R A QU E L WA T K I N S
H U M A N R E S O U R C E S A D M I N I S T R A T O R
254-***-**** *****.******@*****.*** 91-1015 KaiOhee Street, Ewa Beach HI, 96706 E XP E R T I S E
Client Relations
Human Resources
Benefits
Federal Regulations
Department of Defense
Compliance + Auditing
Resource Management
Industrial Engineering
Occupational Safety and Health
Environmental Sustainability
Business Analytics + Metrics
Financial Clerk
Equipment Inspection + Inventory
Human Intelligence
Typing Speed > 50 WPM
T E CHN I CA L S K I L L S
Electronic Insurance Claim Software
Medical Payment and Invoicing
Microsoft Office Suite
MAC
Windows
Hazardous Material Regulations
PROF E S S I ONA L PROF I L E
With bold intentions to remain committed to the improvement of human resources administration, an exceptional will to learn and foster positive impacts within the federal government community exceeds the status quo. With over eight years of professional experience as a qualified benefits specialist, financial office assistant and supervisor in the United States Army, accountability, leadership, diligence and process-plan execution continue to inspire an exemplary-level of work ethic.
E XP E R I ENC E
HORIZONTAL CONSTRUCTION ENGINEER
United States Army Schofield, Hawaii JAN 2014 – APRIL 2015
• Prepared weekly inventory checks, safety and maintenance inspections, according to Federal Regulatory Standards.
• Conducted quarterly Safety Program Audits for transportation equipment.
• Demonstrated use of mathematical knowledge, such as radian measures, horizontal circles and co-ordinate geometry to measure and record information, regarding road safety.
• Built sustainable housing for local communities during deployments.
• Reconstructed and properly paved roads in Kandahar and Bagram, Afghanistan.
• Reassured all vehicles meet Road Safety Standards.
• Fenced in areas to build in safe environment.
• Calculated advanced mathematic equations to measure and record information regarding roads.
• Built community housing for locals during deployments. Experience Continued on Page 2
R A QU E L WA T K I N S
H U M A N R E S O U R C E S A D M I N I S T R A T O R 254-***-**** *****.******@*****.*** 91-1015 KaiOhee Street, Ewa Beach HI, 96706 AWARDS + C E R T I F I CA T E S
Army Achievement Medal
Good Conduct Medal
Employee of the Month
Top Collector
EDUCA T I ON
ASSOCIATES
BUSINESS MANAGEMENT
Central Texas College
May 2017
TAX PREPARATION COURSE
H&R Block
November 2015
ASSOCIATES
BUSINESS MANAGEMENT
Jackson State Community College
January 2008 – January 2010
E XP E R I ENC E ( CONT I NUED )
FINANCE CLERK NOV 2011 – JAN 2014
United States Army Schofield, Hawaii 2013 – 2014 United States Army Fort Hood, Texas 2011 – 2013
United States Army Fort Huachuca, Arizona 2011 – 2011
• Promoted to Squad Leader for demonstrating exceptional field expertise.
• Ensured accuracy and completion of Human Resource Requests, regarding marriages, children, divorce, separation pay, deployment leave and housing.
• Audited associate files, including working, medical and performance documents as defined by the Department of Defense.
• Established trusting relationships with United States Veterans and families. HUMAN INTELLIGENCE COLLECTOR
United States Army Fort Huachuca, AZ FEB 2011 – NOV 2011
• Spearheaded information for tactic preparation during deployment.
• Accompanied Platoon Sergeant and First Sergeant to daily leadership meetings and filtered information for the need-to-know use of subordinate soldier briefings.
• Independently provided refresher interrogation and communication tactic training to platoon.
• Monitored surveillance cameras to ensure secure work environment. ACCOUNT MANAGER AUG 2007 – JAN 2011
Portfolio Recovery Associates Jackson, Tennessee
• Investigated payment arrears within portfolios and coded debtors appropriately to best determine collection process.
• Identified quality adjustment requests, completed documentation packages and utilized company’s underwriting guidelines to approve requests.
• Managed collection efforts with high level of persuasiveness and professionalism.
• Negotiated payments, while continuing to build positive relationships with customers.