Customer Service Manager

Steven Holmbeck

Objective

To obtain a position with your team and move up into higher management.

Work Experience

April 2014 - to Present

Hospital Shared Services (HSS)

Saint Joseph hospital

Denver, CO 80218

Job Title: Security Officer

Conduct patient assists to help at risk patients; this would include watching patients and building a rapport with them in order to prevent them from hurting themselves or others.

Assist Medical staff with high risk patients

Provide the best possible customer service to all those who enter the hospital

Write reports on incidents that take place within the hospital or in the various buildings within its campus.

Deal with high stress situations to create the safest environment possible.

Assist in fire drills, code black drills, code silver drills, code pink drills and many other safety drills in the hospital

Deal with Denver Police whenever necessary to maintain a safe environment

April 2013 – April 2014

Black Jack Pizza

Aurora, CO 80012

Job Title: Assistant Manager

Manage and organize a team of up to 10 persons so that they produce a quality product with customer satisfaction at heart.

Insure that all customers are satisfied and all their needs and concerns are taken care of.

Assist in setting up product and material orders and organizing store inventory to help prevent loss.

Organize daily sales and labor reports, and help set up and manage weekly work schedules.

October 2009 – April 2013

AutoZone

Denver, CO 80011

Job Title: Commercial Driver/Part Time Sales Manager

Take and deliver customer orders in a timely and professional manner.

Help organize and maintain many customer accounts and help expand the commercial department.

Resolve customer disputes to insure continued commercial business.

Help organize a team of 3 drivers, directing them to insure that they can deliver orders on time and provide the best customer service.

Complete end of day labor and sales reports to help keep the inventory of the store organized.

June 2011 – to Present

Army National Guard

Ft Lupton, CO 80261

Job Title: Infantry, Specialist

Maintain physical fitness and knowledge of Infantry skills.

Assist in platoon data entry and file organization.

Assist in managing a small team of 3.

Education

Community College of Aurora

Aurora, CO 80110.

Dates Attended: August 2013 – to Present

Majoring in Computer Science with emphases in Programming.

References

Computer Skills

Jorge Rosas – Denver Public Schools

Cell: 303-***-****

Angelo Rueda – Supervisor for HSS

Cell: 303-***-****

Daniel Aughenbaugh – General Manager for BlackJack Pizza

Cell: 303-***-****

Sargent First Class, Clayton – Platoon Sargent for 2nd Platoon Bravo Co1-157

Cell: 480-***-****

Programming Languages – C#, Visual Basic, C++, Java.

Microsoft Applications – Excel, Word, Power Point, Outlook.

Operation Systems – Windows 7, Windows 10.

Misc. – Understanding of computer hardware, including upgrading and repair. Basic understanding of networking and systems analysis.

About me

I am a hard working person with a strong work ethics. I have excellent customer service skills and can develop strong professional relationships. I am a great team member, because I can adapt too many environments and situations. Also, I have known through the years that only with a team will one be able to Succeed and break the limits of your goals. Through hard work I intend to move up into higher management and accede all expectations.

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