Customer Service Assistant
Resume:
*******@********.**
October 27, 2015
Dear Hiring Manager:
It is with great enthusiasm that I submit my application for the position of Phone/Data Entry Assistant for MacEwan University. As a marketing degree holder with nearly two years of professional experience, I know my diverse skills and qualifications will make me an asset to your existing team of professional. As you will see from the attached resume, I’ve built my career in a variety of roles and industries between Edmonton and Hong Kong. I’m not only used to wearing many hats, I sincerely enjoy it; I thrive in an environment where no two work days are exactly the same. Currently I work as a receptionist/admin support at the Government of Alberta Disability Services. My main duties include responding to clients/service providers inquires via phone and emails, data entry and mail distribution. My previous experience at La Maison Simons as a customer service office associate has helped me improve my skills in leadership, allowed me to gain organisational skills, and has provided me with extensive knowledge of how to upsell services and goods to potential clients. I am also responsible for processing the company’s daily deposit and act as a personal assistant for the store director and the HR Director. In addition to being flexible and responsive, I’m also a fanatic for details – particularly when it comes to presentation. Throughout my school years I got myself involved in roles that are Marketing-related. From 2012-2014 I had the honor to be the VP Marketing for the University of Alberta Photography club. After advertising and getting our name out there through social media, email, posters, pamphlets, and all sorts of events, we were able to increase the number of members by 30%.
In closing, I am thrilled at the possibility of being involved in your team, and would love the opportunity to meet with you and discuss the value that I can bring to your company. I appreciate your consideration and look forward to hearing from you. Should you have any questions or require additional information please feel free to contact me via email *******@********.**.
Warmest regards,
Dani Yu
DANI YU
*******@********.**
22109 98A Ave,
Edmonton, Alberta
T5T 4P6
OBJECTIVE
To obtain a full time position which offers a professional working environment and enables me to utilize my talents and continue growing while meeting the cooperation’s goals.
EDUCATION
Bachelor of Commerce, Marketing Major
University of Alberta School of Business, Edmonton, AB June 2014 Alberta High School Diploma
Harry Ainlay Senior High School, Edmonton, AB May 2010 SKILLS
Microsoft Office (PowerPoint, Word, Excel)
Confident with the development and delivery of presentations
Capable of working independently and as a member of a team
Proven ability to meet deadlines
Language Proficiency
- Fluent English, Native Chinese, Intermediate Korean EXTRA-CURRICULAR ACTIVITIES
2012 - 2014
VP Marketing University of Alberta Photography Club Design Team / Photographer Pale Vista (Student Run Marketing Club) Candidate Rocky Mountain Business Seminar (RMBS) WORK EXPERIENCE
Front Desk/ Administration Support Government of Alberta Current
Communicate effectively with colleagues and service providers via phone and emails
Provide resourceful and accurate information
Arrange meetings
Keep work area clean and organize
Customer Service
Office Associate La Maison Simons 2014 - 2015
Responsible for processing the company’s daily deposit
Communicate efficiently via telephone and emails with customers
Inventory management
Process transactions in a timely manner
In charge while manager not present
Barista Starbucks 2013 – 2014
Created a great customer experience with prompt service, quality beverages and products
Maintained a clean and comfortable environment
Assisted with new employee training
Cash handling
Telephone Interviewer University of Alberta
Population Research Laboratory 2012
Conducted in-depth surveys through phone calls on behalf of the Government of Alberta and other non-profit organisations
Surpassed suggested quotas by 10%
Marketing Assistant Makey Fashion Ltd.(HK) 2011
Developed skills in scheduling, preparing and organizing documents, and stocking merchandise
Assisted clients with orders, questions, and follow-ups Sales Associate Elite Clothing (HK) 2008
Created a sophisticated customer experience by providing prompt service and assisting shoppers
Developed skills in sales and cash handling
Successfully reached sales goals each month
Administrative Assistant Nickson Leather Ltd. (HK) 2007
Developed skills in organizing documents
Assisted clients with questions
VOLUNTEER EXPERIENCE
Color Me Rad 5K July 2013
Santa Anonymous Gift Wrapping November 2010
The MS Walk May 2010
INTERESTS / HOBBIES
Photography, badminton, and crafts in my free time. REFERENCES
Available upon request.
Contact this candidate