Customer Service Microsoft Office

Miss Austeja

Kibisaite

LITHUANIAN

DATE OF BIRTH: 09-05-1994

ADDRESS:

Smart City Apartments

Lawrence House

*** **** ****

EC1V 2PQ

MOBILE: **-**-*-**-**-**

EMAIL: *********@*****.***

Profile

A well organised, self-motivated, professional with extensive knowledge of various practices, offering about 4 years of experience in working within various organisations at international level, with solid understanding of a diverse range of business management applications, is now looking for a new opportunity, which will utilise a broad set of skills.

Employment History

BEAUTY

•"Boutique Spa" Queensway London

Sister company of "Spa & massage"

Beauty Therapist

December 2014 - Present

• Nails

oManicure

oPedicure

oGel Polish

• St.Tropez Spray Tan

• Lycon Waxing

oBrazilian

oHollywood

oBikini line

oG string

oLegs

oArms, underarms

oHands, fingers

oBack & shoulders

oChest

oFace

• ALMA Soprano Ice Laser hair removal

• Standart,ELEMIS and ESPA facials

• Eyelash and Eyebrows tinting

• Aromatherapy and Swedish massage

•"Spa & Massage" Camden Town London

Beauty Therapist

August 2014 - December 2014

• Nails

• St. Tropez Spray Tan

• Lycon Waxing

LUXURY RETAIL

•Harrods “GUCCI” Accsessories, “GUCCI” MENSWEAR

& “Lady DIOR” and “Baby DIOR”

Shop assistant and adviser

December 2013 – September 2014

•“Stella McCartney” in Fullham

Shop assistant and adviser

December 2013 – September 2014

Greeting customers who enter the shop.

Be involved in stock control and management.

Assisting shoppers to find the goods and products they are looking for.

Being responsible for processing cash and card payments.

Answering queries from customers.

Reporting discrepancies and problems to the supervisor.

Giving advice and guidance on product selection to customers.

Balancing cash registers with receipts.

Dealing with customer refunds.

Keeping the store tidy and clean.

Responsible dealing with customer complaints.

Working within established guidelines, particularly with brands.

Receiving and storing the delivery of large amounts of stock

Keeping up to date with special promotions and putting up displays.

•“Sunny Holidays” travel agency London

Sales Representatives

September 2013 -December 2013

Providing an efficient, courteous, and responsive travel booking service to holiday makers. Creating tailor-made luxury holidays to suit clients and ensuring that all administrative terms and conditions of contracts are adhered.

•JSC “Linalija”, Lithuania

Secretary

September 2011 - January 2012

• Examine correspondence and reply as instructed

• Receive telephone calls and direct as and where necessary

• Arrange conferences and meetings along with travel arrangements

• Maintain schedules and follow ups

• Maintain filing and inventory procedures

• Direct visitors to the office to appropriate staff members

• Respond to public inquiries

PROFESSIONAL EXPERIENCE

Competencies:

•Consistently achieving sales targets.

•Complying with health and safety regulations as laid down in the store Health and safety policy.

•Hard working, self-motivated and flexible.

•Ability to work efficiently and accurately in a fast paced retail environment.

•A real commitment to customer service.

•An eye for stylish merchandising.

• Physically fit and have the stamina required to stand on feet all day long.

•Having specialist knowledge of the store products and merchandise.

•Knowledge of cataloging and inventory techniques. Technology:

•Microsoft Office: Excel, Word, and PowerPoint and Outlook Calendars

• Free Pascal

LANGUAGES:

• English

• Lithuanian (Native language)

•Russian (beginner)

Personality

Friendly personality and able to engage customers.

A strong work ethic and desire to succeed.

Smart presentable appearance.

Possess a polite and helpful manner.

Confident communication skills.

Willing to learn.

Positive attitude.

Confident and articulate.

Persuasive and having good influencing skills.

Education

Espa training

Alma Soprano Ice laser training

St. Tropez spray tan training

Elemis training

LCBT - London college of Beauty Therapy

o Level 2 Diploma NVQ2 2014

o Beauty Therapy Level 3 Diploma 2014

STEREX – experts in electrolysis, permanent hair removal

KJJG – Lithuania Kauno Jono Jablonskio gymnasium (high school) completed 2013

AGNUM center -Massage Academy - Aromatherapy massage and theory 2008

KTU JKM - Kaunas University of Technology

JKM - Computer Programming School Level 1, 2 and 3 completed 2005 - 2008

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