Customer Service Sales

ANNA RAMOS

PROFILE

A dynamic, energetic, and hardworking resourceful manager; who is comfortable leading personnel in running a smooth office. Highly experienced and Resourceful in 7+ years in Accounting, Payroll, Administrative / Management, Budgets; 4+ years in Advertising Sales/ Oil & Gas experience. Adaptive to new industries and improve overall work flow. Having ownership in being proactive and flexible in a high stress multi tasked office able to deliver exceptional work ethic and proven to result in successful business outcomes. Seeking a rewarding role with a strong company that will fulfill my true potential. Fluently speaks English and Spanish. EXPERIENCE

CORPORATE REVENUE COORDINATOR, GLOBE ENERGY SERVICES, MIDLAND, TX 03/2014- 12/2014 Compile and analyze revenue information for company and review company billing practices to ensure invoice accuracy and proper revenue recognition. Review ledger for outstanding accounts and contacts clients to initiate collections. Conduct revenue forecast analysis and presents findings to senior management. Manage top 50 customers in aging; creating, sending and managing aging reports to senior management. Kept the top 50 accounts under 13% overall over 90 aging. Accessing new vendors to be verified by the Secretary of State, whilst managing credit line. Overall management in service locations for all of the company; AR, payment processing, collections. Initiated meetings with vendors to ensure good payment standing for the company. Provide training for coding and processing to billing department, act as liaison for company for top vendors. Managed receivables for all services locations: Well, Fluid, Completion, Tank and pipe to ensure payment. BUSINESS ACCOUNT EXECUTIVE, SUDDENLINK COMMUNICATIONS, MIDLAND, TX 01/2014- 03/2014 Sell all product lines including, Digital Phone, Digital Cable, High-Speed Online service, and other new and innovative products as they are launched. Display all point of purchase materials and re-order equipment inventory and supplies. Enter sales orders, schedule install appt. and process equipment transactions for self-installations utilizing Salesforce. Provide exceptional customer service relevant to inquiries. CRC MARKETER / OFFICE MANAGER, FAMILIA DENTAL, ODESSA, TX 01/2013-12/2013 Business Management, Supervise activities performed in all work units in an office, implementation of procedures, handles all staffing issues for all staff. Keeps all issues and office business strictly confidential. Handling staff recruitment and appraisals. Case Management and Processing, Records Management (collection and reporting of statistics). Managing patient accounts (billing, posting payments), Communicating with various insurance companies on a daily basis. Responsible for P/O’s and Accounting (Receivables, Payables, Collections), Coordinates Financial Arrangements with patients, Engineer doctor and hygienists schedules (multi practice) and other managerial office duties. Coordinate meetings and events, maintain office equipment, and ensure all health and safety policies are observed. Comprehensive knowledge of equality and diversity issues, carrying out appraisals, management performance and disciplining staff. ACCOUNT EXECUTIVE, KMID BIG 2 MIDLAND, T X 10/2012- 01/2013 Increased Customer Retention and renewal opportunities. Handled business to business collections – resulting in customer retention and overall increased revenue from cancelled and passed due accounts. Consistently achieved goal in monthly Collections, Retention Sales goals, customer service and quality. Handled complex customer issues and requests, achieving increased sales and customer satisfaction. 100% sales – Heavy phone contact incoming and outgoing. Heavy Internet usage. AP/ OFFICE ADMINISTRATOR, EOR OPERATING, MIDLAND, TX 10/2011-10/2012 Receive, Prepare and Scan vendor invoices and process invoices for Payment. Account Management to include AP/AR. Filing, updating contact information, office supply ordering, taking inventory. Maintain all copiers and printers, organizing and planning events, and validate certificates of insurance. Overall management in resolving questions accurately, and diversity issues. Procurement assistant in OCD and BLM- submit and correspond online. Help in Production department getting the monies and companies for drilling, and maintaining well files. High energy and initiative presented, recognized for ability to build relationships with key vendors and complete large load of invoices in competitive time. Accompanied management in Production and Regulatory. Heavily involved in the reconciliation of various vendor account issues. Informed concerning payment status and resolving credit holds. Processed ledger processors in accounting for a smooth end of month budget. ACCOUNT EXECUTIVE, M R T, MIDLAND, T X 06/2006-07/2009 Sell advertisement to residents and businesses, acquired new accounts, retained and ensured the proper functioning of existing accounts. Reached 125% sales quota for ad sale through new clients and building relationships. Proven success increasing revenue potential with each new project approached. Provide credit management, approve new accounts, and collect past due billings. Increased new ad sales revenue by 50% in the first year.

MARKETING OIL FLOW EXEC/ACCOUNTING ADMINISTRATOR, WOOD GROUP ESP, MIDLAND, T X 03/2004 – 06/2006 Insert data daily from technician shoots digital fluid levels, gather well data, record electrical readings, verify proper electrical safeguards, and ensure control settings. Collect well data, Design Variable Rate test, and Production data evaluation. Create books of data analyzing how each well tested, bind and gave to sales department. Track month to ensure proper function of well. Insert/ process time into Payroll database. Process monthly accruals, payables, receivables and office supply/equipment needs. EDUCATION

MIDLAND COLLEGE, BUSINESS ADMINISTRATION, 2004-2005; 2009 –2011 SKILLS

Mastery of Microsoft Office programs (Word, Excel, PowerPoint, and Access) Operating systems; Windows, Mac OSX, NetSuite, Synergize, Cortex, Oildex, BOLO, Citrix, OSI, Strata, Patterson, Eaglesoft, One Entry Soft, ADP; QuickBooks. Salesforce. Excellent phone etiquette, rapid learner, computers, online Marketing and social networking. Not afraid of cold calls. Phone: 432-***-**** Email: ********@*****.*** Address: 1200 W Washington Ave Midland, TX 79701