Power Customer
Resume:
STEPHEN PULLEN
Suwanee, GA ****4
***************@*****.***
PROFESSIONAL SUMMARY
Experienced in successfully managing multiple projects simultaneously. Excellent ability to express ideas and information effectively – verbally and in writing. Experienced in interacting with all levels of management – customer and internal. Creative – successful in using imaginative methods to educate and inform using artistic and publishing platforms. Focused and consistently successful on quality, customer satisfaction, and team interaction.
CORE QUALIFICATIONS
Broad IT knowledge, CRM systems, Microsoft Excel, Access, Outlook, Publisher, Word, Power Point, Visio; Adobe Acrobat, Photoshop; AutoCAD; AT&T “Ask Yourself” & “Supplier Awareness” training, Telecommunications Technical Practices, Command Tower, Electronic Job Folder (EJF), ERMA, BTAS, Telephone Equipment Orders (TEOs), Methods of Procedure (MOPs), TL9000; Social Networking, Website Construction; Artistic
PROFESSIONAL EXPERIENCE
AW Consulting (6/2013-2/2014)
Telecommute Social Media Marketing Associate & Recruiter
Nixon Dedicated Services, Lawrenceville, GA (4/2007- 1/2013)
Detail Equipment Associate
Provided support for the addition, removal, or modification of generators and other network supporting equipment in AT&T and Verizon central offices (PSTNs & MTSOs).
Other Duties and Responsibilities:
Marked up office plans to reflect work performed in central office environment (i.e. floor plans, site plans, cabling, grounding, and lighting plans (AutoCAD)).
Created or modified equipment drawings and wiring diagrams for TCP/IP, monitoring, & power systems.
Provided CAD drawings for outside plant underground cabling and conduit, generator enclosures, fuel tanks and support structures.
Updated electrical one-line drawings. Created AutoCAD drawings from design sketches.
Tracked projects in Microsoft Access (Project Tracker) & Excel. Generated reports.
Interfaced with customer and outside workforce to resolve issues.
Produced a high quality product with on time delivery consistently.
Engaged and reported in job status meetings. Consulted in business review meetings.
Sat on Safety Committee. Wrote for the company safety newsletter. Created & edited Nixon Dedicated Services quarterly performance and information newsletter.
AFL Network Services, Duluth, GA (12/2000-7/2005)
DC Distribution Specialist
Lucent Technologies, Atlanta, GA (9/1996-12/2000)
Equipment Technical Associate
Think Energy Group, Norcross, GA (2/2006-1/2007)
Recruiter
EDUCATION
B.S. Physical Science; Southern Connecticut State University 1992
TECHNOLOGY EXPERIENCE
Laboratory:
Fiber-Optics Lab: Far-field distribution of single-mode fibers, Mach-Zehnder Interferometers, analysis of effects of pressure, temperature, etc. on fiber optical data transmission; Advanced physics lab
Surface Science Lab: Lab setup, Low Energy Electron Diffraction, Crystal Sputtering, Auger analysis, Perkin-Elmer high vacuum system
IT Power Equipment:
Battery Strings, DC Power Plants, Battery Distribution Fuse Bays, Rectifiers, Inverters, Converters; Data Gathering Units (DGU's), Galaxy Monitors, ADC & Hendry Fuse panels
IT Transmission Equipment:
Alcatel DSLAM, Tollgrade DMU, DMX, CISCO 15454, Optelian OMS-519, DDM-2000, DSX-1 & 3, LGX, JDSU, Densemount Shelves, Canoga Perkins 9135, COWAN, Fujitsu FLM-150, Patch panels, D4, Channel Banks, DACS 1, 2, 3 & 4, NCOE, Echo Cancellers, IU Test Pool, DMACS Sense Nodes, Cisco Routers, Disaster Recovery Trailers. Power Assurance Technology (P.A.T.)
IT Industrial Power Generation Equipment:
Kohler Engine/Alternators & Enclosures, Incon TS-1001 Fuel Monitors, Onan ATS, DECIII+, DEC340, & DEC550 Digital Engine Controllers, PM340 Power Monitors, Lamarche Battery Chargers, Engine Alarm Panels
Miscellaneous: Hilti & 3M fire-stop, Iron & Framework, Htaps, Ctaps, Grounding, conduit, Cable Racking, Engine Enclosures, Ground Bars, IP, COWAN, Remote Monitoring, PAT
Computer Languages:
Pascal, FORTRAN
Mainframe computer operations:
VAX/VMS
IBM AS/400
Artistic:
Adobe Photoshop, Oil Painting, Drawing, Sculpting, Wood Carving
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