Customer Service Engineer

Edmundo Gonzalez

**/**/****

Mechanical Engineer in manufacture & Design.

Address:

Tacana 195

Fracc. Real del sol 2

Saltillo City

Coahuila State

Mexico, CP 25016

Cell phone: 044 (844-***-****

*******-********@*******.***

OBJECTIVE

Collaborate in a worldwide company to develop my knowledge and to grow up professionally

EDUCATION

Mechanical Engineer

Titled on February 1999

Auditor certified for ISO/TS16949: 2009

Six Sigma Green Belt Certified

AIAG Core Tools Certificate by Eduxei

ANPQP Certificate by ITESM

Customer Specific Requirements by AIAG & ISO/TS16949.

GD&T certified by ITESM

FMEA by Research Center on Chemical Applied

Technical problem analysis by Eduxei.

7 habits certificate by Stephen Covey

E X P E R I E N C E

Quality Manager Shiloh Industries

August 2015 – Current Job

Manage the quality KPI s: e-PPMs, I-PPMs, cost of poor quality, all audits compliance & calibration compliance.

Manage pre-production validation package for Customer approval: PPAP.

Lead the BIQ-S implementation

Ensure the divisions and vendor’s quality system consistently meets or exceeds customer regulatory requirements, ISO/TS-16949 and other automotive customer specific requirements.

Lead the sustainment of quality culture throughout the entire value chain.

Monitor the customer scorecards: GM, Ford, Nissan, Faurecia, Tenneco and intercompanies

Coordinate the development of APQP with the projects engineer.

Lead containment, root cause analysis, corrective, and preventive actions

Train and mentor other associates and suppliers to perform effective problems solving using standard tools (8D, DDW, 3L&5W, A3, etc).

Manage the divisional quality matrix, cost of poor quality to achieve business goals and optimize return on investment.

Lead the foundation of the new shiloh production operational system

Maintain strong communication with customers, internal management team and vendors to ensure quality level is meeting expectations.

Responsible of quality laboratory (CMM, measurement devices, checking fixtures, etc)

Quality Manager ThyssenKrupp

Steering Columns

November 2014 – July 2015

Manage the quality KPIs: PPMs, quality costs due to containment, scrap, warranty.

Organization: 10 quality engineers, 5 quality technicians, 12 inspectors.

13 customers such as Audi, VW, BMW, Ferrari, Porsche, GM, Ford, Nissan.

Customer representative for customers.

Coordinating the interface between the plant quality and suppliers.

MSA, SPC implementation and follow up responsibility

Mangement of 3 laboratories: functional & life testing’s, material analysis, & measurements (CMM, Faro Arm, Gages, checking fixtures)

Coachof the quality engineers.

Coordinating and following up the activities of the quality department guaranteeing the achievement of goals.

Supporting and monitoring the productive processes, complying with the operating standards and instructions to guarantee the SQDC compliance.

Coordinate and to make sure that the specific requirements of the customers are complied with.

Preventing manufacturing of a non-compliant product by means of coordinated actions with the rest of the areas.

Making sure that the product delivery and /or customer service comply with the customer’s requirements.

Collaborating in the definition of the objectives of the Company and communicate them to the staff

Coordinating and following up detection of personnel development opportunities and training program of quality engineers. Evaluating quality engineers performance in order to verify the objectives are met.

Coordinating tas champion the Six Sigma Projects.

Manage the reduction of containment costs in plant

Reduction of RPPM and IPPMs

Supervise the quality supervisors.

Support to the QEs on conference calls with costumers

Product Engineer Senior Johnson Controls

Automotive Interiors

November 2010 – July 2014

New products implementation and products engineering changes.

Responsible for the APQP follow up

Gate Workbooks for Launch programs.

BOM Load and BOM reviews.

Lead the molds transfer and launch of new products in visors, overhead consoles and plastics areas.

Expertise in customer requirements and product specifications.

Implementation of the resins regrind for launch programs,

Cost savings through design changes to eliminate rework and quality containment costs.

Manage the engineering levels and drawing revisions in conjunction with US corporative. Integration of the costs due to engineering.

Quality Engineer Senior Johnson Controls

Automotive interiors

April 2006 – October 2010

Prepare the PPAP’s for different customers: Nissan, Honda, Toyota, GM, Ford.

Application of AIAG requirements (APQP, PPAP, MSA, SPC, PFMEA)

Application of Problem Solve Techniques (8D s, 5 steps, PSD, 7D s, A3 form)

Implementation of Business Key Indicators (Pareto, Trend Charts, MEQ)

Application of SQAM documents as per Toyota requirements (QIR, QPR, PCR, etc)

Perform Product Audits

Perform Process Layered Audits

Lead the capability studies, SPC for functional items and part performance

Coordinate the Run at Rate trails

Coordinate with manufacture engineer the Poke Yokes and proofing-error gages.

Simultaneous Development Team and Launch Meetings

Lead the corrective actions

Customer Service for 15 customers assigned (Toyota, Honda, GM, Ford, Visteon, Grupo Antolin, Nissan, Subaru, Magna)

Keep the PPAP updated for regular production and service parts

Appearance manual for cosmetic parts

Lead the ISO/TS16949 audit in injection molding area.

Coordinate corrective actions with suppliers of colorants and resins.

Validate new colorants with OEM customers in parts molded.

Present corrective actions to customers on customer sites

Coordinate sorting activities in plant

Reduction of containment costs.

Reduction of RPPM and IPPMs

Supervise the quality criteria at manufacture plant.

Coordinate the inspectors and quality supervisor’s activities.

PPAP Coordinator Johnson Controls

September 2005 – March 2006

(Michigan plant)

Prepare the PPAP’s for different customers: Honda, Toyota, GM, Ford, NissaN

Support an injection molding plant transfer from Michigan USA to Coahuila, Mexico.

Build the PPAPs for 250 molds of plastic injection.

Support production ramp up of new injection molding plant at Mexico.

Presentation of the AAR parts to customers due to tools transfer.

Supplier Quality Engineer Johnson Controls

Automotive Seats

August 2001 – August 2005

Supplier assessments audits on supplier plants

Coordinate production trail runs, run at rates,

Reduction of Suppliers PPM and sorting costs

Apply chargeback cost to suppliers,

Supervise the incoming inspection auditors

Manage the quality roadmaps of suppliers

Manage the quarantine area for parts rejected to suppliers

Implement incoming inspection instructions

Quality alerts for incoming inspections

Verify corrective actions on supplier plants

Conduct quality review meeting with critical suppliers

Quality Analyst TDS Automotive

Doorpanels/Cockpit Mondeo

September 2000 – December 2000

Problem Resolution techniques (8Ds)

Support the quality engineers on the APQP,

Update the PFMEA

Monitor the SPC indicators

Support to implement the MSA for new products and new fixtures

Proofing-error gage implementations

PPAP for engineering changes and prototypes

Q1 Certificate support

SKILLS

Automotive Requirements: AIAG core tools: PPAP, APQP, PFMEA, SPC, MSA, GM9000, Q1 Ford, ISO/TS 16949. SQAM

Statistical Skills: Capability studies, Gage R&R, Graphs: p, np, c, u, X-R, I-MR, DOE, Trend Charts, Run Chart, Green Belt Certification.

Application of the 7 Quality tools: Cheklists, Pareto Chart, Scattergram, Histogram, Run Chart, Control Charts, Ishikawa diagram

Application of Quality Problems Solve:

8Ds, Chrysler- 7Ds, 3L5W, GM 5 steps, Drill deep: 15-steps, Toyota A3 form, Honda 5P, DMAIC

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