflow tickets.

Assisted the Project Management Office (PMO)/Change Management PM in development, implementation and enforcement of workflow processes and change management procedures across all projects.

FABRICS & MORE, Houston, TX Apr 2014 - Aug 2014

Workshop Project Manager

Prepares and manages workshop production schedule for upholstery and drapery work orders.

Reviewed sales invoices and generated customer work orders.

Contacted customers to provide work order status and schedule delivery/pick-up of completed items.

BOOZ ALLEN HAMILTON, McLean, VA Mar 2006 - Aug 2013

Division Task Manager (US Marine Corps Contract)

Directed and managed contract labor for a team of 14 consultants, supporting the Headquarters U.S. Marine Corps (C4)/Strategic Planning Division. Successfully managed a $4M labor budget.

Ensured high quality deliverables and successful completion of tasks within scope, schedule and budget.

Recruited, interviewed and selected qualified consultants to fill staff vacancies or work specific client tasks.

Defined work activities and developed the work breakdown structure (WBS) to support scope baseline.

Reviewed all deliverables for quality control and scope validation prior to obtaining client acceptance.

Prepared the team's monthly progress report summarizing tasks performed, meetings and deliverables.

Conducted review and earned value analysis of work performance reports. Explained variances to program manager and client. Implemented corrective or preventive actions when required.

Satellite Communications Analyst (US Marine Corps Contract)

Served as database manager and working group representative for satellite resource allocation requirements supporting the Marine Corps' satellite communications (SATCOM) network architecture.

Delivered real-time customer service to Marine Forces with ordering, circuit activation and deactivation of GPS, Iridium and Inmarsat satellite communications equipment/services.

Drafted official Marine Corps policy and instructions pertaining to GPS and Iridium operational use.

Prepared and presented executive summaries, position papers and MS PowerPoint presentations.

Satellite Systems Analyst (DISA Contract)

Supported the Defense Information Systems Agency/Gateway Operations Division (OP6), tracking projects with IP SATCOM capabilities and equipment scheduled for integration into satellite gateway facilities.

Performed compliance analysis of the Agency's gateway responsibilities with DoD policy.

Managed administrative planning, stakeholder coordination and conference execution/close-out activities for hosted and off-site stakeholder Working Groups. Created and presented MS PowerPoint presentations.

Lead Capabilities and Requirements Analyst (DISA Contract)

Supported the Defense Information Systems Agency PMO, analyzing mobile satellite services (Iridium, Inmarsat and other L-Band) and end user equipment funded by Military and Civil Department customers under the PMO's existing service contracts.

Created an MS Excel workbook to maintain inventory and status for 8000 active, discontinued and emerging mobile satellite services.

Implemented plans and procedures to modify the DISA IT service procurement system to support the migration of existing services and ordering of emerging services under new PMO contracts. Participated in testing the modified procurement system to ensure data integrity and correct system functionality.

ODYSSEY SYSTEMS CONSULTING GROUP, Arlington, VA Mar 2003 - Mar 2006

Satellite Systems Analyst

Served as GPS subject matter expert for HQ U.S. Marine Corps (C4), Strategic Planning Division.

Communicated with Combatant Commands and subordinate units to maintain accurate inventory and knowledge of GPS mission requirements.

Analyzed GPS capabilities and reviewed Position, Navigation and Timing (PNT) policy for impact to the Marine Corps' acquisition plans, current operations and mission requirements.

Prepared and presented executive summaries, position papers and MS PowerPoint presentations.

EDUCATION & CERTIFICATIONS

Project Management Professional (PMP) Certification - Feb 2014

Bachelor of Science in Electrical Engineering Technology - May 1998

Virginia State University, Petersburg, VA

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