ZORYANA POPIEL
**** ******* ****, ***********, ** L5G 4K2
416-***-**** *******.******@*****.***
PROFILE
A dedicated individual that is able to assist others while challenging and expanding my knowledge and understanding of the task at hand. A person that is able to work with a team and independently. A person that is respectful, trustworthy, hard working and able to multi-task. Being professional with clients/employees as well as having good business etiquette, excellent telephone manners, friendly and polite. Proficient with MS Office products; Email/Outlook, Word, Excel. Experienced in working in fast paced environments. Acted as key resource to my peers for the business to operate smoothly.
WORK EXPERIENCE
Assistant/Administrator Studio pH May 2014-Present
Involved in implementation of new Point of Sale System
Managing client invoicing and bill payment
Organizing events, renting chairs, plates, cups. Raising money for fundraisers
Responsible for purchasing and procurement of all salon products
Key Achievements:
Managed workload and bookings for all stylists via Point of Sale System, increasing salon efficiency
Implemented system for reminder calls to clients, resulting in fewer missed appointments
Front Desk/Receptionist/Clerical Maritime-Ontario September 2013-April 2014
Greeted and registered all client visits
Scheduled internal meetings and maintained staff calendars
Accounts Receivable, processed and entered cheques/credit cards into computer system. Used Truckmate and Oracle Programs
Coordinated mail and courier services with various vendors – Purolator, Canada Post
Ordered office supplies
Prepared, organized, scanned and sorted files
Stylist/Reception Michael’s Hair Body Mind December 2010 - May 2013
Answered phone calls, responded to inquiries, greeted clients
Identified and resolved client problems while ensuring exceptional service and resolution
Maintained the organization and cleanliness of stock room, sales floor and work space
Records Processor Manulife Financial July 2005 – October 2007
Coordinated, set up, and maintained order with filing system
Administrative role that included organizing, preparing and sorting insurance files for insurance brokers
Distributed faxes, mail and policy files internally
Performed data entry operations into the system using Kicks/Mnet Program. WPM:45
EDUCATION
Certificate – Hairstyling Marvel Hairstyling School 2006
References available upon request
ZORYANA POPIEL
416-***-**** *******.******@*****.***