General Office Manager/Administrative Assistant/Executive Assistant

Dale Sellers

Hamilton, Ontario CANADA

Email: ***********@***.***

Objective

A dedicated professional with a detailed and accomplished track record of administrative, managerial, supervisory, customer service, and sociocultural analytical knowledge and experience, who is detail oriented, and strong in critical thinking and problem solving, seeks to contribute value to an organization as an administrative/executive assistant or office manager.

Qualification Highlights

Many years of technical, conceptual, and interpersonal knowledge/experience in administration, customer service, operations, human resources, management, public relations, finances, coordination, and product/service procurement.

Corporate culture knowledge and education that includes an understanding of cultural, historical, religious, ethnic, and social groupings.

Private and public sector experience in individual and team situations.

Proficient in coordinating intra and inter-organizational tasks and projects in office, warehouse, and manufacturing settings.

Expertise in demographic statistical analyses with a capacity for accounts management, project coordination, purchasing negotiation, and business development.

Advanced familiarity with Microsoft Office, Windows, QuickBooks, and SAP/ERP plus an ability to learn new software.

Skillful and resourceful in communications, report writing, filing, agendas, training, and presentations.

Excellent organization and time-management skills.

Proven ability to reason critically and objectively with the purpose to problem solve under pressure and apply logic.

Demonstrated managerial and leadership skills through consistent coaching, collaboration, and representation.

Education and Professional Training

Bachelor of Arts - Anthropology 2009 – 2013

McMaster University, Hamilton, ON

Studies in sociocultural anthropology, history, archaeology, and physical anthropology.

Developmental Course - Management Supervision 2009 – 2009

Seneca College, Toronto, ON

Concepts in effective leadership, planning, decision making, and staff management.

Developmental Courses - Construction Documents and Basic Construction Methods 2009 – 2009

Lambton College, Sarnia, ON

Principles on residential /commercial building construction methods and procedures.

Developmental Course - Business Administration 2008 – 2008

Seneca College, Toronto, ON

Management theory in an organizational corporate environment e.g. strategy and project management, etc.

Diploma (Honours) - Computer Programming for Business 1996 – 1998

DeVry Institute of Technology, Mississauga, ON

Programming, networking, system methodologies, database systems, data communications, security, and operating systems.

Employment History

General Office Manager April 2015 – present

Union Rewards Inc., Hamilton, ON

Providing leadership support to all personnel at the corporate head office including recruitment, interviewing, and training.

Responsible for all accounts at the local and national levels; responsible for meeting budgets and payroll.

Promoting the business by meeting clients and attending conferences, golf tournaments, and charitable events.

Transferrable skills: ability to oversee and coordinate all tasks and projects of a team; solving problems and acquiring resources; coaching and offering leadership to employees; and representing the President to all stakeholders.

Postal Clerk November 2014 – April 2015

Canada Post, HMPP, Hamilton, ON

Automated (MLOCR) and manual sortation/distribution of short long mail, flat mail, and packages.

Working as a shipper/receiver at company loading docks and staging areas

Working in other areas of the mail sortation plant as required.

Transferrable skills: good organization and time-management; ability of problem solve under pressure; customer relations; teamwork; and accurate, quality work.

Lead Hand May 2012 – November 2014

Special Event Rentals Inc., Burlington, ON

In charge of the carpet department including clients orders and liaising with the Warehouse Manager and President.

Worked as a shipper/receiver at company loading docks and staging areas.

Worked in other areas of the industrial warehouse/manufacturing environment as required.

Transferrable skills: ability to coordinate tasks and projects with other departments; good organization and time-management; customer relations; training of employees; teamwork; and accurate, quality work.

Office Assistant 2010 – 2011

Checkers Fun Factory Inc., Hamilton, ON

Planned and implemented health and safety policies and procedures.

Trained employees in regards to health and safety OSHA Level 2 requirements.

Processed WSIB injury/illness claims. Purchased raw materials, equipment, tools, and office supplies.

Prepared/managed administrative documents such as correspondences, spreadsheets, databases, presentations, and minutes.

Maintained logs on company vehicles and ensured that proper maintenance/repairs had been completed.

Transferrable skills: advanced administrative capabilities; demonstrated competence in health and safety; and skillful team coach with abilities in negotiation, training, representation, and leadership.

Waste and Recycling Consultant 2009 – 2009

Waste Systems Ltd., Oakville, ON

Sold waste collection and recycling services to commercial and industrial businesses.

Prospected new opportunities through use of sale tools such as cold calling, internet search, networking, and other sources.

Met with prospective clients and followed up with key decision makers within an assigned territory.

Transferrable skills: strong customer service skills through business development and building relationships with clients.

Office Administration 2009 – 2009

SENACA Seniors Day Program Halton Inc., Oakville, ON

Greeted visitors. Answered phones and gave messages to the staff. Helped in filing, faxing, and general office work.

Assisted staff to maintain the activities at the SENACA Seniors Day Program, and provided information to the public.

Assisted in planning and coordinating program activities by searching for volunteers and locating materials for seniors.

Transferrable skills: a multi-tasking administrative receptionist with experience in project coordination and public relations.

Purchasing/Collections Clerk 2008 – 2008

Colony Ratcliff Lumber Inc., Gormley, ON

Performed buying duties and prepared purchase orders. Made collections calls, and dealt with credit reports and agencies.

Researched new products to consistently meet customer needs. Negotiated pricing and product options with suppliers.

Maintained records of suppliers, customers, prices, inventory levels, and deliveries.

Prepared reports. Processed short shipments and damaged items. Calculated computer stock adjustments for cutting shop.

Transferrable skills: a responsible purchaser who negotiated cost savings with suppliers; familiar with collections activities.

Customer Service Representative 2005 – 2008

Colony Ratcliff Lumber Inc., Gormley, ON

Attended to customer inquiries in regards to building and construction methods and techniques.

Researched and ordered special order items.

Installed store displays designed to showcase specialty items and in-store promotions.

Transferrable skills: knowledge opportunities in corporate and public culture; and provided training to new employees.

Sales Associate 2003 – 2005

Colony Ratcliff Lumber Inc., Gormley, ON

Worked collaboratively with customers to resolve complaints and arrive at mutually agreeable solutions.

Accurately took sales orders and assisted in the education of customers in regards to product options.

Transferrable skills: capable of dealing with all types of customers and in handling difficult, unusual situations.

Consultant 1999 – 2003

Dale Sellers, Sole Proprietor, Gormley, ON

Provider of office administration and computer program services to improve overall business operations.

Offered services to small and medium sized contractors and renovation companies.

Corrected operating system, software, and network issues. Installed/repaired PC and laptop systems.

Transferrable skills: extensive experience in operating systems, office software, spreadsheets, databases, and networks.

Achievements and Awards

Dr. Harry Lyman Hooker Scholarship 2011

McMaster University

P.J. Ferguson Academic Grant 2012

McMaster University

University (Senate) Scholarship 2013

McMaster University

Dean’s List Honouree / Member of Golden Key International Honour Society Present

(Always on Dean’s Honour List with a high GPA from all educational institutions)

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