Sales, Customer Service, Microsoft Excel, Word, PowerPoint, Visio, l

CHRISTINE HESS

**** *-*/* **, Berwick, PA *****

Cell: 570-***-****

Email: ***********@*****.***

SENIOR – ADMINISTRATIVE ASSISTANT

EXPERIENCE

February 2015-Present FSA Williamsport, PA

Legal Assistant/Data Analyst/Docketing Technician

40 hours per week full-time contract position at USAO Work with five paralegals and attorneys on completing the following to ensure work load is kept up-to-date:

Close cases by preparing appropriate forms for attorney signature and case completeness, update case view and prepare case covers and update prisoner data base as well as update the folder in Microsoft Word.

Prepare litigation hold reminder letters for Bureau of Prison signature.

File motions, briefs, certificates of service, etc. in PACER district court filing system.

Redact medical records for attaching to motions and briefs as well as any other documents required.

Prepare indexes for briefs utilizing Microsoft Word.

Update case view and case covers with electronic filing notices from district court on status of cases.

Download documents from Lexis/Nexis Courtlink & Pacer on new habeas cases; dockets, petitions and orders to show cause as well as any other pertinent information listed on the docket.

Type discovery; interrogatories, production of documents and admissions.

Open cases by preparing appropriate forms and printing documents needed to insert in case file.

Transcribe video in preparation for filing motions, briefs etc.

Scan, copy, fax, email, mail and prepare mail for appropriate mailing with postage and certified issue.

Research data on internet to complete projects.

Create charts/tables for projects as needed.

Prepare Microsoft Outlook reminders on dates that litigation letters are due to be sent and returned to/from BOP counsel.

Any other task as needed.

2013-February 2015 Blue Cross NEPA Wilkes-Barre, PA Senior Administrative Assistant

40 hours per week full-time with overtime as needed

Prepare Sr. Director of Clinical Operations for his/her daily events.

Event Planner for staff of ninety.

Coordinate meetings as requested by managers in department and Sr. Director.

Prepare monthly reports on Medical Director’s review statistics by category.

Screen calls for Sr. Medical Director, Sr. Director and Vice President/CMO.

Lead back up for Senior Executive Assistant ensuring Vice President/CMO and Sr. Medical Director are prepared for meetings as well as get to meetings in a timely manner.

Handle all phone calls in relation to peer-to-peer requests for the Medical Director, ensuring the nurse reviewer has the case file to review with the Medical Director for Utilization Management needs.

Train new personnel as needed.

Create power point presentations for committee meetings.

Prepare materials to present as committee meetings; agenda, committee reports etc…

Transcribe committee minutes for executive meeting review. 1989-2006 Berwick Offray LLC Berwick, PA

Administrative Assistant-Supervisor

40 hours per week full-time with overtime as needed

Worked with National Sales Manager on $10+ million account base. Presenting product line at trade shows and customer events and demonstrating how new products fit into the customer’s needs.

Supervised, interviewed and trained administrative staff.

Coordinated travel arrangements for sales staff on a daily basis.

Event Planner, planned yearly sales meeting for outside national sales representatives and internal meetings.

Computer literate in Microsoft package: Access, Excel, PowerPoint, Word, AS400 and Publisher to create price lists, budgets, expense reports, flyers etc.

Travel savvy flying and driving to trade shows and customer annual sales meetings to present product line.

Implemented new products into market.

Creativity skills for planning sales calls, sales meetings, and trade shows to create price lists, flyers, sell sheets, catalogs and presentations.

Communication skills essential for working with customers, field sales representatives and key internal personnel like but not limited to customer service, order processing, costing accounting, credit and upper management.

Worked with Director of Sales on managing a division of four National Sales Managers and supervision of four administrative assistants to implement a sales plan and carry it out for the year creating an even flow of work to meet the goals of the company.

Assisted company in non-profit events (i.e.; United Way Campaign, American Cancer Society in Relay for Life and company picnic donations for decorating and giveaways)

Worked independently while the sales director and sales managers traveled relating important details to all departments to fulfill customer needs. (i.e.; costing for new products quotations, samples, manufacturing to expedite and check on shipments and credit to release orders.) July 2006-July 2010 Verizon Bloomsburg, PA

Consumer Sales & Service Consultant

40 hours per week full-time with overtime as needed

Specialization with inbound residential telephone customer service calls.

Earned sales award for top 100 in Mid Atlantic region for overall sales for internet, phone and television product and accessories winning a trip to the Bahamas.

Won a quarterly sales digital subscriber line contest winning a trip to New York City.

Sell and process orders for new services; phone, internet and television based on the needs of the customers.

Process adjustments for service orders due to lost service in lieu of weather conditions and or dissatisfaction of products provided and to maintain/save the customer from the competitor. February 2011-May 6th, 2011 McCarl’s Berwick, PA

Fatigue Clerk

40 hours per week for 1 month of training then 84 hours per week for 1 month 12 hours per day 7 days a week during standard outage – temporary position

Temporary position for contractor working for the PPL outage.

Prepared force reports on staff status using excel spreadsheets; incoming and outgoing. August 2011 – November 2013 Geisinger Bloomsburg & Wilkes-Barre, PA Patient Access Representative

40 hours per week with overtime as needed

Using EPIC System to register, check-out and make appointments for patients.

Answer phones and schedule appointments for patients to be seen and send messages to physicians for advice.

Any other tasks as assigned (i.e.: faxing, copying and scanning documents). EDUCATION

Misericordia University Dallas, PA 3.38 GPA

Bachelors Degree in Business Administration with Minor in Marketing Luzerne County Community College Nanticoke, PA 3.039 GPA

Associates Degree in International Business

Star Technical Institute Kingston, PA

Paralegal Diploma

Berwick Area Senior High School Berwick, PA

High School Diploma in Business

ACCOMPLISHMENTS

Developed a tracking system for sales, customer service and order entry to log quoted products when a sales manager gave a price to a client so the price was seen by the appropriate departments avoiding future credits and or upset by a customer.

Won sales award for top sales in Mid Atlantic for corporate product line.

Won quarterly sales award for highest ranking digital subscriber lines sold.

Won status of place of honor on The Dean’s List for fall semester at Misericordia University 2003.

Soroptimist International treasurer for Columbia County 2002, focus of organization is to make a difference for women.

1005 E 4-1/2 Street • Berwick, PA 18603 • Phone Cell 570-***-**** Email: ***********@*****.***

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