Customer Service Injection Molding

Alejandro Castro

***** ***** **** ***. *** Diego, CA 92126 619-***-**** ******.***********@*****.***

Objective

Seeking a Mechanical CAD Designer position where my interpersonal skills, on-site problem-solving skills and future development impact Company's excellence.

Education

San Diego State University December 2015 Bachelors in Science, Mechanical Engineering Major GPA: 3.742 Overall GPA: 3.363

Related Coursework: Solid Molding, Thermodynamic and Heat Transfer, Fluid Mechanics/Dynamics, Mechanics of Materials, Material Science, Mechatronics, Energy and Thermal Systems Analysis and Design, Solar Energy Conversions, Heating Ventilation and Air Conditioning (HVAC), and Automatic Control Systems.

Skills

Proficient in both Solid Works and Creo/Pro E design and Finite Element Analysis (FEA).

Interpersonal communication and technical writing skills.

Excellent leadership and management skills: Experience in management of over 50 employees.

Proficient and accurate with word processing (Word), spreadsheets (Excel), charting, flow charting, graphs and other Microsoft Office software.

Experience with water jet, milling machine and other machining equipment.

English as first language. Also fluent in Spanish.

Experience

Guest Arrival Assistant Supervisor May 2011 – Current

SeaWorld and Aquatica: San Diego, CA

Daily utilization of strong verbal skills to maintain excellent customer service performance at Guest Relations.

Guest Arrival Administrative team:

-Development and execution of new methods to track and follow up with team member attendance and Kronos infractions.

-Responsible for maintaining team member Kronos up to date for current and past pay periods.

-Utilized Team Member Management (TMM) to modify and revise weekly schedule for the Guest Arrival area.

Leader of the training team:

-Revising and writing Standard Operating Procedures for all areas.

-Utilizing positive attitude and communication to train new employees.

-Organize new employee training schedule with the use of Microsoft Excel.

Cash Control representative:

-Compose adjustments for cash shortages/overages.

-Established area variance budget reports.

-Conducted employee follow up on cash and procedural discrepancies.

3rd Shift Production/Quality Supervisor January 2014 – May 2014

Canyon Graphics IML Solutions: San Diego, CA

Completed onsite training of FANUC plastic injection molding press and 6 axis robot operation.

Implemented basic practice of Lean Manufacturing principles to improve production output.

Worked with production manager to optimize cycle time efficiency by improving robot and molding process.

Produced technical reports for production and quality with solutions to issues.

Conducted training for new employees on operation process and visual part inspection.

-Created visual aids as quality requirements for operators.

As a part of the First Article and in process inspection :

-Operated CMM for measuring plastic parts.

-Generated peel force testing to evaluate IML adhesion.

-Conducted resign moisture tests.

-Performed other dimensional evaluations using caliper and pine gauges.

Generated Inspection reports using Excel.

Contact this candidate